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- Tasks: Lead the front office team to ensure top-notch guest experiences and smooth hotel operations.
- Company: Join Four Seasons Hotel Hampshire, a luxurious resort in the stunning English countryside.
- Benefits: Enjoy excellent training, career development, free meals, and up to 20 complimentary nights at any Four Seasons.
- Why this job: Be the face of luxury hospitality and create unforgettable memories for guests in a beautiful setting.
- Qualifications: Previous luxury market experience, strong leadership skills, and a passion for exceptional customer service required.
- Other info: Flexible shifts, annual employee parties, and opportunities for global career growth await you!
The predicted salary is between 30000 - 42000 £ per year.
About the location:
Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.
The Four Seasons Hotel Hampshire is a resort hotel in the countryside, just 10 minutes from the town of Fleet and Farnham and 45 minutes from London. With a varied selection of restaurants focusing on use of local produce, banqueting for 200 and with 24-hour room service, our guests have a lovely collection to choose from.
About the role
As the first and last impression of Four Seasons Hampshire, this high profile department carries a special responsibility. You will play a pivotal role by ensuring the highest levels of customer service are consistently being delivered to our guests. Assuming overall responsibility for hotel operations whilst on shift. The Hotel Assistant Manager / Duty Manager will work closely with Senior Management on providing a luxury experience throughout the guest journey.
Working as part of the Front Office team, you will be running shifts across both days and nights, leading by example to create a memorable guest experience for our guests and operating in accordance with the hotel brand standards ensuring seamless workflow and processes at the front desk.
What you will do
- Meeting and greeting guests.
- Ensuring the highest standards of guest care and attention, including handling guest complaints in all areas of the hotel.
- Flexibility is essential to work across both day & night shifts.
- Maintain a visible presence in the lobby during peak times.
- Collaborate with other departments to ensure seamless service.
- Schedule and manage staffing levels to ensure optimal coverage during all shifts.
- Oversee the accuracy of guest billing.
- Prepare daily reports for morning meetings.
- Oversee the handling of emergencies, security issues, or unexpected situations, ensuring guest safety.
What you bring
- High attention to detail and commitment to a luxury quality.
- Passion for excellence and innovation.
- Previous experience in the luxury market.
- Ability to work under pressure and meet tight deadlines.
- Flexibility to adapt to changing guest needs and preferences.
- Strong leadership skills with the ability to manage, mentor, and motivate a diverse team.
- Exceptional customer service skills with a passion for delivering a luxury guest experience.
- Excellent communication, problem-solving, and organizational skills.
What we offer:
- Excellent Training & Career development opportunities.
- Annual Incentive Bonus scheme.
- Hotel Service Charge.
- Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service.
- Free meals at Henry's while on duty including fruits, coffee/tea available throughout the day.
- Shuttle bus service from the hotel between Fleet & Church Crookham.
- Holiday entitlement increases with years of service up to 33 days off.
- Bupa dental plan available after 6 months of service.
- Opportunities to build a successful career with global potential!!
- Free uniform dry cleaning available.
- Annual themed employee party and many social, charitable & sporting events throughout the year.
- Access to Wagestream – salary advance benefit.
- Employee recognition programmes.
Duty Manager employer: Four Seasons Hotel Hampshire
Contact Detail:
Four Seasons Hotel Hampshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarize yourself with the Four Seasons brand and its commitment to luxury service. Understanding their values and standards will help you align your approach during interviews and demonstrate your passion for delivering exceptional guest experiences.
✨Tip Number 2
Highlight any previous experience in the luxury hospitality sector, especially roles that involved direct guest interaction. Be prepared to share specific examples of how you handled guest complaints or created memorable experiences.
✨Tip Number 3
Showcase your leadership skills by discussing times when you successfully managed a team or mentored colleagues. The Duty Manager role requires strong leadership, so demonstrating your ability to motivate and guide others will set you apart.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability in high-pressure situations. Share examples of how you've effectively managed unexpected challenges or changes in guest needs, as this is crucial for the role.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Duty Manager position. Understand the key responsibilities and required skills, such as customer service excellence and leadership abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in the luxury hospitality sector. Emphasize your previous roles that demonstrate your ability to manage teams, handle guest complaints, and deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your commitment to providing a luxury guest experience. Mention specific examples from your past experiences that align with the responsibilities of the Duty Manager role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Duty Manager position.
How to prepare for a job interview at Four Seasons Hotel Hampshire
✨Showcase Your Customer Service Skills
As a Duty Manager, you'll be the face of the hotel. Be prepared to share specific examples of how you've delivered exceptional customer service in previous roles. Highlight your ability to handle complaints and turn negative experiences into positive ones.
✨Demonstrate Leadership Qualities
This role requires strong leadership skills. Discuss your experience in managing teams, mentoring staff, and creating a positive work environment. Share instances where you successfully led a team through challenges or high-pressure situations.
✨Emphasize Flexibility and Adaptability
The job involves working both day and night shifts, so it's crucial to show that you're flexible and can adapt to changing circumstances. Talk about times when you've had to adjust your plans or approach to meet guest needs or operational demands.
✨Familiarize Yourself with the Hotel's Values
Research Four Seasons Hotel Hampshire and understand its commitment to luxury and guest experience. Be ready to discuss how your personal values align with the hotel's mission and how you can contribute to maintaining its high standards.
