Sales Support Lead in Blackpool, Lancashire

Sales Support Lead

Blackpool (1 day WFH)

Circa £27,500- £29,500 + bonus

A well-established business in the consumer goods sector is looking for a proactive, detail-oriented Sales Support Lead to join their team on a permanent basis. This position is key to ensuring the smooth running of sales operations, supporting internal teams and maintaining excellent service to customers.

This is a fantastic opportunity for someone who thrives in a collaborative, fast paced environment, enjoys problem-solving and wants to make a direct impact on team success and customer satisfaction.

Key Responsibilities:

• Provide administrative support to Sales Managers across multiple territories.
• Accurately process sales orders and maintain records in line with business requirements.
• Coordinate product samples and sales/marketing materials.
• Support customer meetings and attend trade events when required.
• Help maintain accurate customer data and assist with cross-departmental coordination.
• Resolve post-sale customer queries and issues through phone and email.
• Manage documentation such as new line forms, quotations, and customer-specific templates.
• Assist in onboarding new customers and updating existing customer processes.
• Participate in system and process improvement initiatives, including input into ERP implementation projects.
• Act as the liaison between sales support and other departments to ensure smooth communication.
• Maintain and evaluate retailer web portals (e.g., Amazon Vendor Central, Walmart Retail Link).
• Manage incoming calls and phone system software.
• Supervise a Sales Support Coordinator, ensuring workloads are managed efficiently.
• Contribute to the wider middle management team by representing the sales support function and offering solutions.

About You:

• Strong administrative experience, ideally in a commercial or sales support environment.
• Ideally have experience working within a B2B environment
• Excellent communication skills, with a warm and professional approach.
• High attention to detail with strong organisational skills.
• Proficient in Excel.
• Comfortable managing multiple tasks and shifting priorities.
• Positive, solution-focused attitude with a proactive mindset.
• Capable of working independently and as part of a team.

Please send a copy of your CV for consideration.