At a Glance
- Tasks: Lead the Communications team to ensure seamless guest interactions across multiple hotels.
- Company: Join Four Seasons, a luxury brand known for exceptional service and a supportive culture.
- Benefits: Enjoy a competitive salary, career development, and discounts at Four Seasons worldwide.
- Other info: Opportunities for growth and a vibrant team culture await you.
- Why this job: Be the voice behind unforgettable guest experiences in a dynamic hotel environment.
- Qualifications: Previous experience in hotel communications and strong leadership skills required.
The predicted salary is between 30000 - 32450 £ per year.
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location
Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.
Communications (PBX) Supervisor – UK Collection
At Four Seasons, every guest interaction matters. Our Communications team plays a vital role in connecting guests and colleagues seamlessly across our hotels, ensuring every request is handled with precision, professionalism, and care. Four Seasons Hotel London at Park Lane is seeking a Communications (PBX) Supervisor to support and lead our Communications function across the UK Collection, covering Park Lane, Tower Bridge, and Hampshire.
The role
Based at Park Lane, the Communications Supervisor will oversee the day to day operation of the Communications function, supporting service delivery across multiple properties within the UK Collection. You will lead a team of six, ensuring all guest and internal communications, including calls, messages, and requests, are handled efficiently and in line with Four Seasons standards. This role requires strong leadership, consistency, and the ability to maintain quality across a high volume, multi‑property operation. You will act as a key point of contact for operational communication, ensuring clarity, speed, and accuracy at all times.
What you will do
- Lead and support the Communications team, ensuring smooth and consistent operations
- Oversee all incoming and outgoing guest and internal communications across the UK Collection
- Maintain Four Seasons standards for telephone etiquette and communication quality
- Coordinate communication between hotel departments and across properties
- Manage escalations, guest concerns, and service recovery with professionalism
- Support training, coaching, and development of the team
- Monitor service levels, quality, and response times across all communication channels
- Ensure systems knowledge is maintained and support troubleshooting when required
- Contribute to process improvements and consistency across the UK Collection
What we are looking for
- Previous experience in a Communications, PBX, or Front Office role within a hotel
- Experience in a supervisory or team leadership role is preferred
- Strong communication skills and confident, professional telephone manner
- Excellent organisation skills and attention to detail
- Ability to remain calm and make decisions in a fast‑paced environment
- A proactive, solution‑focused mindset
- Confidence working across multiple systems and stakeholders
- Experience supporting multi‑property operations is highly advantageous
- Right to Work in the UK
What we offer
- £40,000 annual package inclusive of base salary and service charge
- Structured 40 hour working week
- Excellent training and clearly defined career development pathways
- Strong internal progression opportunities across London and the global Four Seasons portfolio
- Holiday entitlement increasing with service up to 33 days
- Company Sick Pay, increasing with service
- Life insurance while on duty
- Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
- 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
- Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
- Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
- Bupa Dental Cover or Bupa Cash Plan
- Enhanced maternity and paternity pay
- Uniform with complimentary professional dry cleaning from day one
- Season Ticket Loan and Cycle to Work scheme
- Access to Stream for greater pay flexibility and discounts
- Employee recognition programmes including monthly awards and events
- Annual themed team events plus regular social, charitable, and sporting activities
Be the voice behind the experience. This is an opportunity to play a central role in how our hotels communicate, support operations, and deliver exceptional service across the UK Collection. We look forward to receiving your application.
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life‑long career with global potential and a real sense of pride in work well done.
Hotel PBX Supervisor in City of Westminster employer: Four Seasons Hotels Ltd
Four Seasons Hotel London at Park Lane is an exceptional employer that prioritises the growth and well-being of its team members. With a strong commitment to employee development, a supportive work culture, and generous benefits including up to 20 complimentary nights at Four Seasons properties worldwide, this role offers a unique opportunity to thrive in a prestigious environment while delivering outstanding guest experiences. Join us to be part of a team that values connection, excellence, and a shared passion for hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel PBX Supervisor in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Four Seasons Hotels Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Four Seasons Hotels Ltd
Don't be shy about reaching out to Four Seasons Hotels Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel PBX Supervisor in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Four Seasons Hotels Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Four Seasons Hotels Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
