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For Companies At a Glance
- Tasks: Deliver exceptional overnight room service and support smooth operations.
- Company: Join the prestigious Four Seasons team known for luxury and genuine hospitality.
- Benefits: Competitive salary, career development, discounts, and complimentary stays at Four Seasons worldwide.
- Other info: Flexible night shifts with excellent progression opportunities and supportive team culture.
- Why this job: Enjoy a calm night environment while providing premium service and gaining valuable experience.
- Qualifications: Experience in hospitality, strong communication skills, and attention to detail.
The predicted salary is between 36500 - 36500 £ per year.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. We believe that the best way to enable our people to deliver exceptional guest experiences is through a world‑class employee experience and company culture.
The In‑Room Dining team ensures that guests enjoy the same level of care, quality, and attention overnight as they do throughout the day.
The role
You will play a key role in delivering seamless room service while supporting the smooth running of operations overnight.
What You Will Do
- Receive and process guest orders via telephone and mobile app
- Provide confident menu knowledge and answer guest queries clearly
- Communicate orders accurately to kitchen and service teams
- Coordinate special menus, events, and overnight requests
- Ensure correct billing procedures and order tracking
As In‑Room Dining Night Server
- Deliver food and beverages to guest rooms with professionalism and care
- Set up and clear service in line with Four Seasons standards
- Maintain discretion, calmness, and attention to detail overnight
- Respond politely and efficiently to guest requests
- Support cleanliness and organisation of service areas
Across both elements of the role, uphold Four Seasons standards for quality, service, and warmth.
What We Are Looking For
- Previous experience in Food and Beverage, Room Service, or hospitality operations
- Confidence communicating with guests and colleagues
- Strong organisational skills and attention to detail
- Ability to work independently and take ownership overnight
- Calm, professional manner suited to night service
- Comfort working with digital systems and mobile applications
- Commitment to a night‑shift schedule
- Right to work in the UK
Working pattern
Five nights per week. Overnight schedule: 10.30 pm to 7.00 am. Hybrid role typically split across three Coordinator shifts and two Server shifts.
What We Offer
- £36,500 annual package inclusive of base salary and service charge
- Structured 40‑hour working week
- Excellent training and clearly defined career development pathways
- Strong internal progression opportunities across London and the global Four Seasons portfolio
- Holiday entitlement increasing with service up to 33 days
- Company sick pay, increasing with service
- Life insurance while on duty
- Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, and heavily discounted rates at all properties
- 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
- Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
- Access to Wellhub, offering support for fitness, mindfulness, therapy, nutrition, and sleep
- Bupa dental cover or Bupa cash plan
- Enhanced maternity and paternity pay
- Uniform with complimentary professional dry cleaning from day one
- Season ticket loan and cycle to work scheme
- Access to Stream for greater pay flexibility and discounts
- Employee recognition programmes including monthly awards and events
- Annual themed team events plus regular social, charitable, and sporting activities
Why nights at Four Seasons Park Lane
This role offers stability, independence, and the opportunity to deliver premium service in a calm overnight environment, backed by a supportive team and a globally respected brand. If you enjoy night work and take pride in delivering thoughtful, refined hospitality, we would love to hear from you. We look forward to receiving your application.
Night Room Service Server / Coordinator employer: Four Seasons Hotels and Resorts
Contact Detail:
Four Seasons Hotels and Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Room Service Server / Coordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that night server or coordinator role at Four Seasons.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your genuine passion for hospitality shine through. Remember, they’re looking for someone who fits into their warm and caring culture, so be yourself!
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle guest requests or manage a busy night shift. Practising your responses can help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Four Seasons team and ready to deliver that exceptional service.
We think you need these skills to ace Night Room Service Server / Coordinator
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through! Share any experiences that highlight your commitment to providing exceptional service, especially during those late-night shifts.
Be Clear and Concise: We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Highlight your relevant experience in Food and Beverage or Room Service without fluff!
Tailor Your Application: Take a moment to customise your application for the Night Room Service Server/Coordinator role. Mention specific skills that match the job description, like your organisational skills and ability to work independently overnight.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Four Seasons!
How to prepare for a job interview at Four Seasons Hotels and Resorts
✨Know the Menu Inside Out
Make sure you’re familiar with the menu and any special offerings. Being able to confidently discuss dishes and answer questions will show that you’re prepared and genuinely interested in providing excellent service.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with guests and team members, practice clear and polite communication. Think about examples from your past experience where you’ve successfully handled guest requests or resolved issues.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks, especially during busy periods. Share specific examples of how you’ve kept things running smoothly in previous roles, particularly in hospitality settings.
✨Emphasise Your Night Shift Readiness
This position requires working overnight, so be ready to talk about your comfort with night shifts. Highlight any previous experience you have working late hours and how you maintain energy and focus during those times.