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- Tasks: Deliver exceptional guest experiences and manage front desk operations with a friendly smile.
- Company: Join Four Points Flex by Sheraton, a vibrant hotel in the heart of Cardiff.
- Benefits: Enjoy competitive pay, bonuses, discounts, and a focus on your wellbeing and development.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Be part of a supportive team that values your growth and happiness in hospitality.
- Qualifications: Enthusiasm for hospitality and a friendly attitude are key; experience is a bonus!
The predicted salary is between 25000 - 30000 £ per year.
Four Points Flex by Sheraton offer warm hospitality and great value in the heart of vibrant cities and are looking for the right person to join our team in Cardiff. At Four Points Flex by Sheraton Cardiff, our mission is to create stylish, distinctive lifestyle hotels in emerging central locations, offering great value and friendly hospitality. All of our hotels are in the heart of the action, easily accessible by mainline rail stations and local transport. The city’s attractions are right on our doorstep, which makes us the perfect stay for a concert, conference or cultural event. With well-appointed rooms, we’re the perfect choice for both business and leisure stays.
We recognise that it is our team members’ thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus. We are delighted that we are an accredited Living Wage Employer! This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living. We join over 9000 organisations voluntarily choose to pay the real Living Wage because we believe that a hard day’s work deserves a fair day’s pay.
As our next Reception Team Member at Four Points Flex by Sheraton Cardiff:
- You will demonstrate a commitment to delivering exceptional experiences throughout the guest journey.
- You will provide excellent guest service throughout the hotel and efficiently process administration of the front desk tasks, being the first point of contact for arrivals, departures and guest interaction.
- You will handle all guest requests and enquiries promptly, efficiently and in accordance with the hotel’s policies.
We are looking for individuals with a genuine interest in pursuing a career in hospitality to join our growing business and to contribute to and share our success.
Why work for us as a Reception Team Member?
We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members’ wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work. These include:
- Bonus incentives
- You will have access to our outstanding Learning & Development Programme that includes a great online programme as well as in person Development Wellbeing programme, which supports financial, physical and mental wellbeing
- You will enjoy discounted rates for yourself, friends & family at our hotels
- You can access our Employee Assistance Programme whenever you need
- If you like freebies and discounts, we’ve got you covered with free membership to Perkbox
- Enhanced sick pay
- Milestone rewards to celebrate work anniversaries - including additional holiday and bonuses
- Access to our Online Community where we celebrate each other’s success and keep all our team members well informed
- Referral bonus of £100 when you bring your friend into the team
- Cycle to work scheme
- Life Assurance
- Pension Contribution
- One night stay for all new team members
- And many more…
We are keen to hear from people from all backgrounds and experiences, so even if you aren’t sure that you tick every single box, please do apply. If you are enthusiastic, friendly and eager to learn and have a genuine interest in pursuing a career in hospitality, please send us your CV – we want to hear from you!
Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.
Reception Team Member in Cardiff employer: Four Points Flex
Contact Detail:
Four Points Flex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Member in Cardiff
✨Tip Number 1
Get to know the hotel! Before your interview, check out Four Points Flex by Sheraton online. Familiarise yourself with their values and what makes them stand out in hospitality. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Reception Team Member, you'll be the face of the hotel. Role-play common guest interactions with friends or family to boost your confidence. The more comfortable you are, the better you'll shine in the real deal!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you respect the opportunity and are ready to represent the hotel’s friendly and stylish vibe.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your enthusiasm right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Reception Team Member in Cardiff
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you can contribute to our team.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in customer service or hospitality. We love seeing how your past roles have prepared you for being a fantastic Reception Team Member at Four Points Flex!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our team. Avoid fluff and focus on what makes you stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Four Points Flex!
How to prepare for a job interview at Four Points Flex
✨Know the Company
Before your interview, take some time to research Four Points Flex by Sheraton. Understand their mission, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Hospitality Skills
As a Reception Team Member, your ability to provide exceptional guest service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This could be anything from resolving a complaint to creating a memorable experience for a guest.
✨Practice Common Interview Questions
Anticipate questions that may come up during the interview, such as 'How would you handle a difficult guest?' or 'What does great customer service mean to you?'. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training programmes, or growth opportunities within the company. This shows that you're not just interested in the job, but also in your future with Four Points Flex.