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- Tasks: Deliver exceptional guest experiences and personalised service in a luxury hotel environment.
- Company: Join the prestigious Four Seasons team, known for its commitment to excellence.
- Benefits: Competitive pay, career development, free meals, and global accommodation perks.
- Why this job: Be part of a dynamic team creating unforgettable moments for guests in London.
- Qualifications: Experience in luxury hospitality and knowledge of London’s hotspots required.
- Other info: Flexible hours and opportunities for social events and recognition.
The predicted salary is between 28800 - 43200 £ per year.
Concierge locations: London, Park Lane
Time type: Full time
Posted on: Posted Today
Time left to apply: End Date: February 28, 2026 (30+ days left to apply)
Job requisition id: REQ10348450
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.
About the role:
Four Seasons Hotel London at Park Lane is seeking an exceptional Concierge to join our Front Office team. This role is ideal for a passionate hospitality professional with a strong background in luxury hotels and a deep understanding of London, who is committed to delivering intuitive and highly personalised service at every guest interaction.
As a Concierge, you will be responsible for responding to a wide range of guest requests, accurately assessing individual needs and adding thoughtful personal recommendations to enhance the guest journey. You will play a key role in creating memorable experiences while upholding the service standards, values, and policies of Four Seasons. You will be required to adapt to the evolving needs of the Front Office and Guest Services operation and thrive in a fast paced, luxury environment that demands discretion, adaptability, and exceptional attention to detail.
What you will do:
- Proven experience working as a Concierge within a five star luxury hotel environment.
- Current membership of Les Clefs d’Or is required.
- Advanced and up to date knowledge of London, including restaurants, arts, culture, events, and wider UK destinations.
- Excellent communication skills, with fluent spoken and written English.
- Additional languages are advantageous but not essential.
- A flexible approach to working hours, with the ability to work evenings, weekends, and night shifts as required to ensure full Concierge coverage.
- The legal right to work in the UK is required.
Just some of the benefits Four Seasons Hotel London at Park Lane employees enjoy:
- Highly competitive remuneration package.
- Excellent Training and Career Development opportunities.
- Complimentary accommodation at other Four Seasons Hotels and Resorts.
- Uniform and tasty meals at Zest while on duty.
- Fruits, coffee/tea and ice cream available throughout the day.
- The opportunity to engage in diverse and challenging work.
- Opportunities to build a successful career with global potential.
- Season Ticket Loan & cycle to work scheme.
- Choice of dental insurance scheme or medical cash plan, as well as free life insurance if enrolled in the pension plan.
- Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
- Access to Wagestream – a salary advance benefit.
- Employee Recognition Programmes and more!
We look forward to receiving your application!
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Concierge employer: Four Seasons Hotels Ltd
Contact Detail:
Four Seasons Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Network like a pro! Connect with people in the hospitality industry, especially those who work at luxury hotels. Attend events or join online groups where you can meet potential colleagues and learn about job openings.
✨Tip Number 2
Show off your knowledge of London! When you get the chance to chat with hiring managers, drop some insider tips about the city. This will demonstrate your expertise and passion for the role of Concierge.
✨Tip Number 3
Practice your communication skills! Role-play common guest scenarios with friends or family. Being able to respond confidently and warmly to requests is key in the luxury hospitality world.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Four Seasons team and ready to create unforgettable experiences for guests.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to providing exceptional service, especially in luxury settings like Four Seasons.
Tailor Your Application: Make sure to customise your CV and cover letter for the Concierge role. Highlight your knowledge of London and any relevant experience in luxury hotels to show us you’re the perfect fit for our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see your qualifications and enthusiasm for the role without getting lost in the details.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us quickly and you’ll have access to all the latest updates about the position and our company.
How to prepare for a job interview at Four Seasons Hotels Ltd
✨Know Your London Inside Out
As a Concierge, having an in-depth knowledge of London is crucial. Brush up on the latest hotspots, hidden gems, and cultural events. Make sure you can recommend places that suit different guest preferences, from fine dining to local attractions.
✨Showcase Your Personal Touch
During the interview, highlight your ability to personalise guest experiences. Share specific examples of how you've gone above and beyond for guests in the past. This will demonstrate your commitment to delivering exceptional service.
✨Demonstrate Flexibility and Adaptability
The role requires adapting to various situations quickly. Be prepared to discuss times when you've successfully handled unexpected challenges or changes in a fast-paced environment. This shows you're ready for the dynamic nature of the job.
✨Communicate with Confidence
Excellent communication skills are key for a Concierge. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as approachable and knowledgeable.
