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- Tasks: Lead the planning and delivery of unforgettable events at a luxury hotel.
- Company: Join the prestigious Four Seasons Hotel London at Park Lane.
- Benefits: Competitive salary, generous holiday, free meals, and global hotel stays.
- Other info: Dynamic work environment with excellent growth opportunities and supportive culture.
- Why this job: Make lasting memories for clients while developing your career in hospitality.
- Qualifications: Experience in event planning and strong client relationship skills required.
The predicted salary is between 54000 - 54000 £ per year.
About the location: Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award‑winning design with the city’s high notes. Take in views of Hyde Park from sun‑drenched rooms and our rooftop spa, enjoy a leisurely meal on our one‑of‑a‑kind al fresco terrace, then stroll to explore London’s famous sights.
Four Seasons Hotel London at Park Lane is seeking an experienced Conference Services Manager to lead our Catering and Events Services function and act as a key ambassador between our clients and the hotel.
About the Role: As Conference Services Manager, you will take full responsibility for the planning and delivery of conferences, meetings, and social events, from confirmation through to post‑event follow up. You will serve as the primary point of contact for clients, ensuring every detail is thoughtfully managed and every event reflects Four Seasons standards.
Working closely with Sales, Banquet Operations, and wider hotel teams, you will balance exceptional client care with commercial awareness, identifying opportunities to enhance guest experience while maximising revenue. You will also lead and support the Conference Services Executive, fostering learning, accountability, and professional growth within the team.
What You Will Do:
- Own the full event planning journey for group and catering business following handover from Sales.
- Build trusted, long‑term relationships with clients and meeting planners.
- Identify, propose, and convert upselling opportunities to enhance client programmes and increase revenue.
- Act as the central liaison for all event elements including rooms, catering, audio visual, transportation, and external suppliers.
- Ensure accurate management of all contractual terms including deposits, cut‑off dates, attrition, and billing instructions.
- Work closely with Sales to maximise function space utilisation and support future business opportunities.
- Conduct detailed site inspections and property tours to showcase the hotel’s capabilities.
- Maintain up‑to‑date and accurate forecasts and records within Golden Sales and Catering, in line with corporate standards.
- Communicate all group and event requirements clearly to internal departments, including arrivals, departures, amenities, deliveries, and dietary needs.
- Oversee corporate and social events while maintaining consistent and professional follow up with clients.
- Support, guide, and develop the Conference Services Executive through coaching and hands‑on leadership.
What You Bring:
- A strong background in conference services, events planning, or group management within a luxury hospitality environment.
- Confidence managing multiple programmes at different stages of planning with high attention to detail.
- Proven ability to build rapport and trust with high expectation clients.
- Commercially minded, with experience identifying and converting upsell opportunities.
- Strong understanding of contracts, billing processes, and commercial terms.
- Previous exposure to Food and Beverage operations, ideally Banquet Operations.
- Highly organised, with a disciplined approach to systems, forecasting, and record keeping.
- Natural leadership style, with the ability to support and develop junior team members.
- Flexibility to work occasional weekends where business requires.
What We Offer: At Four Seasons, we are committed to offering an environment where our people feel supported, challenged, and able to build long term careers.
- Total package of £54,000 inclusive of salary and hotel service charge.
- Structured working culture designed to support work‑life balance.
- Excellent training and clear career development opportunities.
- Up to 20 complimentary nights at Four Seasons hotels and resorts worldwide, increasing with service.
- Free meals while on duty at Zest, with refreshments available throughout the day.
- Holiday entitlement increasing with length of service up to 33 days.
- Life insurance while on duty.
- Opportunities for internal progression within London and across the global Four Seasons portfolio.
- Season Ticket Loan and Cycle to Work scheme.
- Free uniform and professional dry cleaning.
- Employee recognition programmes.
- Annual themed employee events and a varied social, charitable, and sporting calendar.
- Access to Wagestream for salary flexibility.
Please note that all candidates must have the Right to Work in the UK. We look forward to receiving your application!
Group and Events Planning Manager in London employer: Four Seasons Hotels and Resorts
Contact Detail:
Four Seasons Hotels and Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group and Events Planning Manager in London
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the hospitality sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for events shine through. Share your ideas and experiences to make a memorable impression.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Group and Events Planning Manager in London
Some tips for your application 🫡
Show Your Passion for Events: When you're writing your application, let your enthusiasm for event planning shine through! We want to see how much you love creating memorable experiences and how that aligns with our luxury standards.
Tailor Your Experience: Make sure to highlight your relevant experience in conference services and events planning. We’re looking for specific examples that demonstrate your ability to manage multiple programmes and build strong client relationships.
Be Detail-Oriented: Attention to detail is key in this role. In your application, mention how you've successfully managed contracts, billing processes, and event logistics in the past. This will show us you can handle the nitty-gritty of event planning!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Four Seasons Hotels and Resorts
✨Know Your Venue
Before the interview, take some time to research Four Seasons Hotel London at Park Lane. Familiarise yourself with its unique features, such as the views of Hyde Park and the al fresco terrace. This knowledge will help you demonstrate your genuine interest in the role and the hotel.
✨Showcase Your Event Planning Skills
Prepare specific examples from your past experience that highlight your event planning expertise. Discuss how you've successfully managed multiple events simultaneously, focusing on your attention to detail and ability to build rapport with clients. This will show that you understand the demands of the Conference Services Manager role.
✨Demonstrate Commercial Awareness
Be ready to discuss how you've identified upselling opportunities in previous roles. Think of examples where your commercial mindset led to increased revenue or enhanced client experiences. This will align perfectly with the expectations of the hiring team.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel's approach to client relationships and event management. Inquire about the team dynamics and how they support professional growth. This not only shows your enthusiasm for the position but also helps you gauge if the company culture aligns with your values.