At a Glance
- Tasks: Drive revenue growth and manage global accounts in luxury hospitality.
- Company: Join a leading luxury hospitality firm with a focus on innovation.
- Benefits: Enjoy a hybrid working model and competitive salary.
- Other info: Collaborative culture with opportunities for professional growth.
- Why this job: Shape partnerships and strategies in a dynamic, high-performance environment.
- Qualifications: 10+ years in business travel and strong commercial acumen required.
The predicted salary is between 59400 - 72600 £ per year.
As Account Director, Business Travel, you drive revenue growth across global negotiated accounts within a luxury hospitality context. You collaborate with hotels worldwide to execute strategic plans, negotiate terms, and lead the annual RFP process, elevating account penetration and segment production. You leverage market intelligence and client relationships to deliver differentiated value in a competitive business travel market. This role suits a commercially-driven leader who shapes partnerships and strategic initiatives in a high-performance environment.
Pay / Benefits
- Hybrid working model - 3 days per week in London corporate office
Responsibilities
- Manage a portfolio of global accounts to meet revenue targets and business objectives
- Develop and implement comprehensive account plans to deepen penetration and align hotel partnerships
- Lead semi-annual business reviews to optimize performance and strategy
- Identify high-potential target accounts to expand the portfolio
- Apply yield-management principles to optimize revenue and leverage pricing and distribution
- Oversee the annual RFP process and ensure accurate GDS rates and listings
- Develop tailored strategies to support hotels in achieving segment objectives
- Build relationships with global sales travel managers and other stakeholders
- Coach property sales managers on sales effectiveness
- Plan and evaluate business travel events, familiarization trips, and client entertainment with ROI in mind
- Maintain and utilize internal tools (Account Evaluator, RevFinder, Agency360, GDS, Lanyon, Hotelligence, Opera BI) to inform strategy
- Maintain knowledge of portfolio, competitors, and travel strategies
- Create compelling, insight-rich presentations and introduce innovative approaches to differentiate in the market
Key requirements
- Minimum 10 years in the Business Travel Market
- College degree or higher
- Advanced knowledge of Business Travel and Negotiated Corporate segments (strategy, pricing, distribution, RFPs)
- Strong commercial acumen including revenue optimization, data interpretation, and performance analysis
- Proficiency in Salesforce and Power BI for account management and reporting
- Proficiency in Microsoft Excel, PowerPoint and Word for executive-ready analyses
- Working knowledge of Agency360, Lanyon, Hotelligence, GDS platforms and BI tools
- Strong negotiation, presentation and written communication skills
- Collaborates effectively across teams
- Builds trusted relationships with credibility and professionalism
- Clear and persuasive written and verbal communication
Account Director, Business Travel employer: Four Seasons Hotel & Resorts
Four Seasons Hotel London at Park Lane is an exceptional employer that prioritises the growth and well-being of its employees. With a strong commitment to career development, competitive compensation, and a vibrant work culture, team members enjoy unique benefits such as complimentary stays at luxury properties worldwide and access to wellness resources. The hotel's prime location in the heart of London enhances the experience, offering a dynamic environment where passionate individuals can thrive and contribute to creating unforgettable guest experiences.
Contact Details:
Four Seasons Hotel & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Director, Business Travel
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Four Seasons Hotel & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Four Seasons Hotel & Resorts
Don't be shy about reaching out to Four Seasons Hotel & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Account Director, Business Travel
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Four Seasons Hotel & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Four Seasons Hotel & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
