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For Companies At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences in a luxury resort.
- Company: Join Four Seasons, a global leader in luxury hospitality with a heart.
- Benefits: Enjoy competitive pay, wellness benefits, and a vibrant work culture in stunning Costa Rica.
- Why this job: Embrace the 'Pura Vida' lifestyle while making a real impact in a Forbes 5-Star resort.
- Qualifications: Proven leadership in high-performing environments and a passion for exceptional service.
- Other info: Experience a unique blend of adventure and relaxation in a breathtaking coastal paradise.
The predicted salary is between 36000 - 60000 £ per year.
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location
Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America's ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America's exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can't wait for you to experience "Pura Vida" at Peninsula Papagayo.
Summary of Needs
- Proven operator with experience in a high-performing property and/or resort destination experience.
- Values-driven leader who 'starts with the heart' and understands the importance of "Pura Vida" for both employees and guests.
- Effective at leading a large team, including seasonal team members, in a high-volume environment whilst driving quality.
- Experience with large capital project management.
- Proven results in guest experience, driving quality and innovation in a Forbes 5-Star environment.
- Hands-on ability to coach junior leaders to achieve goals in people, product and profit.
- Adept at supporting the GM with strategic responsiveness and critical thinking.
- Comfort working within an environment with multiple stakeholders and constantly evolving objectives.
- Ability to actively build relationships within the Peninsula among homeowner/members and ownership entities.
- Preference for food and beverage background.
- Spanish language required.
Current Leadership Requirements
- Culture carrier; ability to not only drive FS culture but also understand and embrace Costa Rican culture including "Pura Vida".
- Innovative thinking that drives high touch and world class capital projects.
- Strong ability to drive margins, manage labor and expenses while exceeding guest experience metrics.
- The capability to understand the nuances and sensitivities between the different users of the resort (guests/residents) and work in tandem with Peninsula Ownership to provide exceptional service to all.
People
- Ability to effectively coach and manage both tenured and seasonal employees.
- Ability to motivate and inspire leaders and line employees.
- Exceptional personal presence with employees and guests; highly engaged in day-to-day operations.
- Exhibits a composed and consistent demeanor at all times - emotional maturity with strong EQ.
Product
- Build strong relationships with return guests, Elite guests, VIP's and residents.
- An eye for detail for service standards and relentless drive to maintain product.
- Proven track record of improving Qualtrics, Forbes and LQA. The resort has held Forbes 5-Star rating for 10+ years.
- A demonstrated ability to be creative and innovative in their approach to product and service.
- Great eye for design and style.
Profit
- Proven ability to enhance operating revenues through F&B, Spa and other operating departments.
- The ability to manage labor expenses in a fixed-employee contract environment without compromising guest and employee experience.
- A demonstrated skill to interpret and analyze financial reports and take necessary actions.
- Takes initiative and reacts quickly to changing business environment.
Resort Manager (Costa Rica) employer: Four Seasons Hotels and Resorts
Contact Detail:
Four Seasons Hotels and Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resort Manager (Costa Rica)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Four Seasons. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your passion for 'Pura Vida'! When you get the chance to chat with potential employers, make sure to express your love for Costa Rican culture and how it aligns with the Four Seasons ethos. It’s all about connecting on a personal level.
✨Tip Number 3
Prepare for the interview by researching the resort's recent projects and initiatives. Being knowledgeable about their operations and showing genuine interest will set you apart from other candidates. Plus, it shows you're ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Four Seasons family. Let’s make it happen!
We think you need these skills to ace Resort Manager (Costa Rica)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for hospitality and the 'Pura Vida' lifestyle shine through. We want to see how you connect with our values and how you can bring that energy to our team.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in high-performing properties or resorts. We love seeing how your background aligns with what we do at Four Seasons, so don’t hold back!
Be Authentic: We appreciate authenticity! Share your unique experiences and insights that make you a great fit for our culture. Remember, we’re all about genuine connections, so let your personality come through in your writing.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team!
How to prepare for a job interview at Four Seasons Hotels and Resorts
✨Embrace the 'Pura Vida' Mindset
Before your interview, take some time to understand the essence of 'Pura Vida' and how it reflects in both the company culture and guest experiences. Show that you can embody this philosophy by sharing personal stories or experiences that highlight your connection to genuine hospitality and community.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in high-pressure environments. Discuss your coaching style and how you've motivated seasonal staff to deliver exceptional service. This will demonstrate your ability to manage a diverse team effectively, which is crucial for the Resort Manager role.
✨Highlight Your Experience with Capital Projects
Since the role involves managing large capital projects, be ready to discuss your past experiences in this area. Share details about any relevant projects you've overseen, focusing on your strategic thinking and problem-solving skills. This will show that you can handle the financial and operational aspects of the role.
✨Connect with Costa Rican Culture
Familiarise yourself with Costa Rican culture and how it influences the guest experience at Four Seasons. During the interview, express your appreciation for local customs and how you plan to integrate them into the resort's operations. This will demonstrate your commitment to creating authentic experiences for guests and residents alike.
