Overview
Account Director, Group Business Development at Four Seasons identifies and converts new group business opportunities across Europe, expanding the company’s luxury portfolio. You build high-potential client relationships, manage a strategic pipeline, and collaborate across hotels to drive revenue and bookings. This role blends proactive prospecting with hands-on deal-making in a hospitality context focused on premium group events and meetings. You’ll engage senior decision-makers at industry events and maintain precise CRM and market insights. The opportunity lets you shape Four Seasons’ group sales footprint in Europe while working in a hybrid London-based setting.
Responsibilities
- Identify and develop new European group business opportunities for the global Four Seasons portfolio
- Build and manage a strategic pipeline of prospective clients across high-potential sectors
- Conduct proactive outreach, discovery meetings and presentations to generate demand
- Lead hotel prospecting initiatives across Europe, coordinating hotels, targets, communications and follow-up
- Assist with qualification, proposals, site inspections, negotiations and conversions across the sales cycle
- Generate qualified leads and definite bookings contributing to room-night and revenue goals
- Develop emerging accounts and handover to Account Directors when growth criteria are met
- Represent Four Seasons at industry events, trade shows, and sales missions
- Maintain CRM records, sales activity reporting, pipeline forecasts and market intelligence
Key requirements
- 5+ years in sales or business development, preferably in luxury hospitality or group sales
- Proven track record in building pipelines and exceeding revenue targets
- Strong understanding of the European group sales, meetings and events landscape
- Excellent prospecting, consultative selling, negotiation and relationship-building skills
- Strong commercial acumen with ability to prioritise and convert high-value opportunities
- Highly organized with pipeline management, forecasting and follow-through skills
- Experience across multiple properties, regions or global organizations is desirable
- Proficiency with Salesforce, LinkedIn, Microsoft Office and sales intelligence platforms
- Strong communication and presentation skills with ability to engage senior decision-makers
- Fluency in English; other European languages are a plus
- Willingness to travel regularly within Europe and internationally
- prospecting
- relationship-building
- negotiation
- Salesforce
- Microsoft Office
Account Director, Group Business Development in London employer: Four Seasons Hotel & Resorts
Four Seasons Hotel London at Park Lane is an exceptional employer that prioritises the growth and well-being of its employees. With a strong commitment to career development, competitive compensation, and a vibrant work culture, team members enjoy unique benefits such as complimentary stays at luxury properties worldwide and access to wellness resources. The hotel's prime location in the heart of London enhances the experience, offering a dynamic environment where passionate individuals can thrive and contribute to creating unforgettable guest experiences.
Contact Details:
Four Seasons Hotel & Resorts Recruitment Team
