Learning and Development Manager

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.Learning & Development ManagerFour Seasons Hotel London at Park LaneAt Four Seasons, we believe our people are our greatest asset. The Learning & Development function plays a vital role in creating exceptional employee experiences, developing future leaders, and ensuring our teams have the skills, confidence, and knowledge to deliver world class hospitality every day.Four Seasons Hotel London at Park Lane is seeking a Learning & Development Manager to join our People & Culture team.The roleReporting to the Regional Director of People & Culture, the Learning & Development Manager is responsible for driving the hotel's learning strategy, fostering a culture of continuous development, and supporting operational excellence through impactful learning initiatives.You will partner with leaders across the hotel to identify development opportunities, facilitate training programmes, drive service standards, support leadership growth, and ensure employees have the tools and resources required to succeed in their roles.This is an exciting opportunity for an experienced learning professional who is passionate about people development, leadership growth, and creating engaging learning experiences within a luxury hospitality environment.What you will doLead the hotel's onboarding programmesFacilitate learning and development programmes for employees, supervisors, and managers across the hotelPartner with department leaders to identify performance gaps and recommend effective learning solutionsSupport leadership development initiatives, including management onboarding and development programmesMaintain and develop the Department Trainer programme across the hotelConduct learning needs analyses and develop annual learning plans aligned with business objectivesCreate and manage training calendars, development activities, and learning resourcesMonitor and evaluate the effectiveness of learning programmes and development initiativesSupport compliance and mandatory training requirements across all departmentsChampion a culture of continuous learning, service excellence, and career development throughout the hotelStrengthen the hotel's talent pipeline through targeted learning interventions that build leadership capability, accelerate readiness and support internal career progression as well as cross-training programs.Partner with hotel leadership to identify high-potential talent and implement individual development plans that accelerate growth, strengthen engagement and support retention.Collaborate with hotel leadership to develop and execute learning strategies that address service performance gaps, elevate service excellence and drive achievement of guest satisfaction targets.Manage Manager-in-Training, internship, work experience and other early-in-careers programs.What we are looking forStrong previous experience in a Learning & Development, Training, People Development, or similar roleExperience facilitating training programmes and coaching employees and leadersPrevious experience within luxury hospitality, hotel operations, or a service focused environmentStrong facilitation, coaching, and presentation skillsExcellent communication and stakeholder management abilitiesStrong analytical and organisational skills with the ability to identify performance improvement opportunitiesExperience developing learning solutions, training materials, or development programmes is advantageousPositive, collaborative, and people focused approachGood spoken and written EnglishWhat to expectFull time position based on a 40 hour working weekMonday to Friday working pattern with flexibility to support operational training requirementsWhat we offerAt Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.Competitive annual package inclusive of salary and hotel service chargeAnnual profit share opportunity of up to 5% of salaryStructured 40 hour working weekExcellent training and clearly defined career development pathwaysStrong internal progression opportunities across London and the global Four Seasons portfolioHoliday entitlement increasing with service up to 33 daysCompany Sick Pay, increasing with serviceLife insurance while on dutyUp to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties50% discount across UK Four Seasons food and beverage outlets from day one for up to four guestsComplimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the dayAccess to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep supportBupa Dental Cover or Bupa Cash PlanEnhanced maternity and paternity payUniform with complimentary professional dry cleaning where applicableSeason Ticket Loan and Cycle to Work schemeAccess to Stream for greater pay flexibility and discountsEmployee recognition programmes including monthly awards and eventsAnnual themed team events plus regular social, charitable, and sporting activitiesDevelop the people who deliver exceptional experiencesIf you are passionate about learning, leadership development, and helping others reach their full potential, we would love to hear from you.We look forward to receiving your application.SummaryLocation: Four Seasons LondonType: Full timePosted: 2026-10-29Country: United KingdomRequisition: REQ10396413Posting ID: 1db838c814e1100191e3543039db0000