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For Companies At a Glance
- Tasks: Keep our hotel sparkling clean and assist guests with their needs.
- Company: Join Four Seasons, a luxury brand known for exceptional service and a supportive culture.
- Benefits: Earn £12.55/hour, enjoy free meals, and access career development opportunities.
- Why this job: Be part of a vibrant team in a stunning location, creating memorable experiences for guests.
- Qualifications: Previous experience preferred; strong communication and customer service skills are essential.
- Other info: Enjoy themed parties, social events, and the chance to advance your career globally.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated in return. Our team members worldwide create exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe that the best way to enable our people to deliver these experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing familiar faces, welcoming new ones, and treating everyone we meet with respect. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create impressions that last a lifetime, stemming from our belief that life is richer when we connect with people and the world around us.
About the location: Located in the heart of the City, overlooking Tower Bridge and the Tower of London, our hotel is the starting point for discovering London’s historic past alongside its vibrant present. This impressive five-star hotel, housed in a beautiful grade II listed building that was the former HQ of the Port of London Authority, features 100 rooms, 41 residential apartments, a stunning ballroom that has hosted events like the United Nations inaugural reception, 5 meeting rooms, a destination spa with 6 treatment rooms, hammam, steam, sauna, swimming and vitality pools, and excellent Food and Beverage options.
Position: Public Area Attendant (Casual)
The role: The Public Area Attendant is responsible for maintaining the cleanliness of all public spaces in the hotel, handling guest requests, and ensuring attention to detail in all areas. This role involves direct contact with guests, requiring good communication skills.
Ideal candidate:
- At least one year’s experience in a related position preferred
- Good communication skills in English, both written and spoken
- Excellent customer service skills with the ability to anticipate guest needs and go the extra mile
Benefits:
- £12.55 per hour plus service charge based on hours worked
- Excellent training and career development opportunities
- Free meals at Pepys Cellar (staff canteen) while on duty, including fruits, coffee/tea, and fizzy drinks
- Opportunities for a successful career with global potential
- Free uniform dry cleaning
- Annual themed employee parties and various social, charitable, and sporting events
- Access to Wagestream – a salary advance benefit
- And many more surprises!
Application note: We look forward to receiving your application! All applicants must hold the Right to Work in the UK.
Public Area Attendant - Casual employer: Four Seasons Hotels and Resorts
Contact Detail:
Four Seasons Hotels and Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Area Attendant - Casual
✨Tip Number 1
Familiarise yourself with Four Seasons' values and culture. They emphasise genuine heart and exceptional experiences, so think about how your personal values align with theirs and be ready to discuss this during any interactions.
✨Tip Number 2
Prepare to showcase your customer service skills. Since the role involves direct contact with guests, think of specific examples from your past experiences where you went above and beyond to meet a guest's needs.
✨Tip Number 3
Practice your communication skills in English. As good communication is essential for this role, consider engaging in conversations or role-playing scenarios to boost your confidence and fluency.
✨Tip Number 4
Network with current or former employees of Four Seasons if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Public Area Attendant - Casual
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Public Area Attendant. Highlight your relevant experience in maintaining cleanliness and handling guest requests in your application.
Tailor Your CV: Customise your CV to reflect your experience in customer service and communication skills. Use specific examples that demonstrate your ability to anticipate guest needs and go the extra mile.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Four Seasons' commitment to exceptional guest experiences. Mention why you want to work specifically at this hotel.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Four Seasons Hotels and Resorts
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share experiences where you went above and beyond for guests, as this aligns with Four Seasons' commitment to exceptional service.
✨Demonstrate Strong Communication Skills
Since the role involves direct contact with guests, practice clear and confident communication. Be prepared to discuss how you've effectively handled guest requests or resolved issues in previous roles.
✨Highlight Attention to Detail
Four Seasons values attention to detail, especially in maintaining cleanliness. Prepare examples of how you've ensured high standards in your previous work, whether in cleaning or customer service.
✨Research the Company Culture
Familiarise yourself with Four Seasons' values and culture. Mention specific aspects that resonate with you during the interview, showing that you're not just looking for any job, but a place where you can thrive and contribute.
