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- Tasks: Drive digital innovation and support tech solutions for a luxury hotel experience.
- Company: Join the Four Seasons team, known for exceptional service and a collaborative culture.
- Benefits: Enjoy competitive pay, career growth, free meals, and up to 20 complimentary hotel nights.
- Other info: Flexible hours, excellent training, and fun employee events await you!
- Why this job: Be at the forefront of tech transformation in a stunning countryside setting.
- Qualifications: Strong IT skills, problem-solving mindset, and a passion for hospitality technology.
The predicted salary is between 25000 - 35000 £ per year.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
At Four Seasons, we believe in recognising a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences.
Are you passionate about harnessing technology and data to transform the way organisations operate? We are looking for a Technology Innovation and Data Technician to join our team and play a pivotal role in driving digital innovation. This position is ideal for someone who thrives on problem solving, enjoys working with emerging technologies, and wants to make a tangible impact on business performance.
You will be at the forefront of our digital transformation journey, designing, implementing, and supporting solutions that improve efficiency, enhance data-driven decision-making, and future-proof our operations.
What You Will Do- Maintain professional and collaborative relationships with all departments and the Home Office.
- Deliver exceptional technical support to hotel guests and administrative users in line with Service Level Agreements.
- Ensure critical systems—including Front Office Property Management System, Call Accounting, HSIA, PABX, and Food & Beverage Point of Sale—are operational 24/7.
- Provide systems administration support, including user account management, configuration, troubleshooting, and documentation.
- Assist with server infrastructure management, performance monitoring, OS upgrades, and issue resolution.
- Support additional property systems such as back office, sales & catering, and HR applications.
- Diagnose and resolve service outages, manage virus protection, and maintain system security.
- Promote and uphold Four Seasons core technology standards across all systems.
- Coordinate technology-related projects, new acquisitions, and corporate-driven implementations.
- Maintain and support desktop operating systems and applications, including patch management.
- Provide direct technical support for guests, function rooms, and conference services.
- Administer communication tools such as Lotus Notes, VPN connections, and other platforms.
- Assist with system backup and recovery processes to ensure data integrity.
- Manage relationships with third-party vendors and ensure timely resolution of technical issues.
- Participate in 24/7 support coverage for mission-critical systems.
- Strong technical knowledge of IT systems, networking, and server infrastructure.
- Proficiency in troubleshooting hardware, software, and connectivity issues.
- Experience with property management systems, POS systems, and hospitality technology platforms.
- Familiarity with desktop operating systems, patch management, and security protocols.
- Excellent interpersonal and communication skills to engage with guests and staff at all levels.
- Ability to work under pressure, prioritise tasks, and deliver high-quality service.
- A proactive approach to problem-solving and continuous improvement.
- Flexibility to provide 24/7 support for critical systems when required.
- Previous experience in hospitality IT or a similar technical support role is highly desirable.
- Excellent Training & Career development opportunities.
- Hotel Service Charge.
- Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service.
- Free meals at Henry's while on duty including fruits, coffee/tea available throughout the day.
- Shuttle bus service from the hotel between Fleet & Church Crookham.
- Holiday entitlement increases with years of service up to 33 days off.
- Bupa dental plan available after 6 months of service.
- Opportunities to build a successful career with global potential.
- Free uniform dry cleaning available.
- Annual themed employee party and many social, charitable & sporting events throughout the year.
- Access to Wagestream - salary advance benefit.
- Employee recognition programmes.
IT Specialist in Fleet employer: Four Seasons Hotels and Resorts
Contact Detail:
Four Seasons Hotels and Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Specialist in Fleet
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Four Seasons through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Four Seasons' culture and values. Think about how your skills as an IT Specialist align with their commitment to exceptional guest experiences. Show them you’re not just a tech whiz, but also a team player!
✨Tip Number 3
Practice common interview questions, especially those related to problem-solving and technical support scenarios. We want you to be ready to showcase your skills and experience in a way that resonates with their needs.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace IT Specialist in Fleet
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for technology and innovation shine through. We want to see how you can harness tech to make a real difference in our operations!
Tailor Your CV: Make sure your CV highlights relevant experience in IT systems and hospitality tech. We love seeing how your skills align with what we do at Four Seasons, so don’t hold back!
Be Personable: Remember, we value interpersonal skills just as much as technical know-how. Use your application to showcase your ability to connect with guests and team members alike.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you on board for an exciting journey with Four Seasons!
How to prepare for a job interview at Four Seasons Hotels and Resorts
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge of IT systems, networking, and server infrastructure. Be ready to discuss specific technologies you've worked with, especially those relevant to hospitality tech like property management systems and POS systems.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you had to troubleshoot hardware or software problems under pressure. This will demonstrate your proactive approach and ability to deliver high-quality service.
✨Communicate Like a Pro
Since this role involves interacting with guests and staff at all levels, practice your communication skills. Be clear and concise in your answers, and don’t hesitate to show your friendly side. Remember, it’s all about creating connections!
✨Be Ready for 24/7 Support Questions
Expect questions about your flexibility and willingness to provide support outside of regular hours. Think of scenarios where you’ve had to adapt your schedule or go the extra mile to ensure critical systems were operational.