At a Glance
- Tasks: Lead a team to create unforgettable guest experiences and ensure smooth operations.
- Company: Join Splendid Hospitality Group at the UK's first Four Points Flex by Sheraton.
- Benefits: Enjoy discounts, wellbeing support, flexible wages, and career development opportunities.
- Other info: Dynamic work environment with excellent growth potential in a stylish setting.
- Why this job: Shape memorable moments for guests while developing your leadership skills.
- Qualifications: Friendly, adaptable, and passionate about delivering outstanding service.
The predicted salary is between 22950 - 28050 £ per year.
Picture this: you're leading a team that makes every guest feel at home from the moment they arrive. You keep the shift running smoothly, guiding Guest Service Assistants, supporting across departments, and making sure every detail is taken care of. From busy check-ins to seamless guest experiences, each day brings variety, people, and plenty of chances to make a difference. As a Guest Service Supervisor, you're not just part of the story, you're shaping the moments and memories our guests will take home.
Key Responsibilities
- Leading the team on shift, keeping service smooth, personal, and memorable.
- Ensuring that the guests feel at home, from check-in to check-out, and pitching in wherever they need a hand.
- Supporting and motivating your team, ensuring tasks and operations run seamlessly.
- Act as the person on duty across departments, making every guest experience effortless.
What Makes You Splendid?
- Open - you're friendly, approachable, and make guests and colleagues feel welcome.
- Nimble - you adapt quickly, stay calm under pressure, and keep things running smoothly.
- Brilliant - you lead by example, take pride in delivering outstanding service, and help your team shine.
- Honest - you're reliable, trustworthy, and uphold the highest standards.
Bring your energy, warmth, and passion for people, we'll give you the tools and support to thrive.
Benefits
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
About Four Points Flex by Sheraton - London Euston
Splendid Hospitality Group opened the UK's first Four Points Flex by Sheraton in 2024 following a £50 million investment. The Art Deco inspired building is located in a prime location within walking distance of Euston, Kings Cross & St Pancras International stations. 201 cosy guest rooms with a modern feel and stylish, nature-inspired decor, as well as a bustling restaurant, bar and an onsite Caffé Nero.
Guest Service Supervisor employer: Four Points Flex
As a Maintenance Manager at our esteemed hotel, you will be part of a vibrant work culture that prioritises teamwork and excellence. We offer competitive benefits, opportunities for professional growth, and a supportive environment where your contributions directly enhance the guest experience. Join us in a location that not only values your skills but also fosters a sense of community and belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Four Points Flex. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Four Points Flex
Don't be shy about reaching out to Four Points Flex directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Four Points Flex and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Four Points Flex
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
