At a Glance
- Tasks: Drive revenue growth and optimise performance for global corporate accounts in business travel.
- Company: Join Four Seasons, a luxury hotel management company with a people-first culture.
- Benefits: Enjoy a hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with a commitment to diversity, inclusion, and employee well-being.
- Why this job: Make a real impact in the business travel sector while collaborating with global teams.
- Qualifications: 10+ years in business travel, strong negotiation skills, and proficiency in Salesforce.
The predicted salary is between 56700 - 69300 £ per year.
About Four Seasons
Four Seasons is powered by our people.
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location
Four Seasons Hotels and Resorts is a global, luxury hotel management company.
We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing.
Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.
At Four Seasons, we are powered by people and our culture enables everything we do.
Account Director, Business Travel
We have an exciting new opportunity for The Account Director, Business Travel is responsible for driving revenue growth and optimizing performance across a portfolio of key global Negotiated Corporate accounts.
The role develops and executes account strategies, identifies new business opportunities, leads commercial negotiations and the annual RFP process, and partners with hotels worldwide to increase account penetration and segment production.
Through disciplined use of market intelligence, sales tools, client engagement and industry relationships, the Account Director strengthens customer partnerships, improves commercial outcomes and brings innovative, differentiated thinking to the Business Travel segment.
What You’ll Be Doing
- Account Strategy & Revenue Growth
- Manage a portfolio of key global accounts to achieve annual revenue targets and Management Business Objectives through strategic selling, negotiation, relationship management and problem-solving.
- Develop and execute comprehensive account plans that deepen account penetration, engage hotels worldwide and advance mutually beneficial goals.
- Lead semi-annual business reviews with assigned accounts to assess production and agree on strategies that optimize performance.
- Identify and pursue high-potential target accounts to expand the portfolio and generate new business.
- Negotiation, Pricing & Distribution
- Apply yield-management principles and account-specific levers to optimize revenue and account performance.
- Identify and capitalize on negotiation opportunities across the business travel market.
- Increase segment rates and improve commercial terms through effective negotiation and the strategic use of room-type pricing, NLRA and direct connectivity.
- Lead the global annual RFP process, overseeing both strategy and administration.
- Ensure GDS rates and listings are accurate, current and optimized.
- Hotel Partnership & Sales Enablement
- Develop tailored WSO strategies that support new, renovated and existing hotels in achieving their Negotiated Corporate segment objectives.
- Partner with priority hotels to grow Corporate segment production and strengthen account engagement.
- Build strong relationships with Global Sales Travel Managers and equivalent stakeholders.
- Coach property sales managers through strategic guidance and constructive feedback on sales effectiveness.
- Client Engagement & Industry Presence
- Maintain the Marketing Programs database with priority events and client-engagement opportunities.
- Plan, deliver and evaluate Business Travel sales events, familiarization trips and client entertainment, managing expenses responsibly and measuring return on investment.
- Cultivate trusted client relationships and represent Four Seasons with professionalism and impact.
- Represent Four Seasons at relevant industry and local and global GBTA events, using strong networking skills to develop new relationships and opportunities.
- Market Intelligence, Tools & Innovation
- Use relevant internal and external tools—including Account Evaluator, Rev Finder, Agency360, GDS, Lanyon, Hotelligence and Opera Business Intelligence—to inform account strategy and decision-making.
- Maintain current knowledge of the global hotel portfolio, competitor activity and Business Travel strategies.
- Develop and deliver compelling, insight-rich presentations.
- Introduce innovative approaches that elevate value and differentiation within a traditionally transactional market segment.
What You Bring
- Minimum of 10 years in the Business Travel Market.
- College degree or higher.
- Advanced knowledge of the Business Travel and Negotiated Corporate segments, including account strategy, pricing, distribution and RFP processes.
- Strong commercial acumen, including revenue optimization, data interpretation and performance analysis.
- Proficiency in Salesforce and Power BI for account management, reporting and business insights.
- Proficiency in Microsoft Excel, Power Point and Word, with the ability to develop clear analyses and executive-ready presentations.
- Working knowledge of Agency360, Lanyon, Hotelligence, GDS platforms and other relevant business intelligence tools.
- Strong negotiation, presentation and written communication skills.
Who You Are
- Collaborates effectively across WSO, Commercial and hotel teams to achieve shared objectives.
- Builds trusted relationships and engages clients and colleagues with credibility, professionalism and influence.
- Communicates clearly and persuasively in writing, presentations and business discussions.
- Applies sound judgement, analytical thinking and a solutions-oriented approach to complex business challenges.
- Plans and prioritizes effectively, managing multiple client needs, deadlines and projects with accuracy and follow-through.
- Remains composed, adaptable and decisive in a fast-paced, high-pressure environment.
- Demonstrates initiative, resourcefulness and resilience in pursuing ambitious goals.
- Challenges conventional approaches and brings innovative thinking to client and commercial opportunities.
- Sales skills including strong negotiating competency .
This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office, London located at Eagle House, 108-110 Jermyn Street, SW1Y 6EE, London, United Kingdom #LI-Hybrid
#J-18808-Ljbffr
Account Director, Business Travel in London employer: Four Seasons Hotels and Resorts
At Four Seasons, we pride ourselves on fostering a culture of excellence and collaboration, where every team member is valued and encouraged to grow. As a Revenue Manager at our prestigious London location, you will benefit from a structured career development pathway, competitive salary, and unique perks such as complimentary stays at our luxury hotels worldwide. Join us in creating unforgettable experiences while enjoying a supportive work environment that prioritises your professional growth and well-being.
Contact Details:
Four Seasons Hotels and Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Director, Business Travel in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Four Seasons Hotels and Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Four Seasons Hotels and Resorts
Don't be shy about reaching out to Four Seasons Hotels and Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Account Director, Business Travel in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Four Seasons Hotels and Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Four Seasons Hotels and Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
