Front Office Intern (6 Months Fixed Term)

This internship is designed to give you real exposure to Front Office operations in one of London's most iconic luxury hotels. You will work across Front Desk, Guest Experience, and Guest Services, supporting the team wherever needed depending on the operation of the day and week. You will gain hands-on experience in delivering seamless guest experiences while building the skills and confidence needed for a successful career in hospitality. No prior hotel experience is required. We are looking for individuals with the right attitude, a passion for people, and a willingness to learn.

Responsibilities

• Support the Front Office team across Front Desk, Guest Experience, and Guest Services as operational needs require.
• Assist with check-in and check-out experiences and provide a warm, professional first impression of the hotel.
• Respond to guest questions, requests, and feedback in a timely and confident manner.
• Help manage guest flow during busy periods, including group arrivals, leisure check-ins, and high-volume departure days.
• Maintain accurate guest information and support day-to-day Front Office operations.
• Work closely with the wider Front Office team to ensure smooth service delivery throughout the guest journey.
• Help create a positive, efficient, and welcoming environment for all guests.

Qualifications

• Strong communication skills and confidence in guest interaction.
• Hospitality student or someone looking to start a career in hotels.
• Excellent attention to detail and organisational skills.
• Ability to multitask and remain calm under pressure.
• No previous experience required, full training will be provided.
• Positive attitude and genuine passion for hospitality.
• Flexibility to work a range of shifts, including evenings, weekends, and public holidays.
• Right to work in the UK.

What to expect

• 40 hours per week.
• Five days out of seven.
• 6-month fixed-term contract.

What we offer

• £36,500 annual package inclusive of base salary and service charge.
• Structured 40 hour working week.
• Excellent training and clearly defined career development pathways.
• Strong internal progression opportunities across London and the global Four Seasons portfolio.
• Holiday entitlement increasing with service up to 33 days.
• Up to two paid Wellness Days per year.
• Company sick pay, increasing with service.
• Life insurance while on duty.
• 50 percent discount across UK Four Seasons food and beverage outlets from day one for up to four guests.
• Complimentary meals while on duty in Pepys Cellar, our staff cafeteria, with refreshments available throughout the day.
• Discounted gym membership with City's Leonardo Hotel.
• Bupa dental cover and MediCash healthcare plans available.
• Uniform with complimentary professional dry cleaning from day one.
• Access to Wagestream for greater pay flexibility and discounts.
• Employee recognition programmes including monthly awards and events.
• Annual themed team events plus regular social, charitable and sporting activities.

About the location: Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London's historic past alongside its exhilarating present. The hotel is a famous five-star, grade II listed building with 100 rooms, 41 residential apartments, a grand ballroom, 5 meeting rooms, a spa, a pool, and a food and beverage offering that includes Mei Ume and Rotunda.

Join us if you are passionate about hospitality and looking for your first step into a luxury hotel environment, this is your opportunity to learn, grow, and build your career with Four Seasons while gaining exposure across key areas of Front Office.