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For Companies At a Glance
- Tasks: Lead and inspire the Rooms Division to deliver exceptional guest experiences.
- Company: Join Four Seasons, a luxury brand known for its commitment to excellence.
- Benefits: Competitive salary, bonus scheme, training, and complimentary stays at other locations.
- Why this job: Shape unforgettable experiences in a prestigious hotel environment.
- Qualifications: Experience as a Director of Rooms in a five-star property and strong leadership skills.
- Other info: Dynamic role with global career potential and a supportive culture.
The predicted salary is between 48000 - 72000 £ per year.
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.
Four Seasons Hotel London at Park Lane is looking to recruit a Director of Rooms who shares a passion for excellence and who infuses enthusiasm into everything they do. This is a rare opportunity to shape our guest experience by providing exceptional knowledge and service in support of our world-renowned hotel. As a key member of the Hotel Leadership team, the Director of Rooms is responsible for the strategic direction and operational success of the Rooms Division. This includes Front Desk, Concierge, Guest Services, Housekeeping, and Communications. In this role, you’ll guide department leaders, elevate service standards, resolve challenges with care, and drive both operational and financial success. Rooted in our culture of kindness and respect, you’ll create an environment where employees feel supported and empowered to deliver the authentic, thoughtful service that defines Four Seasons.
What You Will Do:
- Provide strategic and hands-on leadership to all Rooms Division departments.
- Supervise, coach, and develop managers and teams, fostering a culture of excellence and professionalism.
- Ensure that all guest interactions are handled with the highest level of care, service, and personalisation.
- Collaborate across departments to enhance the guest experience and ensure seamless operations.
- Personally engage with guests, respond to feedback and lead service recovery initiatives.
- Lead the division’s recruitment, performance management, scheduling, and training.
- Oversee quality assurance standards (e.g. LQA, Qualtrics), implementing corrective action plans where needed.
- Participate in long-term hotel planning, including budgeting, CAPEX projects, and innovation initiatives.
- Monitor labour costs, operating expenses, and revenues—ensuring financial targets are met through effective planning and decision-making.
- Represent the Rooms Division at the Planning Committee, contributing to the hotel’s strategic direction.
What You Bring:
- Strong experience as a Director of Rooms in a five-star property.
- Excellent knowledge of all aspects of Rooms Division Operations.
- Exceptional leadership and interpersonal skills, with the ability to motivate and develop high-performing teams.
- Strong business acumen and financial management expertise.
- A degree in hospitality or business management (or equivalent experience).
- A passion for delivering world-class service and creating memorable guest experiences.
Just some of the benefits Four Seasons Hotel London at Park Lane employees enjoy:
- Highly competitive remuneration package, including a bonus scheme.
- Excellent Training and Career Development opportunities.
- Complimentary accommodation at other Four Seasons Hotels and Resorts.
- Tasty meals at Zest while on duty.
- Fruits, coffee/tea and ice cream available throughout the day.
- The opportunity to engage in diverse and challenging work.
- Opportunities to build a successful career with global potential.
- Season Ticket Loan.
Director of Rooms employer: Four Seasons Hotels and Resorts
Contact Detail:
Four Seasons Hotels and Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Rooms
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Four Seasons. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Show your passion for hospitality! When you get the chance to chat with someone from Four Seasons, let your enthusiasm shine through. Share your experiences and how they align with the company’s values of excellence and genuine service.
✨Tip Number 3
Prepare for interviews by researching the company culture and recent news. Knowing what makes Four Seasons tick will help you tailor your responses and show that you’re not just another candidate, but someone who truly gets it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Four Seasons family and ready to contribute to creating unforgettable guest experiences.
We think you need these skills to ace Director of Rooms
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating exceptional guest experiences and how you can bring that passion to our team.
Tailor Your CV: Make sure your CV is tailored to the Director of Rooms position. Highlight your relevant experience in Rooms Division operations and any leadership roles you've held. We love seeing how your background aligns with our values!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for Four Seasons. Share specific examples of how you've elevated service standards or resolved challenges in previous roles. We appreciate a personal touch!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this amazing opportunity. We can't wait to hear from you!
How to prepare for a job interview at Four Seasons Hotels and Resorts
✨Know Your Stuff
Before the interview, dive deep into Four Seasons' values and culture. Understand their commitment to luxury and genuine service. Be ready to discuss how your experience aligns with their mission of creating memorable guest experiences.
✨Showcase Your Leadership Skills
As a Director of Rooms, you'll need to demonstrate exceptional leadership. Prepare examples of how you've successfully led teams in the past, focusing on how you fostered a culture of excellence and professionalism.
✨Engage with Real Scenarios
Think of specific situations where you handled guest feedback or resolved service challenges. Be prepared to share these stories during the interview, highlighting your problem-solving skills and commitment to guest satisfaction.
✨Financial Savvy is Key
Brush up on your financial management skills. Be ready to discuss how you've monitored costs and revenues in previous roles. Show that you understand the importance of balancing operational success with financial targets.
