Room Service Coordintor in City of Westminster

As Room Service Coordinator, you will play a key role in the smooth operation of In Room Dining. Acting as the central point of communication, you will receive and manage guest orders via telephone and mobile applications, ensuring accuracy, efficiency, and a warm, professional service at all times. You will work closely with the kitchen, service teams, and management to ensure orders are delivered correctly and on time, while maintaining Four Seasons standards for quality, care, and attention to detail. This role is ideal for someone who thrives in a fast‑paced, guest‑focused environment and enjoys organisation, communication, and teamwork.

Responsibilities

• Receive and process in‑room dining orders via telephone and mobile platforms with accuracy and professionalism.
• Provide clear, friendly, and confident menu knowledge to guests.
• Coordinate orders with the kitchen and service teams to ensure timely delivery.
• Communicate daily events, special menus, and guest requests to the wider team.
• Maintain accurate order records and ensure correct billing procedures.
• Handle guest enquiries and requests calmly, resolving issues where possible.
• Uphold Four Seasons service standards and ensure a consistently high level of guest satisfaction.

Qualifications

• Previous experience in Food and Beverage coordination, room service, or hospitality operations.
• Strong communication skills and confidence speaking with guests.
• Excellent organisational skills and ability to remain calm under pressure.
• Attention to detail and a high level of accuracy.
• A service‑oriented mindset and professional manner.
• Comfortable using digital systems and applications.
• Flexibility to work a rotating schedule including evenings, weekends, and public holidays.
• Right to Work in the UK.

Schedule and hours

This is a full‑time position working 40 hours per week over five days. Shift patterns vary and candidates must be able to work mornings, evenings, weekends, and bank holidays.

What we offer

• £41,500 annual package inclusive of base salary and service charge.
• Structured 40‑hour working week.
• Excellent training and clearly defined career development pathways.
• Strong internal progression opportunities across London and the global Four Seasons portfolio.
• Holiday entitlement increasing with service up to 33 days.
• Company Sick Pay, increasing with service.
• Life insurance while on duty.
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties.
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests.
• Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day.
• Access to Wellhub, providing all‑in‑one subscriptions for gyms, fitness, mindfulness, therapy, nutrition, and sleep support.
• Bupa Dental Cover or Bupa Cash Plan.
• Enhanced maternity and paternity pay.
• Uniform with complimentary professional dry cleaning from day one.
• Season Ticket Loan and Cycle to Work scheme available.
• Access to Stream for greater pay flexibility and discounts.
• Employee recognition programmes including monthly awards and events.
• Annual themed team events plus regular social, charitable, and sporting activities.