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- Tasks: Lead a team to deliver exceptional dining experiences in a luxury restaurant.
- Company: Join Four Seasons, a global leader in luxury hospitality known for its commitment to excellence.
- Benefits: Enjoy flexible hours, free meals, wellness days, and global career opportunities.
- Why this job: Be part of an exciting new restaurant opening in a stunning location with a vibrant team culture.
- Qualifications: Previous experience in a high-end restaurant and strong leadership skills are essential.
- Other info: Full-time role with a dynamic schedule; must be flexible for mornings, evenings, and weekends.
The predicted salary is between 30000 - 42000 £ per year.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 6 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including La Dame de Pic (French cuisine, 2*Michelin Star), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dinning, afternoon tea & bar).
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 6 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including La Dame de Pic (French cuisine, 2*Michelin Star), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dinning, afternoon tea & bar).
Join Our Opening Team – Head Waiter / Waitress, New Signature Restaurant
Four Seasons Hotel London at Tower Bridge
Are you passionate about exceptional service and memorable dining experiences? Be part of something extraordinary as we open our brand-new signature restaurant at Four Seasons Hotel London at Tower Bridge. The restaurant will be open for breakfast, lunch and dinner, 7 days a week.
We are seeking enthusiastic and service-drivenHead Waiters and Waitressesto join our opening team and help shape a world-class dining destination in the heart of London.
With a focus on quality ingredients, bold flavours, and warm, intuitive service, this is more than just a place to eat, it’s a place to experience.
About the role:
As a Head Waiter, you’ll play a key role in ensuring the seamless running of the restaurant. You’ll lead by example, delivering highly efficient and effective service while maintaining the highest standards of guest comfort and safety. You’ll support the Assistant Manager in the day-to-day operations and help maximise food and beverage sales through personalised service and attention to detail.
Please note that this role is expected to commence in early to mid-October.
What You’ll Do:
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Deliver confident, engaging service and lead the team during service periods
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Lead a section of the restaurant
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Ensure smooth coordination between front-of-house and kitchen teams
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Support the Assistant Manager with daily operations and team supervision
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Anticipate guest needs and personalise each interaction
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Maintain a polished, professional presence and uphold Four Seasons standards
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Assist with training and mentoring junior team members
What you bring:
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Previous experience as a Head Waiter or senior server in a luxury or high-end restaurant
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A genuine passion for hospitality and guest experience
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Strong leadership, communication, and organisational skills
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A proactive, team-oriented mindset and attention to detail
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Proficiency in spoken and written English
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The Right to Work in the UK
Schedule and hours:
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This is a full-time position, contracted at 40 hours per week
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Earliest start time will be 6am, and the latest finish will be around 1am
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The restaurant will be open for breakfast, lunch and dinner, 7 days a week. Candidates must be flexible to work mornings, evenings and weekends
Just some of the benefits Four Seasons Hotel London at Tower Bridge employees enjoy:
- Excellent training and career development opportunities within the Four Seasons brand;
- Up to 20 complimentary nights and unlimited discounted rates at any Four Seasons Hotel or Resort around the world based on years of service;
- Free meals at Pepys Cellar (staff canteen) while on duty including fruits, coffee/tea and fizzy drinks available throughout the day;
- Up to 2 paid Wellness days per year;
- Holiday entitlement increases with years of service up to 33 days off;
- Free Life Insurance;
- Bupa Dental and MediCash plan available;
- Opportunities to build a successful career with global potential;
- Season ticket loan & cycle to work scheme;
- Free uniform dry cleaning;
- Annual Themed Employee Party and many social, charitable and sporting events throughout the year;
- Access to Wagestream – a salary advance benefit;
- Employee Recognition Programmes;
- & many, many more to discover!
We look forward to receiving your application!
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
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Head Waiter / Waitress employer: Four Seasons Hotels Ltd
Contact Detail:
Four Seasons Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter / Waitress
✨Tip Number 1
Familiarise yourself with Four Seasons' values and culture. They emphasise genuine hospitality and creating memorable experiences, so be prepared to discuss how your personal service philosophy aligns with theirs during any conversations.
✨Tip Number 2
Network within the hospitality industry, especially with those who have experience at Four Seasons or similar luxury establishments. Personal connections can often lead to valuable insights and recommendations that could help you stand out.
✨Tip Number 3
Prepare to showcase your leadership skills. As a Head Waiter, you'll need to demonstrate your ability to lead a team effectively. Think of examples from your past experiences where you've successfully managed a team or handled challenging situations.
✨Tip Number 4
Be ready to discuss your knowledge of food and beverage pairings, as well as your understanding of high-end dining experiences. This will show your passion for the role and your commitment to providing exceptional service.
We think you need these skills to ace Head Waiter / Waitress
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Four Seasons' commitment to luxury and genuine heart. Reflect this understanding in your application by highlighting how your values align with theirs.
Tailor Your CV: Make sure your CV is tailored specifically for the Head Waiter/Waitress position. Emphasise your previous experience in high-end restaurants and any leadership roles you've held, showcasing your ability to deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for hospitality. Mention specific experiences where you provided memorable dining experiences or led a team effectively.
Highlight Relevant Skills: In your application, be sure to highlight skills that are particularly relevant to the role, such as strong communication, organisational abilities, and a proactive mindset. Use examples from your past work to illustrate these skills.
How to prepare for a job interview at Four Seasons Hotels Ltd
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry. Share specific experiences where you went above and beyond to create memorable dining experiences for guests, as this aligns with Four Seasons' commitment to exceptional service.
✨Demonstrate Leadership Skills
As a Head Waiter, you'll be expected to lead by example. Prepare examples of how you've successfully managed a team or handled difficult situations in previous roles. Highlight your ability to motivate others and maintain high standards.
✨Know the Menu and Ingredients
Familiarise yourself with the types of cuisine offered at the restaurant, especially if it includes unique or high-end dishes. Being knowledgeable about the menu will show your dedication and help you engage with guests more effectively.
✨Practice Personalised Service Scenarios
Think of ways to anticipate guest needs and personalise interactions. During the interview, be ready to discuss how you would handle various scenarios, such as accommodating special requests or resolving complaints, to demonstrate your proactive approach.
