Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Greet guests, manage check-ins/outs, and create memorable experiences.
- Company: Join the iconic Four Seasons Hotel London at Tower Bridge.
- Benefits: Competitive salary, commission opportunities, free meals, and global career growth.
- Why this job: Be the welcoming face of luxury hospitality and connect with diverse guests.
- Qualifications: Previous front desk experience and a passion for outstanding service.
- Other info: Enjoy themed parties, wellness days, and employee recognition programmes.
The predicted salary is between 30000 - 40000 £ per year.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
The Location: Four Seasons Hotel London at Tower Bridge is located in the heart of the City, overlooking Tower Bridge and the Tower of London. The property features 100 rooms, 41 residential apartments, a 5-meeting-room layout, a destination spa, and a F&B offering including Mei Ume and Rotunda.
The Role: Four Seasons Hotel London at Tower Bridge is looking for a Front Desk Receptionist to join our team! We are seeking an experienced Front Desk Receptionist to deliver exceptional service and create memorable experiences for our guests.
What You’ll Do:
- Greet guests warmly and manage all aspects of their arrival and departure
- Handle check-in/check-out procedures efficiently using Opera PMS
- Respond to guest requests, questions, and concerns promptly and professionally
- Liaise with other departments to ensure guest needs are met and special requests are fulfilled
- Maintain accurate records and process payments securely
- Provide local knowledge and recommendations to enhance the guest experience
- Uphold Four Seasons’ standards of service and presentation at all times
What You Bring:
- Previous front desk experience in a hotel is essential
- Excellent personal presentation and interpersonal skills
- Strong communication skills, both written and verbal
- Ability to multitask and remain calm under pressure
- Proficiency in computer systems; Opera PMS experience preferred
- A genuine passion for hospitality and delivering outstanding guest service
Benefits:
- £35,500.00 package including hotel service charge and salary
- Opportunities to earn commission on upselling
- 40-hour working week
- Excellent training and career development opportunities
- Up to 20 complimentary nights at any Four Seasons Hotels or Resorts around the world with years of service
- Free meals at Pepys while on duty, including fruits, coffee/tea, and fizzy drinks available throughout the day
- Up to 2 paid Wellness Days per year
- Holiday entitlement increases with length of service up to 33 days
- Free life insurance while on duty
- Bupa Dental and MediCash plan available
- Opportunities to build a successful global career
- Season Ticket Loan & Cycle to Work scheme
- Free uniform dry cleaning
- Employee Experience: Annual themed employee party and various social, charitable, and sporting events
- Access to Wagestream – a salary advance benefit
- Employee Recognition Programmes
We look forward to receiving your application! All applicants must hold the Right to Work in the UK.
Front Desk Receptionist employer: Four Seasons Hotels and Resorts
Contact Detail:
Four Seasons Hotels and Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Four Seasons' values and mission. This way, you can show how your vibe matches theirs, making you a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine at the interview.
✨Tip Number 3
Dress to impress! As a Front Desk Receptionist, first impressions matter. Make sure you look sharp and professional, reflecting the luxury standards of Four Seasons right from the get-go.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front Desk Receptionist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your CV: Make sure to tailor your CV to highlight your front desk experience and any relevant skills. Mention your familiarity with systems like Opera PMS and how you've handled guest interactions in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Share specific examples of how you've created memorable experiences for guests and how you embody our values of genuine service.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Four Seasons Hotels and Resorts
✨Know the Company Culture
Before your interview, take some time to understand Four Seasons' commitment to luxury and genuine hospitality. Familiarise yourself with their values and how they treat both guests and employees. This will help you align your answers with their culture during the interview.
✨Showcase Your Front Desk Experience
Be ready to discuss your previous front desk roles in detail. Highlight specific situations where you provided exceptional service or handled difficult guest requests. Use examples that demonstrate your ability to multitask and remain calm under pressure, as these are key skills for a Front Desk Receptionist.
✨Prepare for Common Questions
Anticipate questions related to guest interactions, such as how you would handle a complaint or a special request. Practise your responses to ensure you convey confidence and professionalism. Remember, they want to see your passion for hospitality shine through!
✨Dress to Impress
Since personal presentation is crucial in the hospitality industry, make sure you dress smartly for your interview. Choose an outfit that reflects the luxury brand of Four Seasons while ensuring you feel comfortable and confident. First impressions matter!
