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- Tasks: Lead HR initiatives and create an exceptional employee experience at Four Seasons.
- Company: Join the prestigious Four Seasons Hotel London at Park Lane, known for luxury and genuine care.
- Benefits: Enjoy competitive salary, career development, free meals, and up to 20 complimentary hotel nights worldwide.
- Why this job: Shape a positive workplace culture and make a real impact on employee experiences.
- Qualifications: Proven HR leadership experience and strong knowledge of UK employment law required.
- Other info: Dynamic team environment with global career potential and exciting employee events.
The predicted salary is between 36000 - 60000 £ per year.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.
At Four Seasons, we believe our people are the heart of our success. We are seeking a passionate and strategic Assistant Director of People and Culture to help shape an exceptional employee experience and support our culture of excellence. Located in the heart of Mayfair, Four Seasons Hotel London at Park Lane combines timeless elegance with a warm, welcoming atmosphere. Our culture is built on genuine care, respect and a commitment to creating exceptional experiences for both guests and employees. At Park Lane, we celebrate individuality, diversity and collaboration, ensuring every team member feels valued and empowered to thrive.
The Assistant Director of People & Culture works closely alongside the Regional Director of People & Culture and oversees the day-to-day running of the People & Culture function. The role will have direct involvement in every aspect of the People and Culture function including recruitment, onboarding, benefits administration, employee relations, retention, employee communications, career development, compliance, learning and development, and legal matters related to hotel employees.
What you will do
- Partner with the Regional Director of People and Culture on key strategic initiatives in order to deliver on the employee experience.
- Oversee day-to-day HR operations and drive strategic people initiatives including cost management.
- Manage employee relations by providing expert coaching, guidance and resolution strategies to leaders and employees, including disciplinary processes, grievances and appeals.
- Champion retention and engagement initiatives to foster a positive and inclusive workplace culture.
- Facilitate career development programmes and succession planning.
- Oversee onboarding processes to ensure a seamless and engaging experience for new starters.
- Ensure compliance with UK employment law and maintain accurate documentation.
- Inspire and lead a team of three, including an Administrator, Officer, and Talent Acquisition Manager.
What you bring
- Proven HR leadership experience.
- Strong knowledge of UK employment law and HR best practices.
- Exceptional interpersonal and communication skills with the ability to build trust and influence at all levels.
- Experience with HRIS systems such as Workday and Fourth (Payroll) is preferred, along with proficiency in Microsoft Office, Canva and DocuSign.
- A proactive, solution-focused mindset with meticulous attention to detail.
- Passion for people, culture and creating memorable employee experiences.
- CIPD qualification or equivalent is preferred.
Just some of the benefits Four Seasons Hotel London at Park Lane employees enjoy:
- Competitive salary package including base salary and an annual incentive (bonus) plan.
- Excellent Training and Career Development opportunities.
- Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service.
- Free meals at Zest while on duty including fruits, coffee/tea and ice cream available throughout the day.
- Holiday entitlement increases with years of service up to 33 days off.
- Free Life Insurance while on duty.
- Opportunities to build a successful career with global potential.
- Season Ticket Loan & cycle to work scheme.
- Free Uniform dry cleaning available.
- Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
- Access to Wagestream – a salary advance benefit.
- Employee Recognition Programmes & many, many more surprises to discover!
We look forward to receiving your application!
Assistant Director of People and Culture in London employer: Four Seasons Hotels Ltd
Contact Detail:
Four Seasons Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Director of People and Culture in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Four Seasons on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Four Seasons' culture and values. Think about how your experience aligns with their commitment to exceptional employee experiences and be ready to share specific examples.
✨Tip Number 3
Show your passion for people and culture during the interview. Share your ideas on fostering an inclusive workplace and how you’ve successfully engaged teams in the past. They want to see your enthusiasm!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and appreciation for the opportunity can leave a lasting impression.
We think you need these skills to ace Assistant Director of People and Culture in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Assistant Director of People and Culture role. Highlight your HR leadership experience and any relevant qualifications, like your CIPD, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for people and culture, and explain how you can contribute to creating exceptional employee experiences at Four Seasons. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role involves a lot of interaction with team members, make sure your application showcases your exceptional interpersonal skills. Use clear and engaging language to demonstrate how you build trust and influence at all levels.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at Four Seasons Hotel London at Park Lane!
How to prepare for a job interview at Four Seasons Hotels Ltd
✨Know Your Stuff
Before the interview, dive deep into Four Seasons' values and culture. Understand their commitment to employee experience and how you can contribute to that as the Assistant Director of People and Culture. This will show your genuine interest and alignment with their mission.
✨Showcase Your People Skills
As this role is all about people and culture, be ready to share specific examples of how you've successfully managed employee relations or driven engagement initiatives in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, current challenges in the People and Culture function, and how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
✨Dress the Part
First impressions matter, especially in a luxury environment like Four Seasons. Dress professionally and ensure your attire reflects the elegance of the brand. This will help you feel confident and make a positive impact from the moment you walk in.
