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- Tasks: Lead the planning and delivery of unforgettable events at a luxury hotel.
- Company: Join Four Seasons, a global leader in luxury hospitality with a supportive culture.
- Benefits: Competitive salary, career development, free meals, and up to 20 complimentary hotel nights.
- Other info: Flexible working hours and opportunities for internal progression.
- Why this job: Create memorable experiences while building lasting relationships with clients and teams.
- Qualifications: Experience in event planning and strong leadership skills required.
The predicted salary is between 54000 - 54000 £ per year.
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.
About the Role:
As Conference Services Manager, you will take full responsibility for the planning and delivery of conferences, meetings, and social events, from confirmation through to post event follow up. You will serve as the primary point of contact for clients, ensuring every detail is thoughtfully managed and every event reflects Four Seasons standards. Working closely with Sales, Banquet Operations, and wider hotel teams, you will balance exceptional client care with commercial awareness, identifying opportunities to enhance guest experience while maximising revenue. You will also lead and support the Conference Services Executive, fostering learning, accountability, and professional growth within the team.
What you will do:
- Own the full event planning journey for group and catering business following handover from Sales
- Build trusted, long term relationships with clients and meeting planners
- Identify, propose, and convert upselling opportunities to enhance client programmes and increase revenue
- Act as the central liaison for all event elements including rooms, catering, audio visual, transportation, and external suppliers
- Ensure accurate management of all contractual terms including deposits, cut off dates, attrition, and billing instructions
- Work closely with Sales to maximise function space utilisation and support future business opportunities
- Conduct detailed site inspections and property tours to showcase the hotel’s capabilities
- Maintain up to date and accurate forecasts and records within Golden Sales and Catering, in line with corporate standards
- Communicate all group and event requirements clearly to internal departments, including arrivals, departures, amenities, deliveries, and dietary needs
- Oversee corporate and social events while maintaining consistent and professional follow up with clients
- Support, guide, and develop the Conference Services Executive through coaching and hands on leadership
What you bring:
- A strong background in conference services, events planning, or group management within a luxury hospitality environment
- Confidence managing multiple programmes at different stages of planning with high attention to detail
- Proven ability to build rapport and trust with high expectation clients
- Commercially minded, with experience identifying and converting upsell opportunities
- Strong understanding of contracts, billing processes, and commercial terms
- Previous exposure to Food and Beverage operations, ideally Banquet Operations
- Highly organised, with a disciplined approach to systems, forecasting, and record keeping
- Natural leadership style, with the ability to support and develop junior team members
- Flexibility to work occasional weekends where business requires
What we offer:
- Total package of £54,000 inclusive of salary and hotel service charge
- Structured working culture designed to support work life balance
- Excellent training and clear career development opportunities
- Up to 20 complimentary nights at Four Seasons hotels and resorts worldwide, increasing with service
- Free meals while on duty at Zest, with refreshments available throughout the day
- Holiday entitlement increasing with length of service up to 33 days
- Life insurance while on duty
- Opportunities for internal progression within London and across the global Four Seasons portfolio
- Season Ticket Loan and Cycle to Work scheme
- Free uniform and professional dry cleaning
- Employee recognition programmes
- Annual themed employee events and a varied social, charitable, and sporting calendar
- Access to Wagestream for salary flexibility
Please note that all candidates must have the Right to Work in the UK.
We look forward to receiving your application!
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Group and Events Planning Manager in London employer: Four Seasons Hotels Ltd
Contact Detail:
Four Seasons Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group and Events Planning Manager in London
✨Tip Number 1
Network like a pro! Attend industry events, join relevant groups on social media, and connect with people in the hospitality sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, be yourself. Share your passion for event planning and how you can bring that Four Seasons touch to their team. Authenticity goes a long way!
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Tailor your responses to reflect how you align with Four Seasons' commitment to exceptional guest experiences. This shows you're not just looking for any job, but the right fit.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Group and Events Planning Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for event planning shine through! We want to see how much you love creating memorable experiences and how you can bring that passion to Four Seasons.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in conference services and events planning. We’re looking for specific examples that demonstrate your skills and achievements in a luxury hospitality environment.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experience and skills, making it easy for us to see why you’d be a great fit for the Conference Services Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Four Seasons.
How to prepare for a job interview at Four Seasons Hotels Ltd
✨Know Your Stuff
Before the interview, dive deep into Four Seasons' values and their approach to luxury hospitality. Familiarise yourself with their event planning process and think about how your experience aligns with their standards. This will show that you’re genuinely interested and prepared.
✨Showcase Your Experience
Be ready to discuss specific examples from your past roles that highlight your skills in managing events and building client relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the role and the team dynamics at Four Seasons. This not only shows your enthusiasm but also helps you gauge if the company culture is the right fit for you.
✨Demonstrate Leadership Skills
Since the role involves leading a team, be prepared to discuss your leadership style and how you've successfully developed junior team members in the past. Share examples of how you’ve fostered collaboration and accountability within your teams.