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- Tasks: Supervise housekeeping teams and maintain pristine public areas in a luxury residence.
- Company: Join Four Seasons, a leader in luxury hospitality known for exceptional service and employee culture.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a team that creates unforgettable experiences in a prestigious London location.
- Qualifications: Previous housekeeping experience preferred; strong communication skills and a passion for service are essential.
- Other info: This is a maternity cover position for 12 months, offering a unique chance to shine.
The predicted salary is between 28436 - 38436 ÂŁ per year.
Residence Housekeeping Supervisor (Maternity Cover)
Join to apply for the Residence Housekeeping Supervisor (Maternity Cover) role at Four Seasons Hotels and Resorts
Residence Housekeeping Supervisor (Maternity Cover)
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About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Residence Housekeeping Supervisor – Maternity Cover (12 months)
In the heart of Mayfair, Twenty Grosvenor Square is becoming the new reference point for residential living in London. Offering extraordinary amenities, meticulous detailing, Four Seasons and A La Carte services that create carefree homeownership experience.
Four Seasons Private Residences at Twenty Grosvenor Square is looking to recruit a Residence Housekeeping Supervisor who is passionate about delivering exceptional and intuitive service to our residents with flexible approach and agility. Our Housekeeping Supervisor will have the opportunity to enhance our resident experience by offering a special personalised touches on a daily basis.
Join Our Team
Founded by Isadore Sharp in 1961, Four Seasons are renowned for its single-minded dedication to the highest standards of service. The company has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping and residential servicing. In the process, Four Seasons has redefined luxury for the modern traveller and homeowner.
Now in its sixth decade, Four Seasons continues to grow, in both size and recognition, around the world. The company now welcomes guests to over 100 properties, on every continent except Antarctica. More than ever, Four Seasons Private Residences deliver an unrivalled level of quality and service to its homeowners. The strength of the brand has become a promise of a remarkable quality of life.
In addition to internationally recognised hotels and resorts, Four Seasons offers a residence management service with the same care and personalised service that experienced travellers have come to know and love about the brand. Twenty Grosvenor Square is the first Stand Alone Private Residences by Four Seasons.
Twenty Grosvenor Square’s promise of effortless, hotel-style living will be guaranteed by Four Seasons. As part of the residence team in a Four Seasons standalone residence property, you will have a unique opportunity to define and establish the operating model for stand-alone Four Seasons Private Residences.
Responsibilities
Responsible for supervising the activities of overnight cleaning team and completing the activities of Residence Public Area Housekeeping Attendants to ensure clean, orderly, attractive and well-maintained Residence public areas and back office areas in accordance with Four Seasons policies and procedures. Residence Public Area Housekeeping Supervisor is responsible for the cleaning and maintenance of the lobby and common areas of the Residences, both interior and exterior, according to established standards and procedures. Greets homeowners and properly orientates them in the public areas and Spa. Provides quality service and maintains a clean and well-stocked Spa and Pool area. Adheres to and enforces all common area rules and etiquette. Forms part of the Emergency Response team.
What We Are Looking For
- Experience as a Housekeeping Attendant or Supervisor is preferred.
- Good communications skills with a good command of the English language, both written and spoken.
- MUST possess the legal right to work in the UK.
- Immaculate personal presentation.
- Excellent customer service skills with the ability to anticipate residents’ needs and go the extra mile.
- AM and PM shift working including weekends is required.
- Ability to work with minimal supervision.
- Ability to maintain confidentiality of homeowner information and designated data.
- Ability to be a clear thinker who can remain calm in pressure situations.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Project Management, Sales, and Customer Service
-
Industries
Travel Arrangements and Hospitality
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Residence Housekeeping Supervisor (Maternity Cover) employer: Four Seasons Hotels and Resorts
Contact Detail:
Four Seasons Hotels and Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residence Housekeeping Supervisor (Maternity Cover)
✨Tip Number 1
Familiarise yourself with Four Seasons' values and service standards. Understanding their commitment to luxury and genuine heart will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Four Seasons. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to lead a team and deliver exceptional customer service. Tailoring your stories to reflect the high standards of Four Seasons will make a strong impression.
✨Tip Number 4
Be ready to showcase your flexibility and problem-solving skills. The role requires agility in responding to residents' needs, so think of scenarios where you've successfully adapted to changing circumstances.
We think you need these skills to ace Residence Housekeeping Supervisor (Maternity Cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or supervisory roles. Emphasise any specific achievements or responsibilities that align with the job description, such as managing a team or maintaining high cleanliness standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention your understanding of Four Seasons' commitment to luxury and how your personal values align with their mission. Be sure to include examples of how you've gone the extra mile in previous roles.
Highlight Communication Skills: Since good communication is essential for this role, ensure you demonstrate your proficiency in English, both written and spoken, throughout your application. Use clear and concise language to convey your ideas effectively.
Showcase Flexibility and Agility: In your application, mention your ability to work flexible hours, including weekends, and your capacity to adapt to changing situations. This will show that you are ready to meet the demands of the role and contribute positively to the team.
How to prepare for a job interview at Four Seasons Hotels and Resorts
✨Showcase Your Experience
Make sure to highlight your previous experience in housekeeping, especially any supervisory roles. Discuss specific situations where you successfully managed a team or improved service standards.
✨Emphasise Customer Service Skills
Four Seasons values exceptional customer service, so be prepared to share examples of how you've gone above and beyond for clients or residents in the past. This will demonstrate your alignment with their commitment to luxury service.
✨Demonstrate Flexibility and Agility
Given the dynamic nature of the role, illustrate your ability to adapt to changing situations. Share experiences where you had to think on your feet or adjust plans to meet the needs of residents.
✨Prepare Questions About Company Culture
Research Four Seasons' company culture and prepare thoughtful questions about it. This shows your genuine interest in becoming part of their team and helps you assess if it's the right fit for you.