At a Glance
- Tasks: Welcome Members, manage events, and ensure smooth operations at our exclusive club.
- Company: Join Four Seasons, a leader in luxury hospitality with a people-first culture.
- Benefits: Competitive salary, global hotel stays, wellness days, and career growth opportunities.
- Other info: Enjoy a dynamic work environment with exciting social events and employee recognition.
- Why this job: Be part of a vibrant team creating unforgettable experiences in a stunning location.
- Qualifications: Experience in luxury hospitality, strong communication skills, and a passion for service.
The predicted salary is between 35000 - 35000 £ per year.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar).
Located in the heart of the City of London, Ten Trinity Square Private Club represents a unique partnership between Reignwood Group, Four Seasons Hotels and Resorts and Château Latour; conceived as a place of purpose where outstanding individuals can meet in a relaxed setting for the sharing of ideas, perspective and aspirations.
As Club Coordinator, you will be the first point of contact for our Members, delivering a warm welcome and consistently exceptional service. This multifaceted role supports both the Events and Membership Sales teams, while also managing Member Relations and overseeing the Club Reception. You will play a key part in ensuring the smooth day-to-day running of the Club and maintaining the highest standards of hospitality.
What you will do:
- Greet and assist Members and guests with professionalism and discretion
- Provide administrative support to the Events and Membership departments
- Maintain accurate Member records and assist with onboarding new Members
- Coordinate Club communications and respond to Member enquiries
- Support the planning and execution of Club events
- Ensure the reception area and Club spaces are impeccably presented at all times
What you bring:
- Previous experience in a luxury hospitality or private members club environment
- Strong interpersonal skills and a natural ability to build rapport
- Excellent written and verbal communication skills
- Highly organised with strong attention to detail
- Confident using Microsoft Office and Club management systems
- A genuine passion for service and creating memorable experiences
Schedule and hours:
- This is a full-time position based on a 40-hour contract, worked across five 8-hour shifts from Monday to Friday.
- The Club operates from 7am to 11pm, Monday to Friday, and is closed on bank holidays. Flexibility to work early mornings and late evenings is essential.
Just some of the benefits Four Seasons Hotel London at Tower Bridge employees enjoy:
- £35,000 package which includes hotel service charge, and salary
- 40 hour working week
- Excellent training and career development opportunities
- Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world based on years of service
- Free meals at Pepys Cellar (staff canteen) while on duty including fruits, coffee/tea and fizzy drinks available throughout the day
- Up to 2 paid Wellness days per year!
- Holiday entitlement increases with years of service up to 33 days off
- Free Life Insurance
- Bupa Dental and MediCash plan available
- Opportunities to build a successful career with global potential
- Season ticket loan & cycle to work scheme
- Free uniform dry cleaning available
- Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
- Access to Wagestream– a salary advance benefit
- Employee Recognition Programmes
- & many, many more surprises to discover!
We look forward to receiving your application!
All applicants must hold the Right to Work in the UK.
Club Coordinator in London employer: Four Seasons Hotels Ltd
Four Seasons Hotel London at Tower Bridge is an exceptional employer that prioritises the well-being and growth of its team members. With a commitment to luxury service, employees enjoy a supportive work culture, excellent training opportunities, and unique benefits such as complimentary stays at Four Seasons properties worldwide and generous holiday entitlements. Located in a historic and vibrant area of London, the Club Coordinator role offers a chance to be part of a prestigious team dedicated to creating memorable experiences for members and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land Club Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Four Seasons. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Show up in person if you can! Visit the club or hotel, and introduce yourself to the staff. A warm smile and a genuine interest can make you memorable, and who knows, they might even pass your name along!
✨Tip Number 3
Prepare for an informal chat! If you get the chance to speak with someone from the team, be ready to discuss your passion for service and how you can contribute to creating memorable experiences for members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Four Seasons family.
We think you need these skills to ace Club Coordinator in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for hospitality and service.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in luxury hospitality or private members clubs. We love seeing how your skills align with what we’re looking for!
Showcase Your Communication Skills:Since this role involves a lot of interaction with Members, it’s crucial to demonstrate your excellent written communication skills. Keep your application clear, concise, and professional – just like you would when communicating with our Members.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Four Seasons Hotels Ltd
✨Know the Club Inside Out
Before your interview, take some time to research Ten Trinity Square Private Members Club and Four Seasons. Understand their values, mission, and what makes them unique. This will help you demonstrate your genuine interest in the role and how you can contribute to their exceptional service.
✨Showcase Your Interpersonal Skills
As a Club Coordinator, strong interpersonal skills are key. Prepare examples from your past experiences where you've built rapport with clients or colleagues. Be ready to discuss how you handle difficult situations with professionalism and discretion, as this is crucial in a luxury hospitality environment.
✨Be Organised and Detail-Oriented
Since the role involves managing member relations and supporting events, highlight your organisational skills. Bring a portfolio or notes that showcase your ability to manage multiple tasks efficiently. Discuss any tools or systems you’ve used to stay organised, especially if they relate to Microsoft Office or club management systems.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think of specific situations where you went above and beyond for a guest or resolved a conflict. Practising these responses will help you feel more confident during the interview.
