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- Tasks: Lead a team to deliver exceptional dining experiences in a luxury restaurant.
- Company: Join Four Seasons, a global leader in luxury hospitality known for its commitment to service.
- Benefits: Enjoy flexible hours, free meals, wellness days, and up to 20 complimentary hotel nights worldwide.
- Why this job: Be part of an exciting new restaurant opening in London, shaping unforgettable guest experiences.
- Qualifications: Previous experience in a high-end restaurant and strong leadership skills are essential.
- Other info: Full-time role with opportunities for career growth and a vibrant team culture.
The predicted salary is between 28800 - 42000 £ per year.
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London\’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 6 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including La Dame de Pic (French cuisine, 2*Michelin Star), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dinning, afternoon tea & bar).
Join Our Opening Team – Head Waiter / Waitress, New Signature Restaurant
Four Seasons Hotel London at Tower Bridge
Are you passionate about exceptional service and memorable dining experiences? Be part of something extraordinary as we open our brand-new signature restaurant at Four Seasons Hotel London at Tower Bridge. The restaurant will be open for breakfast, lunch and dinner, 7 days a week.
We are seeking enthusiastic and service-driven Head Waiters and Waitresses to join our opening team and help shape a world-class dining destination in the heart of London.
With a focus on quality ingredients, bold flavours, and warm, intuitive service, this is more than just a place to eat, it\’s a place to experience.
About the role:
As a Head Waiter, you\’ll play a key role in ensuring the seamless running of the restaurant. You\’ll lead by example, delivering highly efficient and effective service while maintaining the highest standards of guest comfort and safety. You\’ll support the Assistant Manager in the day-to-day operations and help maximise food and beverage sales through personalised service and attention to detail.
Please note that this role is expected to commence in early to mid-October.
What You\’ll Do:
- Deliver confident, engaging service and lead the team during service periods
- Lead a section of the restaurant
- Ensure smooth coordination between front-of-house and kitchen teams
- Support the Assistant Manager with daily operations and team supervision
- Anticipate guest needs and personalise each interaction
- Maintain a polished, professional presence and uphold Four Seasons standards
- Assist with training and mentoring junior team members
What you bring:
- Previous experience as a Head Waiter or senior server in a luxury or high-end restaurant
- A genuine passion for hospitality and guest experience
- Strong leadership, communication, and organisational skills
- A proactive, team-oriented mindset and attention to detail
- Proficiency in spoken and written English
- The Right to Work in the UK
Schedule and hours:
- This is a full-time position, contracted at 40 hours per week
- Earliest start time will be 6am, and the latest finish will be around 1am
- The restaurant will be open for breakfast, lunch and dinner, 7 days a week. Candidates must be flexible to work mornings, evenings and weekends
Just some of the benefits Four Seasons Hotel London at Tower Bridge employees enjoy:
- Excellent training and career development opportunities within the Four Seasons brand;
- Up to 20 complimentary nights and unlimited discounted rates at any Four Seasons Hotel or Resort around the world based on years of service;
- Free meals at Pepys Cellar (staff canteen) while on duty including fruits, coffee/tea and fizzy drinks available throughout the day;
- Up to 2 paid Wellness days per year;
- Holiday entitlement increases with years of service up to 33 days off;
- Free Life Insurance;
- Bupa Dental and MediCash plan available;
- Opportunities to build a successful career with global potential;
- Season ticket loan & cycle to work scheme;
- Free uniform dry cleaning;
- Annual Themed Employee Party and many social, charitable and sporting events throughout the year;
- Access to Wagestream – a salary advance benefit;
- Employee Recognition Programmes;
- & many, many more to discover!
We look forward to receiving your application! #J-18808-Ljbffr
Head Waiter / Waitress employer: Four Seasons Hotels and Resorts
Contact Detail:
Four Seasons Hotels and Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter / Waitress
✨Tip Number 1
Familiarise yourself with Four Seasons' values and culture. Understanding their commitment to exceptional service and genuine hospitality will help you align your approach during interviews and interactions.
✨Tip Number 2
Network with current or former employees of Four Seasons. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to showcase your leadership skills. As a Head Waiter, you'll need to demonstrate how you've successfully led teams in high-pressure environments, so think of specific examples to discuss.
✨Tip Number 4
Be ready to discuss your passion for food and beverage. Since this role is in a new signature restaurant, showing enthusiasm for culinary experiences and knowledge about fine dining can set you apart from other candidates.
We think you need these skills to ace Head Waiter / Waitress
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Head Waiter/Waitress at Four Seasons. Highlight your relevant experience in luxury or high-end restaurants and how it aligns with their expectations.
Craft a Tailored CV: Create a CV that specifically highlights your skills in hospitality, leadership, and guest service. Use keywords from the job description to demonstrate that you are a perfect fit for the role.
Write a Compelling Cover Letter: In your cover letter, express your passion for exceptional service and memorable dining experiences. Share specific examples of how you've delivered outstanding service in previous roles and how you can contribute to the new restaurant's success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Four Seasons Hotels and Resorts
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create memorable dining experiences for guests, as this aligns with Four Seasons' commitment to exceptional service.
✨Demonstrate Leadership Skills
As a Head Waiter, you'll be expected to lead by example. Prepare to discuss your previous leadership experiences, how you managed a team during busy service periods, and how you ensured smooth coordination between front-of-house and kitchen teams.
✨Anticipate Guest Needs
Four Seasons values personalised service, so think of examples where you anticipated guest needs before they even asked. This could include remembering regular customers' preferences or adapting service based on guest feedback.
✨Dress to Impress
First impressions matter, especially in a luxury setting. Dress professionally and ensure your appearance is polished and in line with the high standards of Four Seasons. This will demonstrate your understanding of the brand's values and expectations.
