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- Tasks: Welcome guests and manage spa bookings for an exceptional experience.
- Company: Join the luxurious Four Seasons Hotel London at Park Lane.
- Benefits: Competitive salary, free meals, training opportunities, and employee perks.
- Why this job: Be part of a team that creates unforgettable experiences in a stunning rooftop spa.
- Qualifications: Experience in luxury hospitality and strong communication skills.
- Other info: Flexible shifts with great career growth and fun employee events.
The predicted salary is between 11 - 14 £ per hour.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.
The role of the Spa Receptionist: The Spa Receptionist is responsible for proactively welcoming guests and dealing with all enquiries, being knowledgeable about treatments, products and services offered as well as pricing, and scheduling treatments to maximize use of time within the treatment schedule.
What You Will Do:
- Provide a warm and professional welcome to guests, ensuring an exceptional experience from arrival to departure.
- Manage reservations and efficiently schedule spa treatments, maximizing availability for guests.
- Be knowledgeable about all spa services, treatments, and products, confidently advising guests on their choices.
- Handle guest inquiries via phone, email, and in person, ensuring prompt and professional responses.
- Maintain cleanliness and organization of the spa reception area.
- Process payments and manage billing accurately.
- Collaborate with the spa team to ensure seamless daily operations and an outstanding guest experience.
What We're Looking For:
- Previous experience in a luxury spa, hospitality, or clinical environment.
- Strong communication and interpersonal skills.
- A warm, friendly, and professional demeanor with a passion for delivering excellent service.
- Ability to multitask and remain calm under pressure.
- Strong organizational skills with attention to detail.
- Proficiency in using reservation systems or spa booking software is a plus.
- Flexibility to work shifts, including evenings and weekends.
- All candidates must possess the right to work in the UK.
Schedule and Hours: This is a 16-hour per week contract which will be made up of two, 8-hour shifts per week.
Just some of the benefits Four Seasons Hotel London at Park Lane employees enjoy:
- £14,500 package which includes Hotel service charge, and salary.
- Excellent Training and Career Development opportunities.
- Free meals at Zest while on duty including fruits, coffee/tea and ice cream available throughout the day.
- Free Life Insurance while on duty.
- Opportunities to build a successful career with global potential.
- Season Ticket Loan & cycle to work scheme.
- Free Uniform dry cleaning available.
- Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
- Access to Wagestream – a salary advance benefit.
- Employee Recognition Programmes & many, many more surprises to discover!
We look forward to receiving your application!
Spa Receptionist - Part Time (16 Hours) in London employer: Four Seasons Hotels and Resorts
Contact Detail:
Four Seasons Hotels and Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist - Part Time (16 Hours) in London
✨Tip Number 1
Get to know the Four Seasons vibe! Before your interview, check out their website and social media. Understanding their culture will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your people skills! As a Spa Receptionist, you'll be the first point of contact for guests. Role-play common scenarios with a friend to boost your confidence in handling inquiries and providing that warm welcome.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a luxury environment like Four Seasons. Choose an outfit that reflects professionalism while still being comfortable and true to your style.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Spa Receptionist - Part Time (16 Hours) in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with people.
Tailor Your Experience: Make sure to highlight any previous experience in luxury spas or hospitality. We love seeing how your background aligns with our values and the role of Spa Receptionist, so be specific about your relevant skills!
Be Professional Yet Warm: Remember, we’re all about creating exceptional experiences. Use a friendly tone in your application while maintaining professionalism. This will show us that you understand the importance of guest interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Four Seasons!
How to prepare for a job interview at Four Seasons Hotels and Resorts
✨Know Your Spa Services
Before the interview, make sure you’re well-versed in the spa services and treatments offered at Four Seasons. Familiarise yourself with their unique offerings and be ready to discuss how you can enhance the guest experience by recommending specific treatments.
✨Showcase Your People Skills
As a Spa Receptionist, your ability to connect with guests is crucial. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to ensure a guest's satisfaction.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities, especially when managing bookings and schedules. Be prepared to discuss how you handle multiple tasks simultaneously and maintain a calm demeanour under pressure. Maybe share a story where you successfully juggled competing priorities.
✨Embrace the Company Culture
Four Seasons values a warm and professional atmosphere. During your interview, reflect this by being friendly and approachable. Show that you understand their commitment to creating lasting impressions and how you can contribute to that culture.
