Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests and ensure a smooth check-in/check-out experience.
- Company: Join the prestigious Four Seasons team known for excellence in hospitality.
- Benefits: Competitive salary, commission opportunities, and up to 20 free hotel nights worldwide.
- Why this job: Be the face of luxury hospitality and create memorable experiences for guests.
- Qualifications: Previous front desk experience and strong communication skills required.
- Other info: Enjoy excellent training, career growth, and fun employee events.
The predicted salary is between 30000 - 40000 £ per year.
As a Front Desk Receptionist, you will be the first and last point of contact for our guests, ensuring a seamless arrival and departure experience. This high-profile position sets the tone for their stay by handling check-ins and check-outs, managing guest inquiries, and providing personalised assistance to reflect the Four Seasons standard of excellence.
Responsibilities
- Greet guests warmly and manage all aspects of their arrival and departure
- Handle check-in/check-out procedures efficiently using Opera PMS
- Respond to guest requests, questions, and concerns promptly and professionally
- Liaise with other departments to ensure guest needs are met and special requests are fulfilled
- Maintain accurate records and process payments securely
- Provide local knowledge and recommendations to enhance the guest experience
- Uphold Four Seasons' standards of service and presentation at all times
Qualifications
- Previous front desk experience in a hotel is essential
- Excellent personal presentation and interpersonal skills
- Strong communication skills, both written and verbal
- Ability to multitask and remain calm under pressure
- Proficiency in computer systems; Opera PMS experience preferred
- A genuine passion for hospitality and delivering outstanding guest service
Benefits
- £35,500.00 package including hotel service charge and salary
- Opportunities to earn commission on upselling
- 40-hour working week
- Excellent training and career development opportunities
- Up to 20 complimentary nights at any Four Seasons Hotels or Resorts around the world with years of service
- Free meals at Pepys while on duty, including fruits, coffee/tea, and fizzy drinks available throughout the day
- Up to 2 paid Wellness Days per year
- Holiday entitlement increases with length of service up to 33 days
- Free life insurance while on duty
- Bupa Dental and MediCash plan available
- Opportunities to build a successful global career
- Season Ticket Loan & Cycle to Work scheme
- Free uniform dry cleaning
- Employee Experience: Annual themed employee party and various social, charitable, and sporting events
- Access to Wagestream - a salary advance benefit
- Employee Recognition Programmes...and many more surprises to discover!
Front Desk Receptionist employer: Four Seasons Hotels Limited
Contact Detail:
Four Seasons Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Receptionist
✨Tip Number 1
First impressions matter! When you walk into that interview, make sure to greet everyone with a warm smile and a confident handshake. It sets the tone for the rest of your meeting and shows you’re ready to represent the Four Seasons standard.
✨Tip Number 2
Do your homework! Familiarise yourself with the hotel’s services and local attractions. This way, when they ask about your knowledge of the area or how you’d enhance a guest's experience, you’ll be ready to impress with personalised recommendations.
✨Tip Number 3
Practice makes perfect! Role-play common front desk scenarios with a friend. This will help you stay calm under pressure and show off your multitasking skills during the real deal. Plus, it’s a great way to boost your confidence!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Front Desk Receptionist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your CV: Make sure to tailor your CV to highlight your front desk experience and any relevant skills. Mention your familiarity with systems like Opera PMS and how you've handled guest inquiries in the past. We love seeing how you fit into our Four Seasons standard!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. Remember, we’re looking for someone who can multitask and stay calm under pressure, so show us you can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Four Seasons. We can’t wait to hear from you!
How to prepare for a job interview at Four Seasons Hotels Limited
✨Know the Company Inside Out
Before your interview, take some time to research the Four Seasons brand and its values. Understand what sets them apart in the hospitality industry and be ready to discuss how you can contribute to their standard of excellence.
✨Showcase Your Interpersonal Skills
As a Front Desk Receptionist, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve successfully handled guest inquiries or resolved issues. This will demonstrate your strong communication skills and genuine passion for hospitality.
✨Practice Handling Pressure
Interviews can be nerve-wracking, but it’s important to show that you can remain calm under pressure. Think of scenarios where you had to multitask or manage difficult situations at the front desk, and be ready to share these stories during your interview.
✨Familiarise Yourself with Opera PMS
If you have experience with Opera PMS, great! If not, brush up on the basics before your interview. Being able to discuss your familiarity with this system will show that you’re prepared and capable of handling check-in/check-out procedures efficiently.
