At a Glance
- Tasks: Engage with customers via phone, email, and chat to provide top-notch support.
- Company: Join a thriving business in Westhoughton focused on customer service excellence.
- Benefits: Enjoy competitive pay, bonuses, ongoing training, and a fun team culture.
- Other info: Free parking and regular social activities make this role even more appealing.
- Why this job: Perfect for those who love building relationships and thrive in a dynamic environment.
- Qualifications: Confident communicators with a warm manner; customer service experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Overview
This role is for a Senior Marketing Recruitment Specialist at Four Recruitment. Location: Westhoughton, Bolton. We’re working with a thriving business based in Westhoughton that\'s on the lookout for a Sales & Support Advisor to join their growing team. If you\'re someone who enjoys building relationships, thrives in a fast-paced environment and brings positivity and drive to everything you do, then this could be a fantastic opportunity for you! This role would suit someone with a background in customer service or sales support, who is confident communicating with people and loves delivering an excellent service.
Location: Westhoughton, Bolton
What You’ll Be Doing
- Engaging with customers via phone, email, and live chat to provide friendly, solution-focused support
- Understanding customer needs and recommending the most suitable options
- Identifying opportunities to provide added value
- Keeping records up to date in the CRM system
- Liaising with internal teams to ensure a smooth customer experience
- Learning about the company’s products and services to provide accurate information
What We’re Looking For
- A confident communicator with a warm, professional manner
- A team player who enjoys working towards goals
- Someone who learns quickly and is open to feedback
- Strong written and verbal communication skills
- Experience in a customer-facing or sales support role is desirable but not essential
What’s in It for You
- A competitive salary plus performance-based bonuses
- Ongoing training and career development opportunities
- Incentive schemes and regular office-based rewards
- Supportive, team-focused culture with plenty of social activities
- Free parking on-site
Please send a copy of your CV for consideration!
Seniority level
- Associate
Employment type
- Full-time
Job function
- Sales and Customer Service
Industries
- Services for Renewable Energy and Utilities
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Sales Support Executive in Westhoughton employer: Four Recruitment
At Four Recruitment, we pride ourselves on being an excellent employer, offering a supportive and team-focused culture that fosters personal and professional growth. Located in the vibrant area of Westhoughton, Bolton, we provide our Sales Support Executives with competitive salaries, performance-based bonuses, and ongoing training opportunities, all while encouraging a positive work environment filled with social activities and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Executive in Westhoughton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Four Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Four Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Executive in Westhoughton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Four Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Four Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Four Recruitment!
How to prepare for a job interview at Four Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
