At a Glance
- Tasks: Lead security operations and ensure the safety of guests and staff at a luxury hotel.
- Company: Join Four Seasons, a world-renowned luxury hospitality brand with a focus on exceptional experiences.
- Benefits: Competitive salary, profit share, generous holiday entitlement, and discounts at Four Seasons worldwide.
- Other info: Dynamic role with excellent career growth opportunities and a supportive company culture.
- Why this job: Make a real impact by creating a safe and welcoming environment for distinguished guests.
- Qualifications: Experience in luxury hotel security and strong leadership skills required.
The predicted salary is between 75600 - 92400 £ per year.
Four Seasons is powered by our people.
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location
Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes.
Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.
At Four Seasons, creating a safe, secure, and welcoming environment is fundamental to delivering exceptional guest experiences.
Located in the heart of Mayfair, Four Seasons Hotel London at Park Lane welcomes distinguished international travellers, high net worth individuals, VIPs, diplomats, long stay residents, and global business leaders.
Ensuring their safety, privacy, and wellbeing requires exceptional leadership, discretion, and operational expertise.
The role
Reporting to the Hotel Manager and forming part of the hotel's leadership team, the Director of Security & Safety is responsible for protecting guests, employees, contractors, visitors, and hotel assets while maintaining the highest standards of professionalism, service, and confidentiality.
This role oversees all aspects of security operations, occupational health and safety, fire and life safety, emergency preparedness, business continuity, regulatory compliance, investigations, and risk management.
The successful candidate will create and foster a culture of safety and accountability throughout the hotel, ensuring all employees are equipped with the knowledge, training, and resources required to maintain a safe working environment while supporting the luxury guest experience for which Four Seasons is renowned.
This is a highly visible leadership role requiring exceptional judgement, discretion, presence, and experience managing complex luxury operations.
What you will do
- Lead and oversee all Security & Safety operations across the hotel
- Ensure the protection and wellbeing of guests, residents, employees, contractors, visitors, and hotel assets
- Develop, implement, and continuously enhance security, health and safety, fire safety, and risk management programmes
- Create and maintain a proactive culture of safety awareness and risk prevention throughout the hotel
- Lead emergency preparedness, crisis management, business continuity, and incident response planning
- Oversee fire and life safety programmes including fire prevention, evacuation procedures, drills, and compliance activities
- Conduct regular risk assessments, inspections, audits, and security reviews across guest areas, restaurants, kitchens, public spaces, and back of house operations
- Lead investigations relating to accidents, workplace injuries, security incidents, threats, and near misses
- Develop corrective and preventative action plans to mitigate future risk
- Oversee CCTV systems, access control systems, key control, security technologies, and monitoring procedures
- Ensure compliance with all legal requirements, local regulations, and Four Seasons standards
- Develop and deliver security, health and safety, fire safety, first aid, and emergency response training programmes
- Provide expert guidance and support to senior leadership on all security and safety related matters
- Support VIP arrivals, high profile guests, special events, and operational risk assessments
- Manage departmental budgets, labour costs, staffing levels, equipment, and operational resources
- What we are looking for
- Current or recent experience as a Director of Security within a luxury hotel environment
- Proven experience managing complex security operations involving VIPs, high net worth individuals, diplomats, and international guests
- Strong knowledge of security operations, occupational health and safety, fire and life safety, emergency preparedness, and risk management
- Experience leading crisis management and emergency response situations
- Strong understanding of CCTV operations, access control systems, investigations, and asset protection
- Experience conducting audits, inspections, risk assessments, and incident investigations
- Excellent leadership, communication, and stakeholder management skills
- Strong commercial awareness and operational decision making abilities
- High levels of integrity, professionalism, discretion, and confidentiality
- Security Industry Authority (SIA) licence
- NEBOSH Diploma, Diploma in Workplace Safety, IOSH qualification, or equivalent Health & Safety qualification
- Previous Police, Military, Government Security, Corporate Security, or Luxury Hospitality Security experience is highly advantageous
- Excellent spoken and written English
- Right to Work in the UK
- What to expect
- Full time leadership position based on a 40 hour working week
- Participation in the Duty Manager programme
- Responsibility for all Security & Safety operations across the hotel
What we offer
At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.
- Competitive executive remuneration package inclusive of salary and hotel service charge
- Annual profit share opportunity
- Structured 40 hour working week
- Excellent training and leadership development opportunities
- Strong internal progression opportunities across London and the global Four Seasons portfolio
- Holiday entitlement increasing with service up to 33 days
- Company Sick Pay, increasing with service
- Life insurance while on duty
- Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
- 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
- Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
- Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
- Enhanced maternity and paternity pay
- Uniform with complimentary professional dry cleaning where applicable
- Season Ticket Loan and Cycle to Work scheme
- Access to Stream for greater pay flexibility and discounts
- Employee recognition programmes including monthly awards and events
- Annual themed team events plus regular social, charitable, and sporting activities
- Lead safety and security at Four Seasons
If you are an accomplished security leader with significant luxury hospitality experience and a passion for protecting people, property, and reputation while delivering an exceptional guest experience, we would love to hear from you.
We look forward to receiving your application.
- Director of Security and Safety • Four Seasons London
Director Of Security And Safety in England employer: Four Seasons Hotels and Resorts
At Four Seasons, we pride ourselves on fostering a culture of excellence and collaboration, where every team member is valued and encouraged to grow. As a Revenue Manager at our prestigious London location, you will benefit from a structured career development pathway, competitive salary, and unique perks such as complimentary stays at our luxury hotels worldwide. Join us in creating unforgettable experiences while enjoying a supportive work environment that prioritises your professional growth and well-being.
Contact Details:
Four Seasons Hotels and Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director Of Security And Safety in England
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Four Seasons Hotels and Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Four Seasons Hotels and Resorts
Don't be shy about reaching out to Four Seasons Hotels and Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Director Of Security And Safety in England
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Four Seasons Hotels and Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Four Seasons Hotels and Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
