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- Tasks: Lead a dynamic housekeeping team to maintain luxury standards and ensure guest satisfaction.
- Company: Join Four Seasons, a global leader in luxury hospitality with a people-first culture.
- Benefits: Enjoy competitive pay, career growth, free meals, and up to 20 complimentary hotel nights worldwide.
- Why this job: Make a real impact by creating unforgettable experiences for guests in a stunning countryside setting.
- Qualifications: Experience in luxury hotels, strong leadership skills, and a passion for excellence.
- Other info: Flexible shifts, excellent training, and a vibrant team culture await you!
The predicted salary is between 36000 - 60000 £ per year.
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location
Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you’re visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.
About The Role
We are seeking an experienced and inspirational Director of Housekeeping to lead our exceptional housekeeping team. As a key member of the hotel’s leadership, you will ensure that all guest rooms, suites, public areas and back‑of‑house spaces are maintained to the highest Four Seasons standards of luxury, cleanliness and presentation. You will oversee all housekeeping operations, drive service excellence, manage departmental budgets, and cultivate a supportive, motivating environment that empowers your team to deliver flawless guest experiences every day.
What You Will Do
- Provide strategic leadership and direction for the entire housekeeping department, ensuring world‑class standards across all areas of the hotel.
- Oversee staffing, training, development and performance management for the housekeeping team.
- Manage departmental budgets, cost controls, labour planning and inventory management effectively.
- Drive continuous improvement through operational planning, process optimisation and quality checks.
- Collaborate closely with Front Office, Engineering, Spa and other departments to ensure seamless operations.
- Uphold Four Seasons brand standards and service expectations at all times.
- Ensure full compliance with health, safety and hygiene regulations.
- Address guest feedback promptly and professionally, ensuring exceptional satisfaction and personalised service.
- Lead by example, fostering a positive and engaging team culture.
What You Will Bring
- Previous experience as a Director of Housekeeping or Assistant Director within a luxury hotel environment.
- Strong leadership abilities with a passion for developing, motivating and inspiring large teams.
- Exceptional organisational skills, attention to detail and a commitment to excellence.
- Proven financial acumen with experience managing budgets and productivity targets.
- Ability to thrive in a fast‑paced, guest‑focused environment.
- Excellent communication skills and a warm, professional approach.
- Flexibility to work varied shifts, including weekends and holidays, based on business needs.
What We Offer
- Excellent training and career development opportunities.
- Annual incentive programme based on agreed KPIs.
- Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service.
- Free meals at Henry’s while on duty, including fruits, coffee/tea available throughout the day.
- Shuttle bus service from the hotel between Fleet & Church Crookham.
- Holiday entitlement increases with years of service up to 33 days off.
- Bupa dental plan available after 6 months of service.
- Opportunities to build a successful career with global potential!
- Free uniform dry cleaning.
- Annual themed employee party and many social, charitable & sporting events throughout the year.
- Access to Wagestream – salary advance benefit.
- Employee recognition programmes.
Director of Housekeeping in London employer: Four Seasons Hotels and Resorts
Contact Detail:
Four Seasons Hotels and Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Housekeeping in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Four Seasons and their values. Show us that you understand their commitment to luxury and genuine heart. Tailor your answers to reflect how you can contribute to their exceptional guest experiences.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your leadership style and how you’ve driven service excellence in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Four Seasons family.
We think you need these skills to ace Director of Housekeeping in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for hospitality shine through! We want to see how much you care about creating exceptional guest experiences and leading a fantastic team.
Tailor Your CV: Make sure your CV is tailored to the Director of Housekeeping role. Highlight your relevant experience in luxury hotels and any leadership roles you've had. We love seeing how your background aligns with our values!
Be Specific: In your cover letter, be specific about your achievements and how you've driven service excellence in previous roles. We appreciate concrete examples that demonstrate your skills and impact on guest satisfaction.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this amazing opportunity at Four Seasons.
How to prepare for a job interview at Four Seasons Hotels and Resorts
✨Know Your Stuff
Before the interview, dive deep into Four Seasons' values and culture. Understand their commitment to luxury and genuine service. Be ready to discuss how your experience aligns with their standards and how you can contribute to creating unforgettable guest experiences.
✨Showcase Your Leadership Skills
As a Director of Housekeeping, you'll need to inspire and manage a large team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate, train, and develop staff while maintaining high standards of cleanliness and service.
✨Be Financially Savvy
Since managing budgets is key for this role, brush up on your financial acumen. Be prepared to discuss your experience with cost controls, labour planning, and inventory management. Highlight any successful strategies you've implemented to improve efficiency and reduce costs.
✨Emphasise Collaboration
Four Seasons values teamwork across departments. Think of examples where you've collaborated with other teams, like Front Office or Engineering, to enhance guest experiences. Show that you understand the importance of seamless operations and how you can foster those relationships.
