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- Tasks: Coordinate guest requests and ensure seamless communication across hotel departments.
- Company: Join Four Seasons, a luxury brand known for exceptional service and a supportive culture.
- Benefits: Enjoy career development, complimentary hotel stays, free meals, and more perks!
- Why this job: Be part of a team that creates unforgettable experiences in a stunning countryside setting.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Work in a beautiful 18th-century manor with access to nature and unique outdoor activities.
The predicted salary is between 28800 - 42000 £ per year.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you’re visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.
The Four Seasons Hotel Hampshire is a resort hotel in the countryside, just 10 minutes from the town of Fleet and Farnham and 45 minutes from London. With a varied selection of restaurants focusing on use of local produce, banqueting for 200 and with 24-hour room service, our guests have a lovely collection to choose from.
About the role: Are you passionate about delivering exceptional service and creating unforgettable experiences for guests? Do you thrive in a fast-paced environment and have a knack for coordinating between teams and departments? As Guest Experience Coordinator, you will be the vital link between our guests and various hotel departments. You will be responsible for ensuring seamless communication and smooth coordination of activities, requests, and services across the hotel. Your exceptional organizational skills and multitasking abilities will allow you to navigate multiple systems and prioritize tasks to guarantee our guests receive the highest level of service.
What you will do:
- Serve as the main point of contact for guest requests, inquiries, and concerns, ensuring swift resolution and satisfaction.
- Coordinate between guests and departments (front desk, housekeeping, concierge, spa, dining, etc.) to ensure a seamless guest experience.
- Utilize various hotel management systems to track, manage, and follow up on guest requests and services.
- Monitor guest activity and ensure that all special requests, bookings, and amenities are delivered promptly and accurately.
- Maintain detailed knowledge of hotel services, amenities, and events to provide guests with accurate information.
- Assist with pre-arrival planning and special occasion coordination to ensure personalized guest experiences.
- Respond to guest feedback and assist in creating improvements based on guest suggestions and needs.
What you will bring:
- Proven experience working with multiple computer systems and hotel management software.
- Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
- Previous experience in a fast-paced customer-facing role, preferably in a hotel or hospitality setting.
- Excellent organizational and multitasking abilities, with keen attention to detail.
- A proactive attitude with the ability to anticipate guest needs and resolve issues efficiently.
- A passion for delivering outstanding service and enhancing the guest experience.
What we offer:
- Excellent Training & Career development opportunities.
- Hotel Service Charge.
- Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service.
- Free meals at Henry's while on duty including fruits, coffee/tea available throughout the day.
- Shuttle bus service from the hotel between Fleet & Church Crookham.
- Holiday entitlement increases with years of service up to 33 days off.
- Bupa dental plan available after 6 months of service.
- Opportunities to build a successful career with global potential!
- Free uniform dry cleaning available.
- Annual themed employee party and many social, charitable & sporting events throughout the year.
- Access to Wagestream - salary advance benefit.
- Employee recognition programmes.
Guest Experience Coordinator employer: Four Seasons Hotel and Resorts Gruppe
Contact Detail:
Four Seasons Hotel and Resorts Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Coordinator
✨Tip Number 1
Familiarise yourself with Four Seasons' values and culture. Understanding their commitment to exceptional service and genuine connections will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Four Seasons. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Guest Experience Coordinator role.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your ability to handle guest requests and coordinate between departments. This will showcase your relevant skills and make you stand out as a candidate.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry. Being knowledgeable about current practices and innovations can help you engage in meaningful conversations during the interview process and show your passion for enhancing guest experiences.
We think you need these skills to ace Guest Experience Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Guest Experience Coordinator. Highlight your relevant experience in customer service and coordination in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your organisational skills, multitasking abilities, and any previous experience in hospitality or customer-facing roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention specific examples of how you've created memorable experiences for guests in the past and how you can contribute to Four Seasons' commitment to luxury and genuine heart.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Four Seasons Hotel and Resorts Gruppe
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for delivering exceptional service. Share specific examples from your past experiences where you went above and beyond to create memorable moments for guests.
✨Demonstrate Strong Communication Skills
Since the role involves coordinating between various departments, highlight your communication skills. Prepare to discuss how you've effectively collaborated with teams in previous roles to ensure a seamless experience for customers.
✨Be Ready to Discuss Problem-Solving Scenarios
Think of instances where you had to resolve guest issues or complaints swiftly. Be prepared to explain your thought process and the steps you took to ensure guest satisfaction, showcasing your proactive attitude.
✨Familiarise Yourself with Hotel Services
Research Four Seasons Hotel Hampshire and its offerings. Being knowledgeable about their services, amenities, and unique features will demonstrate your genuine interest in the role and help you answer questions more effectively.
