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For Companies At a Glance
- Tasks: Welcome guests with a warm smile and assist them throughout their stay.
- Company: Join the Four Seasons team, known for luxury and genuine hospitality.
- Benefits: Receive excellent training, flexible hours, and a supportive work environment.
- Why this job: Be the first point of contact and create memorable experiences for guests.
- Qualifications: Friendly attitude, strong communication skills, and a passion for hospitality.
- Other info: Work in a stunning countryside location with opportunities for growth.
The predicted salary is between 1300 - 1800 £ per month.
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you’re visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.
About The Role
We’re looking for a warm, proactive, and service-driven Guest Services Attendant to join our team. You’ll be the first point of contact for guests, creating exceptional arrivals, heartfelt farewells, and everything in between. If you love making people feel welcome and enjoy a fast-paced, guest-focused environment, this could be the perfect role for you.
What You Will Do
- Greet guests on arrival with a genuine, friendly welcome
- Assist with luggage, transport arrangements, and general enquiries
- Maintain a polished lobby presence and support front-of-house operations
- Provide accurate information about hotel services, facilities, and local attractions
- Respond to guest requests promptly and professionally
- Work collaboratively with Reception, Concierge, and other departments to deliver seamless service
- Uphold brand standards and ensure a safe, clean, and inviting environment
What You Will Bring
- Naturally friendly, confident, and guest-focused
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask
- Positive attitude with a passion for hospitality
- Previous customer service or hotel experience is beneficial but not essential
- Ability to work flexible hours, including evenings, weekends, and holidays
What We Offer
Excellent Training
Guest Service Agent - Casual in Hampshire employer: Four Seasons Hotels and Resorts
Contact Detail:
Four Seasons Hotels and Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent - Casual in Hampshire
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Four Seasons' values and mission. This way, you can show how your vibe matches theirs, making it easier for them to see you as part of the team.
✨Tip Number 2
Practice your people skills! As a Guest Service Agent, you'll be all about creating warm welcomes and heartfelt farewells. Role-play with a friend or family member to nail down your approach and boost your confidence.
✨Tip Number 3
Be ready to share your stories! Think of times when you've gone above and beyond for guests or customers. These anecdotes will help you stand out and show that you truly care about providing exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Four Seasons family. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Service Agent - Casual in Hampshire
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and enthusiasm for hospitality.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Guest Service Agent role. Mention any relevant customer service experience and how it relates to creating exceptional guest experiences.
Show Your Passion: Express your love for making people feel welcome and your commitment to providing top-notch service. We’re all about genuine connections, so let us know why you’re excited about joining our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Four Seasons!
How to prepare for a job interview at Four Seasons Hotels and Resorts
✨Know the Company Culture
Before your interview, take some time to understand Four Seasons' commitment to luxury and genuine heart. Familiarise yourself with their values around treating others as you wish to be treated. This will help you align your answers with their culture during the interview.
✨Showcase Your People Skills
As a Guest Service Agent, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve gone above and beyond to make someone feel welcome. Highlighting your interpersonal skills will demonstrate that you’re a great fit for the role.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific guest situations. Think of scenarios where you had to resolve issues or provide exceptional service. Practising these responses will help you articulate your thought process clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they maintain their high standards of service. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
