At a Glance
- Tasks: Oversee reservations, manage guest interactions, and support team development.
- Company: Join the iconic Four Seasons Hotel London at Park Lane.
- Benefits: Competitive salary, complimentary hotel stays, free meals, and excellent training opportunities.
- Other info: Enjoy social events, employee recognition programmes, and a supportive work culture.
- Why this job: Be part of a warm team that values growth and exceptional guest experiences.
- Qualifications: Experience in luxury hotel reservations and strong leadership skills.
The predicted salary is between 41000 - 41000 £ per year.
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.
About the location
Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award‑winning design with the city’s high notes. Take in views of Hyde Park from sun‑drenched rooms and our rooftop spa, enjoy a leisurely meal on our one‑of‑a‑kind al fresco terrace, then stroll to explore London’s famous sights.
About the role
As a Reservations Supervisor, you will play a key role in overseeing the daily operation of the reservations department. You will ensure accuracy, consistency, and warmth in every guest interaction, supporting the team in delivering the thoughtful and personalised service that Four Seasons is known for.
What you will do
- Assist with managing room inventory and ensuring availability is accurately maintained.
- Maintain close communication with operational departments to support a seamless guest journey.
- Handle all reservations with precision and attention to detail.
- Support the Reservations Manager with coaching, guiding, and developing the team.
- Confidently manage guest enquiries, VIP requests, and complex bookings.
What we are looking for
- Previous experience in a luxury hotel reservations environment.
- Strong leadership skills and a genuine passion for supporting and developing others.
- A natural ability to build thoughtful guest relationships.
- Excellent communication skills and a confident telephone manner.
- A keen eye for detail and a proactive approach to problem solving.
- Strong systems knowledge and experience with hotel property management systems.
What you can expect from us
At Four Seasons, our greatest asset is our people. You will be part of a warm, collaborative, and supportive team that celebrates excellence and offers genuine opportunities for growth. You will also enjoy a range of benefits designed to support your wellbeing, development, and work life balance.
Eligibility
All applicants must hold the Right to Work in the United Kingdom. We are unable to offer sponsorship for this position.
Just some of the benefits
- £41,000 package made of salary and hotel service charge.
- Excellent Training and Career Development opportunities.
- Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service.
- Free meals at Zest while on duty including fruits, coffee/tea and ice cream available throughout the day.
- Holiday entitlement increases with years of service up to 33 days off.
- Free Life Insurance while on duty.
- Opportunities to build a successful career with global potential.
- Season Ticket Loan & cycle to work scheme.
- Free Uniform dry cleaning available.
- Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
- Access to Wagestream – a salary advance benefit.
- Employee Recognition Programmes and many more surprises to discover.
Reservations Supervisor in City of Westminster employer: Four Seasons Hotels Ltd
Four Seasons Hotel London at Park Lane is an exceptional employer that prioritises the well-being and growth of its team members. With a commitment to luxury service and a supportive work culture, employees enjoy extensive training opportunities, generous benefits including complimentary hotel stays, and a vibrant social environment. This role as a Reservations Supervisor not only offers a chance to advance in a prestigious luxury hotel group but also fosters meaningful connections within a collaborative team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Supervisor in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Four Seasons Hotels Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Four Seasons Hotels Ltd
Don't be shy about reaching out to Four Seasons Hotels Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Supervisor in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Four Seasons Hotels Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Four Seasons Hotels Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
