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For Companies At a Glance
- Tasks: Lead a high-performing team to deliver exceptional guest experiences in a luxury resort.
- Company: Join the Four Seasons family, known for its commitment to luxury and genuine hospitality.
- Benefits: Competitive salary, robust benefits, free meals, and complimentary stays at Four Seasons worldwide.
- Why this job: Be part of a values-driven culture that embraces innovation and the spirit of aloha.
- Qualifications: Experience in high-performing properties with strong leadership and commercial skills.
- Other info: Dynamic environment with opportunities for personal and professional growth.
About Four Seasons
Four Seasons is powered by our people. We are a collection of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location
Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.
Summary
- Opening Date: September 1996
- # of Rooms: 249 & 384 home residential community
Unique Hotel Elements
- High volume & high ADR resort all year long, with a mix of 80% leisure business.
- Significant proportion of loyal repeat guests, unique high impact inventory suite program set inside a 865 acre campus which includes a residential community with shared amenities.
- 5 guest facing restaurants, complex Pool & Beach operations, large established Spa / Wellness / Retail / Golf operations.
Club:
- 360 memberships representing 2400 members, 2 dedicated member restaurants, Trading Company, member services, Hualalai Villas & Homes property management & rental business, grounds & landscaping, watersports, tennis.
Owner Summary/View of Needs
- General Manager with experience in a high-performing/ Forbes 5 star property preferably with resort experience and proven in developing an exceptional team.
- Values-driven leader who 'starts with the heart' and protects the spirit of aloha.
- Effective at leading large, tenured teams in high volume environments whilst driving quality.
- Experience with proven results in capital project management.
- Proven results in guest experience, driving quality and innovation in a Forbes 5 star environment.
- Ability to lead and collaborate with a senior PC team and drive employee engagement.
- Savvy commercial skills with ability to identify business opportunities and build long term strategies.
- Capable of building meaningful partnerships with channel partners in both leisure and group segments.
- A thoughtful leader, in tune with latest industry trends with the ability to innovate and drive the guest experience.
- Ability to actively build relationships within the local community and support homeowner/ member relations.
Current Leadership Requirements
- Culture carrier; ability to not only drive FS culture but also understand and embrace local culture and spirit of aloha.
- Innovative thinking that drives high touch and world class product.
- Strong ability to drive margins, manage labor and expenses while exceeding guest experience metrics.
- The capability to understand the nuances and sensitivities between the different users of the resort (guests/ members/ renters) and work in tandem with Club Leadership to provide exceptional service to all.
- Club General Manager reports to Hotel General Manager.
- Ability to exhibit high discretion and privacy management.
People
- Ability to effectively coach and manage tenured employees.
- Ability to motivate and inspire leaders and line employees.
- Ability to navigate a non-union culture with sensitivity to outside influences.
- Exceptional personal presence with employees and guests; highly engaged in day-to-day operations with the ability to de-escalate conflicts when handling complex requests or complaints with a calm authority.
Product
- Excellent guest and members engagement.
- An eye for detail with the ability to drive service standards and a relentless drive to maintain product.
- Proven track record of improving Qualtrics, Forbes and LQA. The resort has held Forbes 5 star rating for 18 years.
- A demonstrated ability to be creative and innovative in their approach to product and service, utilizing technology.
- Stylish with experience and eye for design.
Profit
- Strong revenue management skills with the ability to identify trends and make necessary adjustments.
- Proven ability to enhance operating revenues through F&B, Spa and other operating departments.
- The ability to optimize efficiencies including the embracement of technology, manage labor, without compromising service and quality.
- Ability to interpret and analyze financial reports and take necessary actions.
- Takes initiative and reacts quickly to changing business environment.
JOIN OUR 'OHANA & ENJOY OUR AMAZING BENEFITS:
- Salary Range: $325,000 - $360,000
- An on-site Physical Therapist
- 24-hour access to Indoor and Outdoor Gym
- Holiday, Vacation & Sick pay
- Robust Benefit Plan
- Company Match 401K Plan
- Laundered Employee Uniform
- Free employee meals prepared by the Four Seasons Culinary 'Ohana
- Complimentary stays at Four Seasons Worldwide
- Training and Development Opportunities
- Employee Recognition Programs
Learn more about what it is like to work at Four Seasons Resort HualΔlai, visit us on Facebook.
General Manager (Hualalai) in London employer: Four Seasons Hotels and Resorts
Contact Detail:
Four Seasons Hotels and Resorts Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land General Manager (Hualalai) in London
β¨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Four Seasons. Building relationships can open doors that a CV just can't.
β¨Tip Number 2
Show your passion for hospitality! When you get the chance to chat with someone from Four Seasons, let your enthusiasm shine through. Share your experiences and how they align with their values of genuine heart and luxury service.
β¨Tip Number 3
Prepare for interviews by researching the company culture. Understand the spirit of aloha and how it influences their operations. This will help you demonstrate that you're not just a fit for the role, but for the team as well.
β¨Tip Number 4
Apply directly through our website! Itβs the best way to ensure your application gets seen. Plus, it shows youβre genuinely interested in being part of the Four Seasons 'ohana. Donβt miss out on this opportunity!
We think you need these skills to ace General Manager (Hualalai) in London
Some tips for your application π«‘
Be Authentic: When you're writing your application, let your true self shine through. We want to see your personality and passion for the role, so donβt hold back! Share your experiences and how they connect with our values.
Tailor Your Application: Make sure to customise your CV and cover letter for the General Manager position. Highlight your relevant experience in high-performing environments and how you embody the spirit of aloha. This shows us youβre serious about joining our team!
Showcase Your Achievements: Donβt just list your responsibilities; we want to hear about your successes! Use specific examples that demonstrate your ability to drive guest experience and manage teams effectively. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to submit your application directly through our website. Itβs the best way for us to receive your details and ensures youβre considered for the role. Plus, itβs super easy to do!
How to prepare for a job interview at Four Seasons Hotels and Resorts
β¨Know the Company Culture
Before your interview, dive deep into Four Seasons' values and culture. Understand their commitment to luxury and genuine heart. Be ready to discuss how you can embody the spirit of aloha and contribute to creating memorable experiences for guests.
β¨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Prepare examples that highlight your ability to motivate and inspire teams, especially in high-pressure environments. Share stories that demonstrate your experience in coaching tenured employees and driving engagement.
β¨Demonstrate Financial Acumen
Brush up on your revenue management skills and be prepared to discuss how you've successfully enhanced operating revenues in previous roles. Bring specific examples of how you've interpreted financial reports and made strategic adjustments to improve profitability.
β¨Engage with Local Community Insights
Four Seasons values connections with the local community. Think about how you can build meaningful partnerships and support homeowner/member relations. Be ready to share your ideas on how to integrate local culture into the guest experience.
