At a Glance
- Tasks: Lead learning initiatives and develop talent in a luxury hotel environment.
- Company: Join the prestigious Four Seasons Hotel London at Park Lane.
- Benefits: Competitive salary, profit share, generous holiday, and global hotel discounts.
- Other info: Dynamic workplace with excellent career growth and a supportive culture.
- Why this job: Shape future leaders and create engaging learning experiences in hospitality.
- Qualifications: Experience in Learning & Development and strong facilitation skills required.
The predicted salary is between 37800 - 46200 £ per year.
Reporting to the Regional Director of People & Culture, the Learning & Development Manager is responsible for driving the hotel's learning strategy, fostering a culture of continuous development, and supporting operational excellence through impactful learning initiatives.
You will partner with leaders across the hotel to identify development opportunities, facilitate training programmes, drive service standards, support leadership growth, and ensure employees have the tools and resources required to succeed in their roles.
This is an exciting opportunity for an experienced learning professional who is passionate about people development, leadership growth, and creating engaging learning experiences within a luxury hospitality environment.
What you will do
- Lead the hotel's onboarding programmes
- Facilitate learning and development programmes for employees, supervisors, and managers across the hotel
- Partner with department leaders to identify performance gaps and recommend effective learning solutions
- Support leadership development initiatives, including management onboarding and development programmes
- Maintain and develop the Department Trainer programme across the hotel
- Conduct learning needs analyses and develop annual learning plans aligned with business objectives
- Create and manage training calendars, development activities, and learning resources
- Monitor and evaluate the effectiveness of learning programmes and development initiatives
- Support compliance and mandatory training requirements across all departments
- Champion a culture of continuous learning, service excellence, and career development throughout the hotel
- Strengthen the hotel's talent pipeline through targeted learning interventions that build leadership capability, accelerate readiness and support internal career progression as well as cross-training programs.
- Partner with hotel leadership to identify high-potential talent and implement individual development plans that accelerate growth, strengthen engagement and support retention.
- Collaborate with hotel leadership to develop and execute learning strategies that address service performance gaps, elevate service excellence and drive achievement of guest satisfaction targets.
- Manage Manager-in-Training, internship, work experience and other early-in-careers programs.
Strong previous experience in a Learning & Development, Training, People Development, or similar role
- Experience facilitating training programmes and coaching employees and leaders
- Previous experience within luxury hospitality, hotel operations, or a service focused environment
- Strong facilitation, coaching, and presentation skills
- Excellent communication and stakeholder management abilities
- Strong analytical and organisational skills with the ability to identify performance improvement opportunities
- Experience developing learning solutions, training materials, or development programmes is advantageous
- Positive, collaborative, and people focused approach
- Good spoken and written English Four Seasons is powered by our people.
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Surrounded by the capital's greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city's high notes.
Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London's famous sights.
Learning & Development Manager Four Seasons Hotel London at Park Lane At Four Seasons, we believe our people are our greatest asset.
The Learning & Development function plays a vital role in creating exceptional employee experiences, developing future leaders, and ensuring our teams have the skills, confidence, and knowledge to deliver world class hospitality every day.
Four Seasons Hotel London at Park Lane is seeking a Learning & Development Manager to join our People & Culture team.
- Contract & working hours
- Full time position based on a 40 hour working week
- Monday to Friday working pattern with flexibility to support operational training requirements
What we offer
What we offer At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.
- Competitive annual package inclusive of salary and hotel service charge
- Annual profit share opportunity of up to 5% of salary
- Structured 40 hour working week
- Excellent training and clearly defined career development pathways
- Strong internal progression opportunities across London and the global Four Seasons portfolio
- Holiday entitlement increasing with service up to 33 days
- Company Sick Pay, increasing with service
- Life insurance while on duty
- Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
- 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
- Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
- Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
- Bupa Dental Cover or Bupa Cash Plan
- Enhanced maternity and paternity pay
- Uniform with complimentary professional dry cleaning where applicable
- Season Ticket Loan and Cycle to Work scheme
- Access to Stream for greater pay flexibility and discounts
- Employee recognition programmes including monthly awards and events
- Annual themed team events plus regular social, charitable, and sporting activities
- Develop the people who deliver exceptional experiences
- #J-18808-Ljbffr
Learning and Development Manager in London employer: Four Seasons Hotels Limited
Four Seasons Hotels Limited is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation among teams. With a strong focus on employee growth, you will have access to extensive training and development opportunities, all while working in some of the most luxurious hotel environments in the UK, including vibrant London and picturesque Hampshire. Join us to be part of a prestigious brand that values excellence and rewards your contributions.
Contact Details:
Four Seasons Hotels Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Learning and Development Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to Four Seasons Hotels Limited
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We think you need these skills to ace Learning and Development Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Four Seasons Hotels Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Four Seasons Hotels Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
