At a Glance
- Tasks: Lead the hotel's learning strategy and develop engaging training programmes.
- Company: Join a luxury hospitality brand focused on people and culture.
- Benefits: Competitive salary, profit share, 33 days holiday, and global staff discounts.
- Other info: Dynamic role with opportunities for career growth in a collaborative environment.
- Why this job: Elevate service standards and guest satisfaction through impactful learning initiatives.
- Qualifications: Experience in Learning & Development and strong facilitation skills required.
The predicted salary is between 40500 - 49500 £ per year.
Overview
In this role you will lead the hotel’s learning strategy within the People & Culture team, driving continuous development and operational excellence.
You will partner with hotel leaders to identify development needs, design and deliver engaging training, and support leadership growth.
The position focuses on onboarding, talent development, and building a robust internal leadership pipeline in a luxury hospitality setting.
You will help elevate service standards and guest satisfaction through people development and strategic learning initiatives.
- Pay / Benefits
- competitive annual package with salary and service charge
- up to 5% profit share
- 33 days holiday entitlement
- life insurance on duty
- up to 20 complimentary nights worldwide
- staff discounts across UK Four Seasons outlets
Responsibilities
- Lead onboarding programmes for the hotel
- Facilitate learning and development programmes for employees, supervisors, and managers
- Identify performance gaps with department leaders and propose learning solutions
- Support leadership development, including management onboarding
- Maintain and enhance the Department Trainer programme
- Conduct learning needs analyses and create annual learning plans
- Create and manage training calendars, activities, and learning resources
- Evaluate effectiveness of learning programmes and initiatives
- Support compliance and mandatory training across departments
- Promote a culture of continuous learning, service excellence, and career development
- Strengthen talent pipeline with targeted interventions and cross-training
- Identify high-potential talent and implement individual development plans
- Collaborate to address service gaps and improve guest satisfaction targets
- Manage Manager-in-Training, internships, and early-careers programs
- Key requirements
- Experience in Learning & Development, Training, or People Development roles
- Experience facilitating training and coaching employees and leaders
- Experience in luxury hospitality or service-focused environments
- Strong facilitation, coaching, and presentation skills
- Excellent communication and stakeholder management
- Strong analytical and organisational abilities to identify improvements
- Experience developing learning solutions or training materials is advantageous
- Positive, collaborative, and people-focused approach
- Proficiency in spoken and written English
- communication
- stakeholder management
- collaboration
- facilitation
- coaching
- presentation
Learning and Development Manager in London employer: Four Seasons Hotel & Resorts
Four Seasons Hotel London at Park Lane is an exceptional employer that prioritises the growth and well-being of its employees. With a strong commitment to career development, competitive compensation, and a vibrant work culture, team members enjoy unique benefits such as complimentary stays at luxury properties worldwide and access to wellness resources. The hotel's prime location in the heart of London enhances the experience, offering a dynamic environment where passionate individuals can thrive and contribute to creating unforgettable guest experiences.
Contact Details:
Four Seasons Hotel & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Learning and Development Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Four Seasons Hotel & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Four Seasons Hotel & Resorts
Don't be shy about reaching out to Four Seasons Hotel & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Learning and Development Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Four Seasons Hotel & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Four Seasons Hotel & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
