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For Companies At a Glance
- Tasks: Lead HR operations and enhance employee experience at a luxury hotel.
- Company: Join Four Seasons, a global leader in luxury hospitality, dedicated to exceptional service.
- Benefits: Enjoy competitive pay, complimentary hotel stays, wellness days, and career development opportunities.
- Why this job: Be part of a vibrant culture that values people and creates memorable experiences.
- Qualifications: Experience in HR leadership, strong communication skills, and a passion for people are essential.
- Other info: Work in a stunning location overlooking Tower Bridge with a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 6 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including La Dame de Pic (French cuisine, 2*Michelin Star), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar).
Join the Four Seasons Hotel London at Tower Bridge as the Assistant Director of People and Culture!
At Four Seasons, we believe our people are the heart of our success. We are seeking a passionate and strategic Assistant Director of People and Culture to help shape an exceptional employee experience and support our culture of excellence.
What you will do:
- Partner closely with the Director of People and Culture to lead the day-to-day Human Resources operations and strategise people initiatives.
- Manage employee relations by providing coaching, guidance and resolution strategies to leaders and employees, including any disciplinary processes, grievances and appeals.
- Champion retention initiatives and employee engagement strategies to foster a positive workplace culture.
- Lead a committee in charge of delivering a variety of diverse and inclusive employee programming tailored to the needs of our people.
- Facilitate career development programs and succession planning.
- Oversee onboarding processes to ensure a seamless and engaging experience for new starters.
- Ensure legal compliance in all HR practices and maintain accurate documentation.
- Directly lead, inspire and coach a team of 3 including a P&C Manager, P&C Coordinator and Talent Acquisition Manager.
What you bring:
- Proven experience in Human Resources leadership, ideally within luxury hospitality.
- Strong understanding of UK employment law and HR best practices.
- Exceptional interpersonal and communication skills.
- Ability to build trust and influence across all levels of the organisation.
- Experience with HRIS Workday and Fourth (Payroll) is preferred as well as Microsoft Office (Outlook, Teams, etc.), Canva, DocuSign, etc.
- A proactive, solution-oriented mindset with strong attention to detail.
- Passion for people, culture, and creating memorable employee experiences.
- CIPD qualification or equivalent is preferred.
What we offer:
- Competitive remuneration package, including a base salary, hotel service charge and an annual incentive (bonus) plan.
- 40-hour working week, Monday to Friday in-office on property.
- Excellent training and career development opportunities.
- Up to 20 complimentary nights at any Four Seasons Hotels or Resorts around the world with years of service.
- Free meals at Pepys (Employee Restaurant) while on duty, including fruits, coffee/tea, and fizzy drinks available throughout the day.
- Up to 2 paid Wellness Days per year.
- Holiday entitlement increases with length of service up to 33 days.
- Free life insurance while on duty.
- Bupa Dental and MediCash plan available.
- Opportunities to build a successful global career.
- Season Ticket Loan & Cycle to Work scheme.
- Free dry cleaning.
- Employee Experience: Annual themed employee party and various social, charitable, and sporting events.
- Access to Wagestream – a salary advance benefit.
- Employee Recognition Programmes..and many more surprises to discover!
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Assistant Director of People and Culture employer: Four Seasons Hotels and Resorts
Contact Detail:
Four Seasons Hotels and Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Director of People and Culture
✨Tip Number 1
Familiarise yourself with Four Seasons' core values and culture. Understanding their commitment to luxury and genuine heart will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Four Seasons, especially those in HR roles. They can provide valuable insights into the company culture and what they look for in candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed employee relations and engagement strategies in previous roles. Tailoring your experiences to reflect the luxury hospitality sector will make a strong impression.
✨Tip Number 4
Stay updated on UK employment law and HR best practices, as this knowledge will be crucial in demonstrating your expertise and readiness for the role during any conversations with the hiring team.
We think you need these skills to ace Assistant Director of People and Culture
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities and requirements of the Assistant Director of People and Culture position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in Human Resources, particularly within luxury hospitality. Use bullet points to make it easy to read and focus on achievements that demonstrate your impact in previous roles.
Write a Personalised Cover Letter: Your cover letter should reflect your passion for people and culture. Mention specific initiatives or experiences that relate to the role and express why you want to work at Four Seasons. Make it personal and engaging to stand out.
Highlight Relevant Skills: In both your CV and cover letter, emphasise your understanding of UK employment law, HR best practices, and any experience with HRIS systems like Workday. Showcase your interpersonal skills and ability to build trust across all levels of an organisation.
How to prepare for a job interview at Four Seasons Hotels and Resorts
✨Understand the Company Culture
Before your interview, take some time to research Four Seasons' values and culture. They prioritise a positive employee experience and genuine connections, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your HR Expertise
As an Assistant Director of People and Culture, you'll need to demonstrate your knowledge of HR best practices and UK employment law. Be ready to share specific examples from your past experiences that highlight your leadership in these areas.
✨Prepare for Behavioural Questions
Expect questions that assess your interpersonal skills and ability to handle employee relations. Use the STAR method (Situation, Task, Action, Result) to structure your responses and provide clear, concise examples.
✨Highlight Your Passion for People
Four Seasons is looking for someone who is genuinely passionate about creating memorable employee experiences. Be sure to convey your enthusiasm for fostering a positive workplace culture and any initiatives you've led in the past that reflect this passion.
