Director of Housekeeping

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences.

We are seeking an experienced and inspirational Director of Housekeeping to lead our exceptional housekeeping team. As a key member of the hotel’s leadership, you will ensure that all guest rooms, suites, public areas and back‑of‑house spaces are maintained to the highest Four Seasons standards of luxury, cleanliness and presentation. You will oversee all housekeeping operations, drive service excellence, manage departmental budgets, and cultivate a supportive, motivating environment that empowers your team to deliver flawless guest experiences every day.

What You Will Do

• Provide strategic leadership and direction for the entire housekeeping department, ensuring world‑class standards across all areas of the hotel.
• Oversee staffing, training, development and performance management for the housekeeping team.
• Manage departmental budgets, cost controls, labour planning and inventory management effectively.
• Drive continuous improvement through operational planning, process optimisation and quality checks.
• Collaborate closely with Front Office, Engineering, Spa and other departments to ensure seamless operations.
• Uphold Four Seasons brand standards and service expectations at all times.
• Ensure full compliance with health, safety and hygiene regulations.
• Address guest feedback promptly and professionally, ensuring exceptional satisfaction and personalised service.
• Lead by example, fostering a positive and engaging team culture.

What You Will Bring

• Previous experience as a Director of Housekeeping or Assistant Director within a luxury hotel environment.
• Strong leadership abilities with a passion for developing, motivating and inspiring large teams.
• Exceptional organisational skills, attention to detail and a commitment to excellence.
• Proven financial acumen with experience managing budgets and productivity targets.
• Ability to thrive in a fast‑paced, guest‑focused environment.
• Excellent communication skills and a warm, professional approach.
• Flexibility to work varied shifts, including weekends and holidays, based on business needs.

What We Offer

• Excellent training and career development opportunities.
• Annual incentive programme based on agreed KPIs.
• Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service.
• Free meals at Henry’s while on duty, including fruits, coffee/tea available throughout the day.
• Shuttle bus service from the hotel between Fleet & Church Crookham.
• Holiday entitlement increases with years of service up to 33 days off.
• Bupa dental plan available after 6 months of service.
• Opportunities to build a successful career with global potential.
• Free uniform dry cleaning.
• Annual themed employee party and many social, charitable & sporting events throughout the year.
• Access to Wagestream – salary advance benefit.
• Employee recognition programmes.