At a Glance
- Tasks: Support guests with check-in/check-out and assist Front Desk operations.
- Company: Join the iconic Four Seasons Hotel London at Tower Bridge.
- Benefits: Competitive salary, career development, wellness days, and discounts.
- Other info: Full training provided; no prior experience required.
- Why this job: Kickstart your hospitality career in a luxury hotel environment.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 30000 - 32450 £ per year.
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
About the location
Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five‑star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar).
The role
This internship is designed to give you real exposure to Front Office operations in one of London’s most iconic luxury hotels. You will work alongside experienced professionals, learning how to deliver seamless guest experiences while building the skills and confidence needed for a successful career in hospitality. No prior hotel experience is required. We are looking for individuals with the right attitude, a passion for people, and a willingness to learn.
What you will do
- Support guests with check‑in and check‑out experiences
- Provide a warm, professional, and confident first impression of the hotel
- Respond to guest questions, requests, and feedback in a timely manner
- Assist with day‑to‑day Front Desk operations
- Maintain accurate guest information and records
- Work closely with the wider Front Office team to ensure smooth service delivery
- Help create a positive and welcoming environment for all guests
What we are looking for
- Strong communication skills and confidence in guest interaction
- Hospitality student or someone looking to start a career in hotels
- Excellent attention to detail and organisational skills
- Ability to multitask and remain calm under pressure
- No previous experience required, full training will be provided
- Positive attitude and genuine passion for hospitality
- Flexibility to work a range of shifts including evenings, weekends, and public holidays
- Right to Work in the UK
What to expect
- 40 hours per week
- Five days out of seven
- 6‑month fixed‑term contract
What we offer
- £36,500 annual package inclusive of base salary and service charge
- Structured 40 hour working week
- Excellent training and clearly defined career development pathways
- Strong internal progression opportunities across London and the global Four Seasons portfolio
- Holiday entitlement increasing with service up to 33 days
- Up to two paid Wellness Days per year
- Company Sick Pay, increasing with service
- Life insurance while on duty
- 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
- Complimentary meals while on duty in Pepys Cellar, our staff cafeteria, with refreshments available throughout the day
- Discounted gym membership with City’s Leonardo Hotel
- Bupa Dental Cover and MediCash healthcare plans available
- Uniform with complimentary professional dry cleaning from day one
- Access to Wagestream for greater pay flexibility and discounts
- Employee recognition programmes including monthly awards and events
- Annual themed team events plus regular social, charitable and sporting activities
Join us
If you are passionate about hospitality and looking for your first step into a luxury hotel environment, this is your opportunity to learn, grow, and build your career with Four Seasons. We look forward to receiving your application. All offers are subject to satisfactory references, Right to Work checks, and any role related compliance requirements. We are an inclusive employer and welcome applications from all backgrounds. Should you require any adjustments during the recruitment process, please let us know.
Front Desk Intern (6 Months Fixed Term) employer: Four Seasons Hotels and Resorts
At Four Seasons Hotel London at Tower Bridge, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued and encouraged to grow. With exceptional training, clear career development pathways, and a commitment to employee well-being, we offer a unique opportunity to kickstart your hospitality career in one of London's most iconic luxury hotels. Enjoy competitive benefits, including generous holiday entitlement, wellness days, and discounts across our food and beverage outlets, all while being part of a passionate team dedicated to creating unforgettable guest experiences.
Contact Details:
Four Seasons Hotels and Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Intern (6 Months Fixed Term)
✨Get to Know Your Local Hotspots
In the hospitality food service game, it’s essential to know the local scene. Spend some time visiting restaurants, cafes, and bars in your area, especially those you’d love to work at. Chat with the staff, show genuine interest, and drop off your CV—some places prefer in-person applications over online submissions!
✨Leverage Your University’s Network
If you’re currently a student, don’t forget to tap into your university’s career services. They often have exclusive internship opportunities in hospitality, and they might host job fairs or networking events specifically for students. Use these platforms to connect with employers like Four Seasons Hotels and Resorts—a solid foot in the door!
✨Showcase Your Personality
When applying for internships in the food service industry, a great personality can set you apart. Use your social media profiles to show off your passion for food and hospitality. Post about your favourite dishes, share reviews, or even blog about your experiences in culinary adventures. Employers love to see that spark!
✨Get Involved in Local Events
Participate in local food festivals, pop-up events, or culinary classes. These are fantastic opportunities to network and get to know people in the industry. Many times, internship offers pop up from these engagements, so keep your eyes open and be ready to seize the moment!
We think you need these skills to ace Front Desk Intern (6 Months Fixed Term)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In the hospitality-food-service game, customer service is key! Make sure your CV lists any relevant experience and highlights your ability to communicate with customers. Describe any roles where you've handled inquiries or resolved issues, as this will show that you can keep guests happy and engaged.
Include Relevant Certifications:Got any food safety, hygiene, or customer service certifications? Don’t forget to include them in your application! These can give you the edge we need at Four Seasons Hotels and Resorts because they demonstrate your knowledge of industry standards and commitment to excellent service.
Craft a Passionate Cover Letter:For an internship, showcase your enthusiasm for the hospitality industry in your cover letter. Tell us why you're eager to learn and how this experience will help you grow. Mention any particular areas of interest within the food service sector – it’ll make your application stand out!
Tailor Your Application to Four Seasons Hotels and Resorts:Every place has its vibe! Research Four Seasons Hotels and Resorts and tailor your application materials to reflect our mission and values. This might mean tweaking your CV to highlight experiences that align with our style or mentioning specific reasons why you want to join our team in your cover letter.
How to prepare for a job interview at Four Seasons Hotels and Resorts
✨Show Your Passion for Service
In hospitality, it's all about that warm, welcoming vibe! We should demonstrate our enthusiasm for customer service during the interview. Think of examples where you've gone above and beyond for someone — even if it's just helping a friend or family member. It's not just about experience; your attitude counts for a lot in this field.
✨Master the Menu
If you're applying for an internship at Four Seasons Hotels and Resorts, spend some time looking at their menu or services. Get familiar with their special dishes or unique offerings and be ready to talk about what excites you about them. This knowledge can impress the interviewers and show that you're genuinely interested in what they do.
✨Be Ready for Scenario-Based Questions
Expect some questions that put you in hypothetical situations, like how you'd handle a difficult customer. Prepare by thinking through a few scenarios beforehand and how you would respond. This will help showcase your problem-solving skills and calm demeanour — essential traits in hospitality!
✨Highlight Your Willingness to Learn
As an intern, they want to see that you’re eager to absorb knowledge and develop your skills. Make sure to express your interest in not just doing tasks, but actually learning the ropes of the industry. Share what you hope to take away from the internship at Four Seasons Hotels and Resorts, whether it's mastering specific equipment or learning about team dynamics.
