Front Office Intern (6 Months Fixed Term)

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Cooper's Cut (Modern Steakhouse), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar).

The role: This internship is designed to give you real exposure to Front Office operations in one of London's most iconic luxury hotels. You will work across Front Desk, Guest Experience, and Guest Services, supporting the team wherever needed depending on the operation of the day and week. You will gain hands-on experience in delivering seamless guest experiences while building the skills and confidence needed for a successful career in hospitality. No prior hotel experience is required. We are looking for individuals with the right attitude, a passion for people, and a willingness to learn.

What you will do:

• Support the Front Office team across Front Desk, Guest Experience, and Guest Services as operational needs require.
• Assist with check-in and check-out experiences and provide a warm, professional first impression of the hotel.
• Respond to guest questions, requests, and feedback in a timely and confident manner.
• Help manage guest flow during busy periods, including group arrivals, leisure check-ins, and high-volume departure days.
• Maintain accurate guest information and support day-to-day Front Office operations.
• Work closely with the wider Front Office team to ensure smooth service delivery throughout the guest journey.
• Help create a positive, efficient, and welcoming environment for all guests.

What we are looking for:

• Strong communication skills and confidence in guest interaction.
• Hospitality student or someone looking to start a career in hotels.
• Excellent attention to detail and organisational skills.
• Ability to multitask and remain calm under pressure.
• No previous experience required, full training will be provided.
• Positive attitude and genuine passion for hospitality.
• Flexibility to work a range of shifts including evenings, weekends, and public holidays.
• Right to Work in the UK.

What to expect:

• 40 hours per week.
• Five days out of seven.
• 6-month fixed term contract.

What we offer: At Four Seasons Hotel London at Tower Bridge, we support passionate people who want to grow, lead and build long term careers within a world class luxury brand.

• £36,500 annual package inclusive of base salary and service charge.
• Structured 40 hour working week.
• Excellent training and clearly defined career development pathways.
• Strong internal progression opportunities across London and the global Four Seasons portfolio.
• Holiday entitlement increasing with service up to 33 days.
• Up to two paid Wellness Days per year.
• Company Sick Pay, increasing with service.
• Life insurance while on duty.
• 50 percent discount across UK Four Seasons food and beverage outlets from day one for up to four guests.
• Complimentary meals while on duty in Pepys Cellar, our staff cafeteria, with refreshments available throughout the day.
• Discounted gym membership with City's Leonardo Hotel.
• Bupa Dental Cover and MediCash healthcare plans available.
• Uniform with complimentary professional dry cleaning from day one.
• Access to Wagestream for greater pay flexibility and discounts.
• Employee recognition programmes including monthly awards and events.
• Annual themed team events plus regular social, charitable and sporting activities.

Join us: If you are passionate about hospitality and looking for your first step into a luxury hotel environment, this is your opportunity to learn, grow, and build your career with Four Seasons while gaining exposure across key areas of Front Office. We look forward to receiving your application.

All offers are subject to satisfactory references, Right to Work checks, and any role related compliance requirements. We are an inclusive employer and welcome applications from all backgrounds. Should you require any adjustments during the recruitment process, please let us know.