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- Tasks: Join our team to manage B2B orders and ensure top-notch customer service.
- Company: Be part of a well-established business in Lancaster with a supportive environment.
- Benefits: Enjoy a competitive salary and the chance to work in a dynamic international team.
- Why this job: This role offers a chance to develop skills in a fast-paced, rewarding setting.
- Qualifications: We're looking for organised team players with great communication skills and attention to detail.
- Other info: Previous customer service experience is a plus, but enthusiasm is key!
The predicted salary is between 25000 - 27000 £ per year.
Customer Service Administrator
Location: Lancaster
Salary: £25,000 – £27,000 (dependent on experience)
We\’re partnering with a well-established business based in Lancaster, currently looking to expand their International Customer Service Team with a Customer Service Administrator. This is a great opportunity to become part of a busy and supportive environment, where you\’ll play a key role in delivering excellent service to customers across international markets.
You\’ll be responsible for ensuring the smooth handling of B2B orders and providing clear, timely communication to keep everything running efficiently.
Key Responsibilities:
- Processing customer orders and coordinating despatch to meet delivery deadlines
- Maintaining accurate order records and customer account information
- Managing shipment tracking and liaising with logistics partners for timely updates
- Preparing and submitting export documentation, including working with the local Chamber of Commerce
- Responding to customer enquiries via phone and email in a professional, helpful manner
- Supporting the international team in delivering consistent, high-quality service
- Organising your daily tasks effectively to meet deadlines and team objectives
What We\’re Looking For:
- A positive, reliable team player with strong organisational skills
- Great attention to detail and the ability to manage multiple tasks
- Clear and confident communication skills, both written and verbal
- Comfortable using Microsoft Office, especially Excel
- Previous experience in customer service or administration preferred
If you\’re looking for a new challenge in a fast-paced environment, then please send a copy of your CV for consideration.
Customer Service Administrator in Lancaster employer: Four Recruitment
Contact Detail:
Four Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Lancaster
✨Tip Number 1
Familiarise yourself with the company and its international operations. Understanding their customer base and the markets they serve will help you tailor your conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your organisational skills by practising how to manage multiple tasks efficiently. You might want to create a mock schedule or task list to show how you would prioritise your workload in a busy environment.
✨Tip Number 3
Prepare for potential interview questions related to customer service scenarios. Think of examples from your past experiences where you successfully handled customer inquiries or resolved issues, as this will showcase your problem-solving abilities.
✨Tip Number 4
Since the role involves using Microsoft Office, especially Excel, consider brushing up on your skills. Familiarity with functions like VLOOKUP or pivot tables can set you apart and show that you're ready to hit the ground running.
We think you need these skills to ace Customer Service Administrator in Lancaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your organisational skills and attention to detail, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the Customer Service Administrator position. Mention your ability to handle B2B orders and your experience with customer enquiries.
Highlight Relevant Skills: In your application, specifically mention your proficiency in Microsoft Office, particularly Excel, as well as any previous experience in managing customer accounts or logistics coordination.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Four Recruitment
✨Showcase Your Organisational Skills
As a Customer Service Administrator, you'll need to juggle multiple tasks. Be prepared to discuss how you prioritise your workload and manage your time effectively. Share specific examples from your past experiences that highlight your organisational abilities.
✨Demonstrate Clear Communication
Since the role involves responding to customer enquiries, it's crucial to exhibit strong communication skills. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you successfully resolved customer issues through effective communication.
✨Familiarise Yourself with Export Documentation
The job requires preparing export documentation, so it’s beneficial to have a basic understanding of this process. Research common export documents and be ready to discuss any relevant experience you have in this area during the interview.
✨Highlight Your Team Player Attitude
This position is part of an international team, so emphasise your ability to work collaboratively. Think of examples where you've contributed to a team goal or supported colleagues, and be ready to share these stories to demonstrate your reliability and positive attitude.
