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For Companies At a Glance
- Tasks: Create unforgettable experiences for guests by providing personalised recommendations and assistance.
- Company: Join the prestigious Four Seasons Hotel, known for luxury and exceptional service.
- Benefits: Competitive pay, training opportunities, free meals, and global career potential.
- Why this job: Be part of a dynamic team in a fast-paced luxury environment that values connection.
- Qualifications: Experience in luxury hotels, knowledge of London, and excellent communication skills required.
- Other info: Enjoy social events, employee recognition, and a supportive workplace culture.
The predicted salary is between 24000 - 36000 £ per year.
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.
About The Role
As a Concierge, you will be responsible for responding to a wide range of guest requests, accurately assessing individual needs and adding thoughtful personal recommendations to enhance the guest journey. You will play a key role in creating memorable experiences while upholding the service standards, values, and policies of Four Seasons. You will be required to adapt to the evolving needs of the Front Office and Guest Services operation and thrive in a fast paced, luxury environment that demands discretion, adaptability, and exceptional attention to detail.
What You Will Do
- Proven experience working as a Concierge within a five star luxury hotel environment.
- Current membership of Les Clefs d’Or is required.
- Advanced and up to date knowledge of London, including restaurants, arts, culture, events, and wider UK destinations.
- Excellent communication skills, with fluent spoken and written English. Additional languages are advantageous but not essential.
- A flexible approach to working hours, with the ability to work evenings, weekends, and night shifts as required to ensure full Concierge coverage.
- The legal right to work in the UK is required.
Benefits
- Highly competitive remuneration package.
- Excellent Training and Career Development opportunities.
- Complimentary accommodation at other Four Seasons Hotels and Resorts.
- Uniform and tasty meals at Zest while on duty.
- Fruits, coffee/tea and ice cream available throughout the day.
- The opportunity to engage in diverse and challenging work.
- Opportunities to build a successful career with global potential.
- Season Ticket Loan & cycle to work scheme.
- Choice of dental insurance scheme or medical cash plan, as well as free life insurance if enrolled in the pension plan.
- Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
- Access to Wagestream – a salary advance benefit.
- Employee Recognition Programmes and more!
We look forward to receiving your application!
Concierge employer: Four Seasons Hotels and Resorts
Contact Detail:
Four Seasons Hotels and Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Network like a pro! Connect with people in the hospitality industry, especially those who work at Four Seasons or similar luxury hotels. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your knowledge of London! When you get the chance to chat with potential employers, drop in some personal recommendations for restaurants or events. This not only shows your expertise but also your passion for creating memorable experiences for guests.
✨Tip Number 3
Practice your communication skills! As a Concierge, you’ll need to be articulate and engaging. Try role-playing scenarios with friends or family where you respond to guest requests. This will help you feel more confident during interviews and showcase your ability to provide personalised service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Four Seasons team. Don’t forget to tailor your application to highlight your experience in luxury hospitality and your commitment to exceptional service.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to providing exceptional service and how you connect with guests on a personal level.
Highlight Your Knowledge of London: As a Concierge, knowing London inside out is key! Make sure to mention your favourite spots, hidden gems, and any unique recommendations you can offer. This will show us that you're not just familiar with the city, but that you genuinely enjoy sharing it with others.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the values and culture of Four Seasons. Mention how your personal values align with ours, especially around creating memorable experiences for guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Four Seasons Hotels and Resorts
✨Know Your London
As a Concierge, having an in-depth knowledge of London is crucial. Brush up on the latest hotspots, cultural events, and hidden gems in the city. This will not only impress your interviewers but also show your passion for providing personalised recommendations.
✨Showcase Your Service Skills
Prepare to discuss specific examples of how you've gone above and beyond for guests in previous roles. Think about times when you turned a simple request into a memorable experience. This will demonstrate your commitment to luxury service and attention to detail.
✨Emphasise Adaptability
The role requires flexibility and the ability to thrive in a fast-paced environment. Be ready to share experiences where you successfully adapted to changing circumstances or guest needs. Highlighting your adaptability will show that you're well-suited for the dynamic nature of the Concierge position.
✨Practice Your Communication
Excellent communication skills are key for this role. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your responses and ensure you convey your enthusiasm for the position effectively.
