Technology & Data Innovation Lead for Luxury Hotel IT

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location

Surrounded by the capital's greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award‑winning design with the city's high notes. Take in views of Hyde Park from sun‑drenched rooms and our rooftop spa, enjoy a leisurely meal on our one‑of‑a‑kind al fresco terrace, then stroll to explore London's famous sights.

IT Manager

At Four Seasons, technology plays a critical role in enabling exceptional guest experiences, supporting our teams, and safeguarding the integrity of our operations. From core hotel systems to data‑driven insights, our approach to technology is thoughtful, secure, and continuously evolving. Four Seasons Hotel London at Park Lane is seeking an IT Manager to support the effective operation, resilience, and development of the hotel's technology ecosystem. This role is ideal for a technically strong professional who enjoys problem solving, collaboration, and being close to the operation, while also contributing to innovation and continuous improvement.

The role

Working closely with hotel leadership, operational teams, and corporate technology partners, the Manager, Technology, Innovation and Data plays a key role in ensuring systems are reliable, secure, and aligned with both Four Seasons standards and the needs of the business. The role supports a wide range of technologies across the hotel, including property systems, guest‑facing infrastructure, back‑of‑house platforms, and data tools, while also contributing to digital initiatives that enhance operational efficiency and guest experience. This is a hands‑on role, combining day‑to‑day system support with involvement in projects, innovation, and future‑focused technology initiatives.

What you will do

• Support the stability, availability, and performance of all critical hotel systems on a 24‑hour basis, including Property Management, Point of Sale, PABX, HSIA, and call accounting systems.
• Assist with the administration, configuration, and access management of hotel systems and platforms.
• Support server, network, and infrastructure operations, including performance monitoring, updates, and issue resolution.
• Ensure effective backup, recovery, and security processes are in place and adhered to.
• Provide technical support for back‑of‑house systems.
• Support digital innovation initiatives and the effective use of data to improve insight, decision making, and performance.
• Assist in the delivery of corporate and hotel technology projects and system upgrades.
• Provide technology support for function rooms, conferencing, and guest requirements when needed.
• Liaise with and support third‑party technology vendors.
• Participate in an on‑call or rota arrangement for critical system support as required.

What we are looking for

• Strong understanding of hotel technology systems and infrastructure.
• Experience supporting data, reporting, or digital improvement initiatives.
• Excellent problem‑solving skills with a calm and methodical approach.
• Ability to communicate effectively with both technical and non‑technical stakeholders.
• Strong organisational skills and attention to detail.
• Comfortable working in a dynamic, operational environment.
• Good written and spoken English.
• Previous experience within hospitality or a service‑led environment is highly advantageous.
• Alignment with Four Seasons values and a genuine interest in supporting people through technology.
• The Right to Work in the UK.

What we offer

• Competitive remuneration package offered, aligned with London luxury hospitality market and role scope.
• Structured 40 hour working week.
• Excellent training and clearly defined career development pathways.
• Strong internal progression opportunities across London and the global Four Seasons portfolio.
• Holiday entitlement increasing with service up to 33 days.
• Company Sick Pay, increasing with service.
• Life insurance while on duty.
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties.
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests.
• Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day.
• Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support.
• Bupa Dental Cover or Bupa Cash Plan.
• Enhanced maternity and paternity pay.
• Uniform with complimentary professional dry cleaning from day one.
• Season Ticket Loan and Cycle to Work scheme.
• Access to Stream for greater pay flexibility and discounts.
• Employee recognition programmes including monthly awards and events.
• Annual themed team events plus regular social, charitable, and sporting activities.

Build your technology career with Four Seasons

This is an opportunity to work behind the scenes of one of London's most iconic luxury hotels, supporting people, systems, and innovation within a globally respected brand. We look forward to receiving your application.