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For Companies At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences in a luxury resort setting.
- Company: Join Four Seasons, a global leader in luxury hospitality with a heart.
- Benefits: Enjoy competitive pay, wellness benefits, and a vibrant work culture in stunning Costa Rica.
- Why this job: Embrace the 'Pura Vida' lifestyle while making a real impact on guest satisfaction.
- Qualifications: Proven leadership experience in high-performing resorts and a passion for exceptional service.
- Other info: Be part of a transformative $20 million resort refresh and thrive in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location
Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America's ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America's exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can't wait for you to experience "Pura Vida" at Peninsula Papagayo.
Summary
- Opening Date: January 17th, 2004
- Hotel Owned: 120 Guestrooms | 25 Suites
- Private Residences: 65 Private Residences (53 in Rental Program) | Five Residence Club Units
Unique Hotel Elements
Located on Peninsula Papagayo, a unique 1,400-acre residential community with three luxury resorts, multiple adventure tourism offerings, Arnold Palmer golf course and a brand-new $25mm Sports Park. In 2026, the Resort will undergo a $20mm refresh including updated guest rooms and presidential suite, creation of 10 one-bedroom suites, introduction of an artisanal café, and newly renovated steakhouse.
Summary of Needs
- Proven operator with experience in a high-performing property and/or resort destination experience.
- Values-driven leader who 'starts with the heart' and understands the importance of "Pura Vida" for both employees and guests.
- Effective at leading a large team, including seasonal team members, in a high-volume environment whilst driving quality.
- Experience with large capital project management.
- Proven results in guest experience, driving quality and innovation in a Forbes 5-Star environment.
- Hands-on ability to coach junior leaders to achieve goals in people, product and profit.
- Adept at supporting the GM with strategic responsiveness and critical thinking.
- Comfort working within an environment with multiple stakeholders and constantly evolving objectives.
- Ability to actively build relationships within the Peninsula among homeowner/members and ownership entities.
- Preference for food and beverage background.
- Spanish language required.
Current Leadership Requirements
- General
- Culture carrier; ability to not only drive FS culture but also understand and embrace Costa Rican culture including "Pura Vida".
- Innovative thinking that drives high touch and world class capital projects.
- Strong ability to drive margins, manage labor and expenses while exceeding guest experience metrics.
- The capability to understand the nuances and sensitivities between the different users of the resort (guests/residents) and work in tandem with Peninsula Ownership to provide exceptional service to all.
- People
- Ability to effectively coach and manage both tenured and seasonal employees.
- Ability to motivate and inspire leaders and line employees.
- Exceptional personal presence with employees and guests; highly engaged in day-to-day operations.
- Exhibits a composed and consistent demeanor at all times - emotional maturity with strong EQ.
- Product
- Build strong relationships with return guests, Elite guests, VIP's and residents.
- An eye for detail for service standards and relentless drive to maintain product.
- Proven track record of improving Qualtrics, Forbes and LQA. The resort has held Forbes 5-Star rating for 10+ years.
- A demonstrated ability to be creative and innovative in their approach to product and service.
- Great eye for design and style.
- Profit
- Proven ability to enhance operating revenues through F&B, Spa and other operating departments.
- The ability to manage labor expenses in a fixed-employee contract environment without compromising guest and employee experience.
- A demonstrated skill to interpret and analyze financial reports and take necessary actions.
- Takes initiative and reacts quickly to changing business environment.
Resort Manager (Costa Rica) in London employer: Four Seasons Hotels and Resorts
Contact Detail:
Four Seasons Hotels and Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resort Manager (Costa Rica) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Four Seasons, especially those in management roles. They can give you insider tips on what the company values and how to stand out during interviews.
✨Tip Number 2
Show your passion for 'Pura Vida'! When you get the chance to chat with interviewers, share your love for Costa Rican culture and how it aligns with Four Seasons' values. It’ll show you’re not just looking for any job, but this specific one.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve led teams, managed projects, or improved guest experiences. This will help you demonstrate your hands-on ability and leadership skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Resort Manager (Costa Rica) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating exceptional experiences for our guests and how you embody the 'Pura Vida' spirit.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in high-performing properties or resorts. We love seeing how your background aligns with our values and the unique culture of Costa Rica!
Be Authentic: Don’t be afraid to show your true self in your application. We value genuine connections and want to know who you are beyond your professional achievements. Share your story and what drives you!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. It’s the easiest way for us to review your details and get you one step closer to joining our amazing team!
How to prepare for a job interview at Four Seasons Hotels and Resorts
✨Embrace the 'Pura Vida' Spirit
Make sure to embody the essence of 'Pura Vida' during your interview. This means showcasing your understanding of Costa Rican culture and how it aligns with Four Seasons' values. Share personal experiences that reflect your commitment to genuine hospitality and connection.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading diverse teams, especially in high-pressure environments. Discuss specific instances where you motivated seasonal staff or improved team dynamics, as this will resonate well with their focus on effective leadership.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with managing budgets and enhancing revenues, particularly in food and beverage or resort operations. Bring along insights from past roles where you successfully interpreted financial reports and made impactful decisions.
✨Prepare for Scenario-Based Questions
Anticipate questions that require you to think critically about guest experiences and operational challenges. Practice articulating your thought process and decision-making strategies, especially in scenarios involving multiple stakeholders or evolving objectives.
