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- Tasks: Welcome guests and provide seamless service from check-in to check-out.
- Company: Join the prestigious Four Seasons Hotel, known for luxury and exceptional service.
- Benefits: Competitive salary, free meals, career development, and up to 20 complimentary hotel nights.
- Why this job: Be at the heart of guest experiences and create lasting impressions every day.
- Qualifications: Experience in luxury hospitality and excellent communication skills required.
- Other info: Enjoy a vibrant work culture with social events and global career opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.
As a Front Desk Receptionist at Four Seasons Park Lane, you’ll be at the heart of the guest experience, offering a warm welcome and seamless service from arrival to departure. This role is key to creating lasting impressions, ensuring every guest feels genuinely cared for and supported throughout their stay.
What you will do:
- Deliver a personalised check-in and check-out experience with warmth, efficiency and professionalism
- Respond to guest enquiries, both in person and by phone, regarding hotel services, amenities, directions and local recommendations
- Handle special requests with creativity and care, always aiming to exceed expectations
- Resolve any concerns with empathy and discretion, turning challenges into opportunities to enhance the guest experience
- Stay informed about in-house events, key personnel and hotel operations to provide accurate and helpful information
- Look for thoughtful moments to personalise service and create memorable experiences for every guest
What you bring:
- One+ years of experience working within a luxury hotel or similar environment
- Excellent interpersonal and communication skills
- Cross-cultural sensitivity and customer service orientation
- Guest-centricity and understanding the importance of guests' preferences
- The Right to Work in the UK
Just some of the benefits Four Seasons Hotel London at Park Lane employees enjoy:
- £36,000 package made of salary and F&B service charge
- Excellent Training and Career Development opportunities
- Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service
- Free meals at Zest while on duty including fruits, coffee/tea and ice cream available throughout the day
- Holiday entitlement increases with years of service up to 33 days off
- Free Life Insurance while on duty
- Opportunities to build a successful career with global potential
- Season Ticket Loan & cycle to work scheme
- Free Uniform dry cleaning available
- Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year
- Access to Wagestream – a salary advance benefit
- Employee Recognition Programmes & many, many more surprises to discover!
We look forward to receiving your application!
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Front Desk Receptionist employer: Four Seasons Hotels Ltd
Contact Detail:
Four Seasons Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Receptionist
✨Tip Number 1
First things first, make sure you know the company inside out. Four Seasons is all about creating memorable experiences, so do your homework on their values and culture. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can deliver a warm and professional service, just like you'd be expected to do as a Front Desk Receptionist. The more comfortable you are, the better you'll shine during the real deal.
✨Tip Number 3
Don’t forget to showcase your personality! Four Seasons values genuine connections, so let your warmth and enthusiasm come through. Share personal anecdotes that highlight your guest-centric approach and how you've gone above and beyond in previous roles.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Four Seasons family. Good luck, and we can't wait to see you thrive!
We think you need these skills to ace Front Desk Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. A warm and genuine tone can make a big difference.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury hospitality. We’re looking for someone who understands guest-centric service, so share specific examples of how you've gone above and beyond for guests in previous roles.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Four Seasons.
How to prepare for a job interview at Four Seasons Hotels Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Four Seasons and their values. Understand their commitment to luxury and genuine service. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Practice Your People Skills
As a Front Desk Receptionist, you'll be the first point of contact for guests. Practice your communication skills and think about how you can create a warm and welcoming atmosphere. Role-play common scenarios with a friend to get comfortable with responding to guest inquiries and handling special requests.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and customer service orientation. Think of examples from your past experience where you've turned challenges into opportunities. This will demonstrate your ability to handle difficult situations with empathy and discretion.
✨Dress the Part
First impressions matter, especially in a luxury hotel environment. Dress professionally and ensure your appearance is polished. This not only shows respect for the interview process but also reflects the standards of Four Seasons.
