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- Tasks: Lead a dynamic team and deliver exceptional dining experiences in a luxury setting.
- Company: Join Four Seasons, a global leader in luxury hospitality with a people-first culture.
- Benefits: Competitive salary, tips, free meals, wellness days, and global career opportunities.
- Why this job: Shape unforgettable dining moments while growing your career in an iconic London location.
- Qualifications: Experience in high-end restaurants and a passion for outstanding guest service.
- Other info: Flexible hours with exciting team events and a supportive work environment.
The predicted salary is between 30000 - 42500 £ per year.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
At Four Seasons, we believe in recognising a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments, a stunning ballroom, meeting rooms, a destination spa, and fantastic Food and Beverage offerings.
We are seeking an enthusiastic and service-driven Head Waiter / Waitress to join our team and help shape a world-class dining destination in the heart of London. With a focus on quality ingredients, bold flavours, and warm, intuitive service, this is more than just a place to eat; it’s a place to experience.
About the role:
As a Head Waiter, you’ll play a key role in ensuring the restaurant runs smoothly. You’ll lead by example, delivering highly efficient and effective service while maintaining the highest standards of guest comfort and safety. You’ll support the Assistant Manager in the day-to-day operations and help maximise food and beverage sales through personalised service and attention to detail.
What You’ll Do:
- Deliver confident, engaging service and lead the team during service periods
- Lead a section of the restaurant
- Ensure smooth coordination between front-of-house and kitchen teams
- Support the Assistant Manager with daily operations and team supervision
- Anticipate guest needs and personalise each interaction
- Maintain a polished, professional presence and uphold Four Seasons standards
- Assist with training and mentoring junior team members
What you bring:
- Previous experience as a Head Waiter or senior server in a luxury or high-end restaurant
- A genuine passion for hospitality and guest experience
- Strong leadership, communication, and organisational skills
- A proactive, team-oriented mindset and attention to detail
- Proficiency in spoken and written English
- The Right to Work in the UK
Schedule and hours:
- This is a full-time position, contracted at 40 hours per week
- Earliest start time will be 6am, and the latest finish will be around 1am
- The restaurant will be open for breakfast, lunch and dinner, 7 days a week. Candidates must be flexible to work mornings, evenings and weekends
Just some of the benefits Four Seasons Hotel London at Tower Bridge employees enjoy:
- £38,500 total compensation inclusive of service charge and basic salary, PLUS cash tips
- Excellent training and career development opportunities within the Four Seasons brand
- Up to 20 complimentary nights and unlimited discounted rates at any Four Seasons Hotel or Resort around the world based on years of service
- Free meals at Pepys Cellar (staff canteen) while on duty
- Up to 2 paid Wellness days per year
- Holiday entitlement increases with years of service up to 33 days off
- Free Life Insurance
- Bupa Dental and MediCash plan available
- Opportunities to build a successful career with global potential
- Season ticket loan & cycle to work scheme
- Free uniform dry cleaning
- Annual Themed Employee Party and many social, charitable and sporting events throughout the year
- Access to Wagestream – a salary advance benefit
- Employee Recognition Programmes
We look forward to receiving your application!
Head Waiter / Waitress - Cooper\'s Cut employer: Four Seasons Hotels Ltd
Contact Detail:
Four Seasons Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter / Waitress - Cooper\'s Cut
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Head Waiter/Waitress role at Cooper's Cut.
✨Tip Number 2
Show up in style! If you’re heading for an interview, dress to impress and embody the Four Seasons vibe. A polished appearance reflects your commitment to high standards, which is exactly what they’re looking for.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to service and leadership. Think about your past experiences and how they align with the role of Head Waiter/Waitress. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Four Seasons team and ready to create unforgettable guest experiences.
We think you need these skills to ace Head Waiter / Waitress - Cooper\'s Cut
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your enthusiasm for creating memorable guest experiences. We want to see how you connect with people and make their time special.
Tailor Your Application: Make sure to customise your application for the Head Waiter/Waitress role at Cooper's Cut. Highlight relevant experience in luxury dining and showcase your leadership skills. We appreciate when candidates take the time to align their background with what we’re looking for!
Be Professional Yet Approachable: While it’s important to maintain a professional tone, don’t be afraid to let your personality come through! We value genuine connections, so feel free to express your unique style while keeping it polished. Remember, we’re all about warm, intuitive service!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team at Four Seasons!
How to prepare for a job interview at Four Seasons Hotels Ltd
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu at Cooper's Cut. Understand the ingredients, preparation methods, and any unique dishes. This will show your passion for the role and help you answer questions about how you would recommend dishes to guests.
✨Showcase Your Leadership Skills
As a Head Waiter, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Highlight your ability to motivate others and maintain high service standards.
✨Emphasise Guest Experience
Four Seasons values genuine hospitality. Be ready to discuss how you’ve gone above and beyond for guests in previous roles. Share specific stories that demonstrate your commitment to creating memorable dining experiences.
✨Dress to Impress
First impressions matter, especially in a luxury setting. Dress smartly and professionally for your interview. This not only reflects your understanding of the restaurant's standards but also shows respect for the opportunity.