At a Glance
- Tasks: Coordinate in-room dining orders and ensure exceptional guest service.
- Company: Join the prestigious Four Seasons Hotel London at Park Lane.
- Benefits: Competitive salary, career development, and amazing perks like discounted stays.
- Other info: Enjoy flexible hours and opportunities for progression within a global brand.
- Why this job: Be at the heart of a dynamic environment delivering top-notch service.
- Qualifications: Experience in hospitality and strong communication skills required.
The predicted salary is between 28500 - 30000 £ per year.
- Room Service Coordinator
- Four Seasons Hotel London at Park Lane
The role
As In Room Dining Coordinator, you will play a key role in the smooth and efficient operation of In Room Dining.
Acting as the central point of communication, you will receive and manage guest orders via telephone and digital platforms, ensuring accuracy, efficiency, and a warm, professional service at all times.
You will work closely with the kitchen, service teams, and management to ensure orders are delivered correctly and on time, while maintaining Four Seasons standards for quality, care, and attention to detail.
This role requires the ability to manage multiple requests simultaneously while maintaining accuracy and a calm, professional approach.
It is ideal for someone who thrives in a fast paced, guest focused environment and enjoys organisation, communication, and teamwork.
What you will do
- Receive and process in-room dining orders via telephone and mobile platforms with accuracy and professionalism
- Provide clear, friendly, and confident menu knowledge to guests
- Coordinate orders with the kitchen and service teams to ensure timely delivery
- Communicate daily events, special menus, and guest requests to the wider team
- Maintain accurate order records and ensure correct billing procedures
- Handle guest enquiries and requests calmly, resolving issues where possible
- Uphold Four Seasons service standards and ensure a consistently high level of guest satisfaction
- What we are looking for
- Previous experience in Food and Beverage coordination, room service, or hospitality operations
- Strong communication skills and confidence speaking with guests
- Excellent organisational skills and ability to remain calm under pressure
- Attention to detail and a high level of accuracy
- A service oriented mindset and professional manner
- Comfortable using digital systems and applications
- Flexibility to work a rotating schedule including evenings, weekends, and public holidays
- Right to Work in the UK
- Schedule and hours
- This is a full time position working 40 hours per week over 5 days.
- Shift patterns vary and candidates must be able to work mornings, evenings, weekends and bank holidays.
What we offer
- £41,500 annual package inclusive of base salary and service charge
- Structured 40 hour working week
- Excellent training and clearly defined career development pathways
- Strong internal progression opportunities across London and the global Four Seasons portfolio
- Holiday entitlement increasing with service up to 33 days
- Company Sick Pay, increasing with service
- Life insurance while on duty
- Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
- 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
- Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
- Access to Wellhub, providing all in one subscriptions for gyms, fitness, mindfulness, therapy, nutrition, and sleep support
- Bupa Dental Cover or Bupa Cash Plan
- Enhanced maternity and paternity pay
- Uniform with complimentary professional dry cleaning from day one
- Season Ticket Loan and Cycle to Work scheme available
- Access to Stream for greater pay flexibility and discounts
- Employee recognition programmes including monthly awards and events
- Annual themed team events plus regular social, charitable, and sporting activities
- Be part of something exceptional
If you enjoy pace, precision, and being at the centre of a busy operation while delivering outstanding service, we would be delighted to hear from you.
We look forward to receiving your application.
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Contact Details:
Four Seasons Hotels and Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land In Room Dining Coordinator in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Four Seasons Hotels and Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Four Seasons Hotels and Resorts
Don't be shy about reaching out to Four Seasons Hotels and Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace In Room Dining Coordinator in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Four Seasons Hotels and Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Four Seasons Hotels and Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
