Vice President, Worldwide Sales, Travel Industry

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

The Vice President, Worldwide Sales, Travel Industry is a highly strategic and visionary leader responsible for driving the global direction, revenue growth, market and competitive positioning of the Travel Industry segment, to include Wholesale. This senior leadership role is responsible for developing and delivering high-impact sales strategies, aligning regional efforts with corporate objectives and ensuring optimal customer acquisition and retention through market share gains across the organization. This VP will lead cross-functional teams with direct reporting in Americas, Europe and the Middle East and have accountability in APAC. This role will oversee strategic projects, financial planning, best in class client events with strong ROI, and talent recruitment and development. Fostering a high performance, global team and a data driven sales culture is critical as is leveraging business intelligence through available tools and industry insights to maximize efficiency and customer engagement. The VP serves as a trusted industry ambassador, representing the brand at senior level forums, client events and conferences. By driving innovation, cultivating strategic partnerships and empowering our Worldwide Account Directors, this role strengthens our competitive positioning, champions excellence and ensures long-term success in a dynamic global landscape. This role is based in one of our USA based Four Seasons Hotels and Resorts, Corporate Offices, reporting to the Senior Vice President, Sales. This role involves interactions with primarily internal stakeholders at various levels.

What You’ll Be Doing

• Strategic Leadership & Market Expansion
  • Develop and implement a high-impact Sales & Marketing strategy for the Travel Industry segment, ensuring alignment with overarching Corporate Strategic Plan objectives and driving sustainable revenue growth.
  • Spearhead Travel Industry initiatives to deliver measurable financial outcomes, driving customer acquisition, revenue growth, and market optimization while strategically positioning the organization within key global markets.
  • Lead high-priority strategic projects that reinforce the Travel Industry segment, overseeing execution and delivering results tied to revenue targets.
  • Design and deploy Preferred Partner strategies tailored to new, renovated, and flagship hotels, maximizing performance across diverse regions.
  • Anticipate evolving industry trends and regional cultural nuances to formulate proactive, revenue-centric strategies that differentiate the brand from other competitive programs across all Global regions.
  • Oversee and optimize the Travel Industry expense budget, ensuring efficient allocation of resources and strategic ROI-driven investments.
• Executive Leadership & Team Development
  • Define and monitor performance-driven revenue objectives for Regional Directors of Sales, Associate Directors of Sales, Account Directors, Manager of Events, and Sales Coordinators, ensuring accountability at all levels.
  • Foster a data-powered, technology-enhanced sales approach, leveraging business intelligence tools to drive efficiency and results.
  • Champion leadership development, succession planning, and talent advancement initiatives to cultivate a strong executive pipeline and ensure future readiness.
  • Establish a collaborative, high-performance culture across a decentralized team, driving alignment through structured communication, regular reviews, and mentorship.
  • Lead talent engagement programs to enhance cross-functional collaboration among sales and coordination teams, optimizing operational effectiveness.
• Customer Engagement & Strategic Partnerships
  • Ensure the development and execution of holistic account strategies for key Preferred Partner agencies and top Wholesale accounts, reinforcing loyalty and long-term partnership success.
  • Represent the Travel Industry segment as a trusted industry leader, including ROI driven high-profile events customer confidence through executive engagement and strategic problem-solving.
  • Oversee commissionable partner programs, including American Express FH&R, Chase, and Internova, ensuring alignment with revenue strategies and optimal results.
  • Direct customer-centric initiatives, including ROI driven high profile events and strategic account reviews, ensuring market influence and measurable business impact.
• Sales Enablement & Performance Optimization
  • Drive innovation in sales enablement tools, ensuring optimal effectiveness in achieving revenue goals by maximizing efficiency and business intelligence.
  • Ensure rigorous data governance, performing Salesforce audits to enhance integrity and maintain elevated account management standards.
• Industry Leadership & Market Intelligence
  • Continuously assess global competitor dynamics, customer behaviours, and emerging market trends, positioning the company as a forward-thinking industry leader.
  • Represent the brand at senior-level industry events, reinforcing its influence and expanding strategic relationships within the global business ecosystem.
  • Deliver compelling executive presentations, driving customer engagement, strategic impact and market leadership at key industry forums.

Who You Are

• Strategic Vision & Execution
  • Revenue-Driven Leadership: Demonstrates a relentless focus on delivering revenue results, consistently aligning strategies to drive measurable financial outcomes.
  • Big-Picture Thinking: Demonstrates the ability to envision long-term global strategies while maintaining focus on regional execution.
  • Decisive Leadership: Makes confident, informed decisions that align with organizational goals and drive sustainable growth.
• Influence & Communication
  • Executive Presence: Commands respect and credibility in high-stakes situations, representing the organization with poise and confidence.
  • Collaborative Communication: Fosters clear, open dialogue across diverse teams, ensuring alignment and shared accountability.
• Adaptability & Resilience
  • Cultural Intelligence: Effectively adapts strategies and communication styles to resonate with diverse markets and cultural contexts.
  • Resilience Under Pressure: Maintains focus, composure, and productivity when navigating complex challenges or competing priorities.
• Innovation & Problem-Solving
  • Creative Problem-Solving: Leverages data and insights to craft innovative solutions for dynamic business challenges.
  • Continuous Improvement: Consistently seeks ways to enhance processes, strategies, and tools for optimal team performance.
• Team Leadership & Development
  • Empowerment: Inspires and mentors team members, fostering growth, innovation, and high morale in decentralized environments.
  • Accountability & Performance: Sets clear expectations and holds teams accountable for achieving results while providing constructive feedback.
• Revenue Focus
  • Results Driven: Proven commitment to achieving and surpassing revenue goals.
  • Business Acumen: Deep understanding of financial planning, resource allocation and revenue optimization strategies.
• Industry Leadership & Market Intelligence
  • Continuously assess global competitor dynamics, customer behaviours and emerging market trends, positioning the company as a forward thinking industry leader.
  • Deliver compelling executive presentations, driving customer engagement, strategic impact and market leadership at key industry forums.

What You Bring

• 15+ Years experience leading sales teams in the luxury segment specifically in the travel industry segment (with knowledge of wholesale).
• Proven effective leadership skills, especially in a decentralized setting.
• Deep level of understanding of Travel Industry and Wholesale segments.
• Able to manage teams and individual productivity using a combination of technology, personal motivation and customer insights.
• Strong customer relationships.
• Understands and delivers on the needs of all stakeholders.
• Ability to influence sales behaviour.
• Willingness to understand sales technology, incentive plans and tools at a very granular level and to provide clear leadership.
• Full accountability for all initiatives and supportive to those doing the work.
• Four Year University Degree, Marketing, Hospitality preferred.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.