At a Glance
- Tasks: Support hotel technology systems and drive innovation for exceptional guest experiences.
- Company: Join the iconic Four Seasons Hotel London at Park Lane, a leader in luxury hospitality.
- Benefits: Competitive pay, career growth, discounts, and wellness support.
- Other info: Enjoy a vibrant workplace culture with exciting team events and recognition programmes.
- Why this job: Be part of a dynamic team enhancing technology in a world-class environment.
- Qualifications: Tech-savvy with problem-solving skills; hospitality experience is a plus.
The predicted salary is between 40000 - 50000 € per year.
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location
Surrounded by the capital's greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award‑winning design with the city's high notes. Take in views of Hyde Park from sun‑drenched rooms and our rooftop spa, enjoy a leisurely meal on our one‑of‑a‑kind al fresco terrace, then stroll to explore London's famous sights.
The role
At Four Seasons, technology plays a critical role in enabling exceptional guest experiences, supporting our teams, and safeguarding the integrity of our operations. From core hotel systems to data‑driven insights, our approach to technology is thoughtful, secure, and continuously evolving. Four Seasons Hotel London at Park Lane is seeking an Assistant Manager, Technology, Innovation and Data to support the effective operation, resilience, and development of the hotel's technology ecosystem. This role is ideal for a technically strong professional who enjoys problem solving, collaboration, and being close to the operation, while also contributing to innovation and continuous improvement.
What you will do
- Support the stability, availability, and performance of all critical hotel systems on a 24‑hour basis, including Property Management, Point of Sale, PABX, HSIA, and call accounting systems
- Assist with the administration, configuration, and access management of hotel systems and platforms
- Support server, network, and infrastructure operations, including performance monitoring, updates, and issue resolution
- Ensure effective backup, recovery, and security processes are in place and adhered to
- Provide technical support for back‑of‑house systems
- Support digital innovation initiatives and the effective use of data to improve insight, decision making, and performance
- Assist in the delivery of corporate and hotel technology projects and system upgrades
- Provide technology support for function rooms, conferencing, and guest requirements when needed
- Liaise with and support third‑party technology vendors
- Participate in an on‑call or rota arrangement for critical system support as required
What we are looking for
- Strong understanding of hotel technology systems and infrastructure
- Experience supporting data, reporting, or digital improvement initiatives
- Excellent problem‑solving skills with a calm and methodical approach
- Ability to communicate effectively with both technical and non‑technical stakeholders
- Strong organisational skills and attention to detail
- Comfortable working in a dynamic, operational environment
- Good written and spoken English
- Previous experience within hospitality or a service‑led environment is highly advantageous
- Alignment with Four Seasons values and a genuine interest in supporting people through technology
- The Right to Work in the UK
What we offer
- Competitive remuneration package offered, aligned with London luxury hospitality market and role scope
- Structured 40 hour working week
- Excellent training and clearly defined career development pathways
- Strong internal progression opportunities across London and the global Four Seasons portfolio
- Holiday entitlement increasing with service up to 33 days
- Company Sick Pay, increasing with service
- Life insurance while on duty
- Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
- 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
- Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
- Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
- Bupa Dental Cover or Bupa Cash Plan
- Enhanced maternity and paternity pay
- Uniform with complimentary professional dry cleaning from day one
- Season Ticket Loan and Cycle to Work scheme
- Access to Stream for greater pay flexibility and discounts
- Employee recognition programmes including monthly awards and events
- Annual themed team events plus regular social, charitable, and sporting activities
Build your technology career with Four Seasons
This is an opportunity to work behind the scenes of one of London's most iconic luxury hotels, supporting people, systems, and innovation within a globally respected brand. We look forward to receiving your application.
Assistant Manager of Technology, Innovation and Data employer: Four Seasons Hotels and Resorts
At Four Seasons Hotel London at Park Lane, we pride ourselves on fostering a supportive and dynamic work environment where innovation and collaboration thrive. Our commitment to employee growth is reflected in our structured career development pathways, competitive remuneration, and extensive benefits, including generous holiday entitlement and wellness support. Join us in creating unforgettable experiences while advancing your technology career in one of London's most prestigious luxury hotels.
Contact Detail:
Four Seasons Hotels and Resorts Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager of Technology, Innovation and Data
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Four Seasons on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Four Seasons' values and culture. Think about how your skills in technology and innovation align with their mission to create exceptional guest experiences. Show them you get it!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle some tech scenarios during the interview. They’ll want to see how you think on your feet and handle challenges, so brush up on those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Four Seasons family.
We think you need these skills to ace Assistant Manager of Technology, Innovation and Data
Some tips for your application 🫡
Show Your Passion for Technology:When you're writing your application, let your enthusiasm for technology shine through! We want to see how your skills can enhance guest experiences and support our teams. Share specific examples of how you've used tech in previous roles.
Tailor Your Application:Make sure to customise your application to fit the Assistant Manager role. Highlight your experience with hotel technology systems and any relevant projects you've worked on. This shows us you understand what we're looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's necessary. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Four Seasons family!
How to prepare for a job interview at Four Seasons Hotels and Resorts
✨Know Your Tech Inside Out
Make sure you have a solid understanding of hotel technology systems and infrastructure. Brush up on your knowledge of Property Management Systems, Point of Sale systems, and data tools. Being able to discuss these confidently will show that you're ready to support the hotel's tech ecosystem.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your calm and methodical approach to problem-solving, which is crucial for this role.
✨Communicate Like a Pro
Practice explaining complex technical concepts in simple terms. You'll need to communicate effectively with both technical and non-technical stakeholders, so being able to bridge that gap is key. Consider doing mock interviews with friends or family to refine your communication skills.
✨Align with Four Seasons Values
Familiarise yourself with Four Seasons' commitment to luxury and genuine heart. Be prepared to discuss how your personal values align with theirs and how you can contribute to creating exceptional guest experiences through technology. This alignment will set you apart from other candidates.
