At Four Seasons, exceptional guest experiences are built through genuine care, attention to detail, and world class service. As a Hotel Assistant Manager, you will play a key role in ensuring our guests receive seamless, personalised experiences while supporting the smooth operation of the hotel., As Hotel Assistant Manager, you will support and lead the day to day operation of the hotel, ensuring exceptional guest experiences and smooth operational delivery across all departments. Acting as one of the senior leaders on property, you will oversee guest arrivals and departures, support operational teams, manage service recovery situations, and drive service excellence throughout the guest journey. You will also participate in the hotel's Duty Manager programme and play a key role in maintaining a safe, secure, and welcoming environment.
What you will do
- Lead and support Front Office operations, including Reception, Guest Services, Concierge, and Communications
- Ensure a seamless and personalised arrival and departure experience for all guests
- Act as the primary point of contact for guest concerns, service recovery, and operational escalations
- Support and coach team members, driving engagement and performance
- Monitor daily operations to ensure exceptional service standards are consistently achieved
- Maintain strong communication across all hotel departments to ensure operational excellence
- Work closely with Housekeeping, Engineering, Security, Food and Beverage, and other departments to support guest satisfaction
- Support Duty Manager coverage and represent hotel leadership when required
- Maintain health, safety, security, and emergency procedures throughout the hotel
- Assist with special projects, VIP arrivals, and operational initiatives as required
- If you are a confident hospitality leader who enjoys developing people, supporting hotel operations, and delivering exceptional guest experiences, we would love to hear from you.
- Previous experience in a supervisory or management Front Office role within a luxury hotel environment
- Strong Front Office knowledge with an understanding of wider hotel operations
- Excellent leadership and team development skills
- Exceptional guest service and problem solving abilities
- Strong communication skills with fluent spoken and written English
- Ability to make decisions confidently and effectively in a fast paced environment
- Professional presentation and a genuine passion for hospitality
- Experience with Opera PMS
- Flexibility to work a variety of shifts, including occasional overnight coverage
- Right to Work in the UK
- Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
- About the location: Surrounded by the capital's greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city's high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London's famous sights.
- Full time position based on a 40 hour working week
- Primarily daytime shifts across a rotating schedule
- Flexibility required across mornings, evenings, weekends, public holidays, and occasional overnight coverage
What we offer
At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.
- £51,000 annual package inclusive of base salary and service charge
- Structured 40 hour working week
- Excellent training and clearly defined career development pathways
- Strong internal progression opportunities across London and the global Four Seasons portfolio
- Holiday entitlement increasing with service up to 33 days
- Company Sick Pay, increasing with service
- Life insurance while on duty
- Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
- 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
- Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
- Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
- Bupa Dental Cover or Bupa Cash Plan
- Enhanced maternity and paternity pay
- Uniform with complimentary professional dry cleaning from day one
- Season Ticket Loan and Cycle to Work scheme available
- Access to Stream for greater pay flexibility and discounts
- Employee recognition programmes including monthly awards and events
- Annual themed team events plus regular social, charitable, and sporting activities
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Hotel Assistant Manager in City of Westminster employer: Four Seasons Hotels Limited
Four Seasons Hotels Limited is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation among teams. With a strong focus on employee growth, you will have access to extensive training and development opportunities, all while working in some of the most luxurious hotel environments in the UK, including vibrant London and picturesque Hampshire. Join us to be part of a prestigious brand that values excellence and rewards your contributions.
Contact Details:
Four Seasons Hotels Limited Recruitment Team
